Amalia

“fantastic support and transparency”

Pros

One of the best parts of using this software has been how responsive and helpful the customer support team is. Whether we have a quick question or a more complicated issue, they're always available and willing to jump in. The interface is also very user friendly for end users which has made it much easier for our sales team to understand and stay engaged with their compensation plans. Using Slack as part of the communication process adds a lot of transparency and keeps everyone aligned. Our sales department has been very happy with it and it also stands out that their team goes beyond just offering software, they actively work with us to help shape commission plans that actually function well.

Cons

On the admin side, the experience could be better. While it works very well for end users, the administrative functions (especially the designer feature) aren't as accessible as they could be. When larger changes are needed, we often end up depending on customer support to get them done.

“reliable commission automation”

Pros

Sales compensation is automated with this tool which makes commission calculations and payouts much more manageable. The validation process is quicker, accurate and consistently completed on time. It's also flexible, allows customization and was simple to set up and start using.

Cons

At this point, I don't have any complaints about the software.

“flexible setup”

Pros

Biggest advantage is the flexibility to adapt the platform to your own model. Having direct access to the internal consultant whenever something comes up is also a huge plus. It feels very convenient to be able to share ideas and see the consultant quickly translate them into the system. The training is also really helpful since it gives you the autonomy to handle the setup and deal with incidents on your own.

Cons

Speed of data updates could be improved. Google Sheets has not been working well because of formatting issues. That said, the consultant support is very efficient. It might work better to rely on Excel sheets instead especially to make data dumps faster and more agile.