“poor video quality and unfair billing”

Pros

Honestly, there wasn't anything positive to point to. The videos came through in low resolution and made us look unprofessional and cheap to clients.

Cons

We paid for an annual subscription but after a few months it was clear the product wasn't the right fit for us. They refused to give any refund at all. We ended up not using it for the next six months and then when the one year mark came around, they automatically renewed it on my credit card. I called right away to cancel and explained that we hadn't even used the product in half a year. I asked them to check their records but their response was basically "too bad" and they still would not reverse the charge. The customer service was terrible and the whole situation felt incredibly dishonest.

“video emails that boost outreach”

Pros

Sending a video in an email is really quick and easy and this software has become a key part of how I reach out to clients. Being able to track the stats like how often my emails get opened and how many times the videos are watched, is something I really value.

Cons

A small annoyance is that whenever I log in, it opens a new window. I'm not sure if that's just a browser issue on my end but it didn't used to happen before.

“Not a good experience”

Pros

It does let you send videos through email which is the core feature I signed up for.

Cons

Right after buying the subscription, I realized the camera on my computer was broken so I canceled within minutes. Even with that, they still insisted on charging me for the full month. Their response was basically too bad, go buy another camera. Now I'm stuck paying for a monthly subscription I can't even use, on top of either replacing my camera or paying to repair it. I would have gladly come back once my camera was working again but not after this. I'll be telling my coworkers not to use them. Hope that $42 was worth losing a long term customer.

“Increases teamwork”

Pros

Having customers reply in one place works really well and it's helpful that several employees can send from the same account. Everything coming back to one email address makes access much simpler for the whole team.

Cons

Building a brand new template isn't very easy. Finding older emails is also inconvenient since there's no quick way to search without a lot of scrolling. The pages take too long to load and I end up doing a lot of copy and paste because the platform isn't very simple to move around in.

“overpriced with list issues”

Pros

There honestly wasn't much that stood out although the video component was simple to use.

Cons

It costs more than it makes sense for what we need and keeping the lists updated is frustratingly difficult.

“video recruiting is great”

Pros

Has been a favorite for sending video recruiting emails and putting together event invitations.

Cons

Using this tool is fairly easy especially when it comes to choosing different lists to send to but it does seem like some emails end up getting flagged as spam.

“powerful automation”

Pros

A great software that I genuinely enjoy using! The level of automation feels solid, the features are legitimately useful and the video function is exceptional.

Cons

I can't say the platform is completely perfect. One drawback is that its data usage is quite high.

“I recommend!”

Pros

It's a really solid solution for businesses, very powerful and effective for recording video marketing emails. I absolutely love it and would definitely recommend it!!

Cons

The downside is that the software is quite expensive and not very simple to use. It's also unfortunate that it isn't available in every country.

“Decent software”

Pros

It makes emails feel more lively and playful.

Cons

However, it isn't very quick or simple to use.

“Easy integration”

Pros

Getting this connected to our CRM and training the sales team to use it was really easy! You just log into the CRM, hit the integration button and then each sales rep signs into BombBomb to connect their account. After that, they can immediately drop their BombBomb videos into our email templates.

Cons

My only complaint is that closed captioning shouldn't be treated as an add on. Every video should include that by default.

“terrible support and wasted money”

Pros

Honestly nothing at all stood out in a good way. Customer support was no help whatsoever. They handle the onboarding and after that you're basically left on your own.

Cons

Customer service is awful. They would not schedule any time to walk me through anything. When I first signed up someone did help me initially but once I was actually ready to implement it and had specific questions, nobody would assist. I was told to go watch the webinars instead but those did not address my particular questions or concerns. I tried to set up an appointment and got no response. Total waste of money.

“video emails done correctly”

Pros

Sending emails with embedded video is where this sofware really shines! Whether the message is going out to a single person or a list of 5000, the platform keeps the workflow easy and the final email looks polished and professional. One of the standout parts is the analytics which show exactly who opened an email, when they opened it and how many times they came back to it. On top of that, the monthly pricing comes in noticeably lower than many other email marketing tools.

Cons

The overall design and functionality are decent but the platform can feel a bit outdated at times. It's fairly simple to use but there's still plenty of room for improvement.

“helps me stand out!”

Pros

In a market full of shoppers comparing multiple quotes, this solution helps me stand out from the crowd and cut through all the competitor noise. It lets me create a real human connection early in the sales process especially by using the hello GIF as an introduction.

Cons

The Gmail plugin is excellent overall but since it runs on older architecture, it can be a bit unpredictable at times and doesn't always detect the available webcams. On top of that, when using full screen apps, it occasionally opens in a separate full screen window and the interface feels like it wastes a lot of space instead of working as the smaller pop up it's supposed to be.

“Convenient Gmail integration”

Pros

Being able to connect it directly with Gmail and the CRM I already use has been a big plus.

Cons

One thing that could be better is making it simpler to share content across the team.

“fantastic video creation tools”

Pros

Creating and sending out videos is incredibly simple and the customizable "skins" are a feature I really enjoy.

Cons

Video is basically the whole focus of the platform. If you need to handle anything beyond video, you'll have to bring in other tools.

“easy to make videos”

Pros

Making videos with this tool is really convenient since you can record right in the browser, use a camera or upload a video you already have. It also automatically generates thumbnails for every video which saves time. Another big plus is the reporting! It shows how many people watched the video and whether it was delivered successfully or failed to send.

Cons

Pricing might be a bit high for some users. Also some features feel limited on their own and while you can expand them through integrations with other platforms, that usually comes with an extra cost.

“simple video sharing”

Pros

Recording and sharing videos feels really easy, whether I'm sending a screen share, a text or an email. It keeps the whole process simple and convenient.

Cons

The calls to action are there but they could definitely be improved because they don't feel very accessible to use.

“works really well”

Pros

Works really well for e-commerce businesses that rely on marketing emails. It has been a big help when I'm putting together my marketing videos and the whole platform is very simple to use.

Cons

Everything has been going well and the software has been working very reliably and so I don't have any setbacks to mention.

“engaging client video walkthroughs”

Pros

This has made it much easier to send engaging, informative videos to clients. The feature I use most is screen sharing since it lets me walk them through documents or images and explain everything clearly.

Cons

An issue that comes up a lot is that it randomly disconnects from my email so I have to sign back in and sync it again.

“fantastic fit for email outreach!”

Pros

Using it has been very easy and having it integrated with my CRM makes everything much more convenient. It's been an excellent option for handling all of my emails!

Cons

Once it was connected to my national CRM, a few of the features I previously used didn't carry over.