“fantastic support and transparency”

Pros

One of the best parts of using this software has been how responsive and helpful the customer support team is. Whether we have a quick question or a more complicated issue, they're always available and willing to jump in. The interface is also very user friendly for end users which has made it much easier for our sales team to understand and stay engaged with their compensation plans. Using Slack as part of the communication process adds a lot of transparency and keeps everyone aligned. Our sales department has been very happy with it and it also stands out that their team goes beyond just offering software, they actively work with us to help shape commission plans that actually function well.

Cons

On the admin side, the experience could be better. While it works very well for end users, the administrative functions (especially the designer feature) aren't as accessible as they could be. When larger changes are needed, we often end up depending on customer support to get them done.

“reliable commission automation”

Pros

Sales compensation is automated with this tool which makes commission calculations and payouts much more manageable. The validation process is quicker, accurate and consistently completed on time. It's also flexible, allows customization and was simple to set up and start using.

Cons

At this point, I don't have any complaints about the software.

“flexible setup”

Pros

Biggest advantage is the flexibility to adapt the platform to your own model. Having direct access to the internal consultant whenever something comes up is also a huge plus. It feels very convenient to be able to share ideas and see the consultant quickly translate them into the system. The training is also really helpful since it gives you the autonomy to handle the setup and deal with incidents on your own.

Cons

Speed of data updates could be improved. Google Sheets has not been working well because of formatting issues. That said, the consultant support is very efficient. It might work better to rely on Excel sheets instead especially to make data dumps faster and more agile.

“Positive experience”

Pros

From both the admin side and the sales team's perspective, this has been efficient and dependable. Our sales reps really enjoy using it and it does a good job of keeping them motivated. The connection to our CRM was easy as well which made adoption even better.

Cons

There really isn't anything negative to point out. The team has been quick and responsive whenever we've had requests and it's genuinely been a pleasure working with this tool. Nothing specific comes to mind as a downside.

“Helps a lot”

Pros

Has taken over most of our sales compensation automation which has saved a lot of manual work. The validation workflows are organized and help keep everything on schedule while reducing errors.

Cons

There are no major drawbacks overall although the reporting side still has room for improvement.