WellnessLiving

My Review

Pros

The customer support I received was exceptional. It was a relief to be able to speak with someone over the phone and have them guide me through my issues when I needed help.

Cons

I was disappointed to discover that they require an annual contract each year. It's important to know this before signing up because I was unaware of it. At first I thought it would be a month to month arrangement after the first year!

Great Gym Management Software

Pros

Booking becomes pretty easy with the app! The reporting capabilities and member notifications are fantastic.

Cons

Contacting customer support from Australia was sometimes a bit too hard.

Support team review

Pros

I really admire the support and the helpfulness of the staff.

Cons

The integration with Meta ads was poor and there wasn't enough marketing and pixel integration to create smoother sales funnels.

I am a fan.

Pros

The customer support is truly top-notch. I had some urgent questions that required immediate responses and they were very quick to reply.

Cons

I have nothing bad to say about the software or the staff.

Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE

Pros

Having worked with WellnessLiving for over 4 years, I have become very familiar with the software. It worked well initially, but numerous "improvements" made it clunky, slow, and glitchy for both owners and clients. On a positive note, it allowed me to understand what works and what doesn't for my business and it makes it easy for me to choose an alternative EHR/CRM.

Cons

The quoted price did not remain the same and increased to three times the original amount: When I first joined, I received a quote for a locked-in price throughout the lifetime of use, as long as I signed within a specific time frame. During the conversation with the salesperson, I expressed my satisfaction about finding a Canadian CRM that provided a price in Canadian Dollars, which would simplify bookkeeping. Unfortunately, this was not honored, and I was immediately charged in USD. Over the course of 4 years with Wellness Living, the price increased to nearly three times the original quote. Additionally, the software became bulkier and more difficult to use. My clients gradually became dissatisfied as they encountered issues accessing their accounts and booking appointments. They would also experience being kicked out of forms and lose all their progress. I constantly had to review client accounts for remaining visits because it was too challenging for the clients. The tech support team was located overseas, and communication was often a struggle. When I finally decided to switch to a more suitable EHR/CRM, I requested the data necessary for migration. Instead of complying, Wellness Living attempted to pressure me into staying by shifting the discussion to the contract. As they were hindering my ability to perform due diligence under PHIPA and PIPEDA, I had no choice but to file a complaint with the governing bodies in order to obtain the required data.

Avoid! Waste of time and money!

Pros

I can't provide much feedback since I couldn't access my account, so I never got the opportunity to use it.

Cons

I am disappointed for various reasons. Firstly the customer service is poor and the staff is very unprofessional. I am being billed for a service I haven't used and despite reaching out through calls and emails, no one responds.

happy custom

Pros

Once you learn and understand it, the software is quite user-friendly.

Cons

The learning curve and setup was a difficult and time consuming task for me.

Great robust software. Great support.

Pros

The overall functionality is great. The features are robust, and the company is responsive to their customers. They constantly improve the software and provide excellent education. Additionally, the credit card processing fees are very reasonable, making financial tracking easy.

Cons

Sometimes, the calendar takes a while to load when I am booking. Additionally, some features are not very intuitive.

Best product and nearly all in one

Pros

With WellnessLiving, now it is very easy for my customers to use our branded app. They can create an account, schedule appointments, update payment information and more all from their phone. As a business owner, it's also easy to set up.

Cons

It's frustrating that I can't automate customer journey emails, and I have to rely on Mailchimp for that purpose. I also have to manually track KPIs using Excel and multiple reports from WellnessLiving. The integration with Google or Instagram for quick and easy booking isn't seamless, which discourages some customers. If your business is somewhat complex, you have to set up numerous purchase options, and as a result, customers can't apply their free reward sessions to their account for booking.

Nice, Easy Software to Use

Pros

I really liked using it because it was very user-friendly. It did exactly what I needed for my business, and the customer service was exceptional.

Cons

The app often behaves strangely.