WellnessLiving

Pros

Once you learn and understand it, the software is quite user-friendly.

Cons

The learning curve and setup was a difficult and time consuming task for me.

Pros

I can't provide much feedback since I couldn't access my account, so I never got the opportunity to use it.

Cons

I am disappointed for various reasons. Firstly the customer service is poor and the staff is very unprofessional. I am being billed for a service I haven't used and despite reaching out through calls and emails, no one responds.

Pros

Having worked with WellnessLiving for over 4 years, I have become very familiar with the software. It worked well initially, but numerous "improvements" made it clunky, slow, and glitchy for both owners and clients. On a positive note, it allowed me to understand what works and what doesn't for my business and it makes it easy for me to choose an alternative EHR/CRM.

Cons

The quoted price did not remain the same and increased to three times the original amount: When I first joined, I received a quote for a locked-in price throughout the lifetime of use, as long as I signed within a specific time frame. During the conversation with the salesperson, I expressed my satisfaction about finding a Canadian CRM that provided a price in Canadian Dollars, which would simplify bookkeeping. Unfortunately, this was not honored, and I was immediately charged in USD. Over the course of 4 years with Wellness Living, the price increased to nearly three times the original quote. Additionally, the software became bulkier and more difficult to use. My clients gradually became dissatisfied as they encountered issues accessing their accounts and booking appointments. They would also experience being kicked out of forms and lose all their progress. I constantly had to review client accounts for remaining visits because it was too challenging for the clients. The tech support team was located overseas, and communication was often a struggle. When I finally decided to switch to a more suitable EHR/CRM, I requested the data necessary for migration. Instead of complying, Wellness Living attempted to pressure me into staying by shifting the discussion to the contract. As they were hindering my ability to perform due diligence under PHIPA and PIPEDA, I had no choice but to file a complaint with the governing bodies in order to obtain the required data.