Total 6 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

33%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

L

Lauren

Consumer Goods, 11-50 employees

Less than 6 months

5.0
May 2024

Really impressed with the help I got

Pros

Woo is an quite powerful system with seemingly unlimited customization options which is exactly what we were looking for. While researching new systems, we were shocked by how most solutions were so similar, offering no flexibility for more complex business needs. Woo however has limitless potential and a dedicated team that's quick to respond. Also they have helped us fine tune the system to suit our unique needs every step of the way.

Cons

One issue with it is that it cannot run on macOS which was a bit of a hurdle for us though I understand they are working on a solution. The system itself looks a bit clunky and outdated but once you see how powerful the functionality is, it is easy to overlook.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

S

SAEED

Retail, 1-10 employees

More than a year

5.0
May 2024

Really liking it

Pros

It is very easy to use and flexible enough to meet our specific needs. The technical support is great as they are very quick and helpful.

Cons

I really wish it had a Report Writing module where we could design the format and layout of the reports ourselves. That said the current query-based report generator is great and we use it a lot.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

T

Tinashe

Security and Investigations, 1-10 employees

Less than a year

5.0
February 2024

Reliable software

Pros

I find it user-friendly, powerful and customizable. Plus the technical support is great too.

Cons

There as a learning curve with the software and it requires a good internet connection if we are running multiple stores.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

H

Henri

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
September 2023

Good one

Pros

It works with both WooCommerce and Shopify which makes everything quite simple for us.

Cons

Sometimes I have to create queries to generate specific reports.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

F

Francois

Apparel and Fashion, 1-10 employees

Less than 6 months

5.0
August 2023

Worked the best with my store

Pros

At first the capability to relocate from my old, outdated Microsoft RMS Store POS was a huge relief. With the help of the support team, everything was done professionally and without any fees. Again I would say that the support has been amazing, almost always available to answer my many questions. The best part is syncing inventory, managing my customers and allowing them to shop by phone, online or in-store with points and rewards, credit notes and more.

Cons

Since I am from Quebec, Canada and my main language is French, there are some translation issues. A lot of things can be translated like invoices and the POS which is helpful, but at times trying to translate certain parts like in the day/end tab causes bugs in normal operations. Also for customers who want to install and start using it right away, it is not the simplest process.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Luc

Food and Beverages, 1-10 employees

More than a year

4.0
July 2023

Shoutout to the team for great help

Pros

Once everything is set up, it becomes the boss of systems as everything we need is right there. The support is a perfect 10 forget about a 5. The two guys who helped us know the system inside and out and can set up anything for you. Great, great support so thank you for all the support over the years. We wouldn't not be where we are without you!

Cons

It is a very powerful system but just one wrong click can really mess things up for us.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8