WJewel Reviews

Pros

Running our jewelry store is much simpler with WJewel because it handles everything in one place: invoicing, repair orders, inventory, scrap gold buying and even full accounting like AP and GL so there's no need to juggle separate programs. Their customer support has been outstanding. The POS is quick for everyday sales and the reporting is detailed enough to genuinely help manage the business, with useful tools like day summaries, profit reports and inventory snapshots for any date. It really feels like it was designed by people who know the jewelry business inside and out--karat and metal tracking, style-level costing and repair workflows all match how a real jewelry store actually works instead of feeling like a generic retail system with a few jewelry add-ons.

Cons

The interface is more practical than modern-looking so new employees may need a bit of time to get familiar with where everything is.

Pros

This software has been excellent from my experience. The system itself is solid, the team behind it is wonderful and the support has been consistently impressive. It's a really strong tool for inventory management and the built-in tagging feature for printing tags has a very user-friendly layout. Their team has also been extremely helpful.

Cons

Honestly, I don't have any real complaints. I just hope their level of support stays this consistent and like any software, there's always a little room to keep improving.

Pros

Wjewel includes everything we need to run our business effectively. Also their customer support is excellent. Big thanks to the team for the smooth experience.

Cons

Imported data was a little challenging at first but the team was very helpful and handled it for us.

Pros

Professional and fast service. They clearly walked me through the process and I didn't have to do anything on my end. They took control of the system and handled all the work themselves. They even followed up with a few calls to make sure everything was working properly and that there were no problems. I would definitely use their services again.

Cons

I didn't run into any issues.

Pros

Very budget-friendly and comes with lots of options. It was quick to set up and start using.

Cons

There was a bit of confusion for us around which fields needed to be filled in for tagging.

Pros

The platform feels very user-friendly. It's advanced yet still simple to work with and the team is always reachable. They're also willing to make custom changes based on my specific requirements.

Cons

It's a great software, nothing wrong with it.

Pros

Whenever I need help, their team responds quickly and is always friendly and the pricing is very reasonable.

Cons

I don't have any complaints. They've been fantastic and the software performs really well.

Pros

It's a very flexible piece of software that handles just about everything I need.

Cons

A few parts took some time to figure out but the learning time ended up being well worth it.

Pros

There are plenty of useful features and reports included. Inventory control was especially important for my business and it has been working well for me.

Cons

Completing a task takes too many steps at times. It would be better in my opinion if more things could be done with a simple click-and-finish process.

Pros

The accuracy is excellent and the reporting capabilities are really impressive.

Cons

No complaints. It feels perfect for what I need and the customer support is unmatched. Whenever there's something I don't understand, I can call and get clear guidance on the best way to accomplish what I need.

Pros

This has been an excellent product for us. The experience was made better with their outstanding support. We use Wjewel every single day and it continues to deliver. I'm happy with everything it offers and it feels better than other companies we've worked with.

Cons

I'm totally satisfied with it.

Pros

Something that really stands out to me is the 5-star customer service. Whenever we've needed help the team has been consistently quick to respond.

Cons

Because we're using it on an Apple device the software seems to run a bit slower. It's not a major issue but I'm pretty sure it performs better on a standard PC.

Pros

Our experience with the software has been excellent for handling inventory and maintaining the customer database. The service is top-notch and impressively fast as well. Whenever we need software changes or run into hardware conflicts their team responds quickly and gets things resolved without much delay.

Cons

The only area I haven't been fully satisfied with is generating appraisals but other than that, not much else to complain about.

Pros

Navigation is very simple since the program is clear and easy to understand. The service has been good in my experience.

Cons

Only problem is that we are still using older hardware so the server needs to be updated.

Pros

Having everything in one platform for managing a jewellery store is a big advantage.

Cons

Since it's an off-the-shelf product, there's naturally a limit to how much it can be customized. I also feel that support for multiple currencies would matter a lot for many users.

Pros

Getting around the software is very simple and the navigation flows smoothly from one section to another.

Cons

I haven't run into any issues with it.

Pros

Being able to follow our repairs from beginning to end has been a huge plus for us.

Cons

There was definitely a bit of a learning curve for a few of our employees who aren't very comfortable with computers.

Pros

The product and the service have matched exactly what we were promised and what we had heard from other customers. Since we're a very small shop we initially worried that we might not be able to take full advantage of everything the system offers. The wJewel team made that concern disappear by guiding us through onboarding, helping us learn the platform with useful videos and responding to every question we've had while resolving any issues that came up. Their responsiveness through email, phone and within the system has honestly been some of the best customer service I've ever dealt with.

Cons

Sometimes the interface can feel a little complicated. For instance search appears differently depending on the screen like being shown as three dots in one place and something else in another. Once I understood where things were though that stopped being a problem. There are also a few processes that are too difficult and there aren't always training videos available for those parts. That said the wJewel team is so responsive and helpful that these drawbacks end up feeling pretty minor.

Pros

For any competitor it's going to be hard to beat their customer service. The team replies immediately whenever I have questions or run into issues and they don't hesitate to jump right into the problem with me.

Cons

Can't use it on a Mac unless I have a mini PC which is a problem for me. It works fine in the store but when I'm traveling, staying connected is tough since I only carry a MacBook.

Pros

The system is simple to work with. Their support team is also excellent. Whether I call or email, questions and issues get handled quickly and efficiently. It saves a lot of time overall.

Cons

I think it's unfortunate that it comes with plenty of built-in reports but doesn't integrate with Crystal Reports.