“Accessible CRM”

Pros

From the first day, this tool felt very accessible and user friendly. Getting around the platform came naturally and our team didn't need long, intensive training to feel confident using it. The way the system is laid out makes handling multiple locations and franchisees really simple. It gives our consultants everything they need to manage leads, nurture prospects and keep client workflows running more efficiently. Another big plus is how much each user can personalize the look and feel. That flexibility has made a big difference in user satisfaction because people can set it up around their own needs instead of being stuck with a one-size-fits-all CRM.

Cons

There's honestly not much to complain about. With so many powerful features built for multi-unit networks, the customization options and settings can seem a little overwhelming during the initial setup. That said, the platform is designed well enough that it doesn't take long to understand and get comfortable with.

“responsive support every time!”

Pros

Communication has been excellent, the support feels customized to our needs and they're always available whenever we need help.

Cons

Honestly, I don't have any complaints. They were consistently there whenever I needed them and the compliance functionality was a really nice bonus.

“well organized and feature packed”

Pros

Right from the start, the software has felt very organized which made the learning curve pretty easy. It's also incredibly comprehensive so as we continue growing as a franchise system, I can see us making use of more and more of its features. That's a big plus because it means we likely won't need to add other software into the mix. On top of that, the support team and onboarding process have been amazing and extremely helpful.

Cons

Nothing really stands out as a downside at this point. I haven't had the chance to use the royalty features or the onboarding task tools yet but the lead generation side and the workflows built around it have been working really well so far.

“Absolutely recommend!”

Pros

Working with BrandWide on our CRM development has been an excellent experience from start to finish! We especially want to thank their representative whose commitment played a huge role in getting the system implemented successfully. He was always available when needed and provided valuable support every step of the way. We're happy to give BrandWide a five-star rating and would absolutely recommend their services.

Cons

Honestly there were no meaningful downsides during our time working together. On the few occasions when a small issue came up, it was dealt with quickly, professionally and without causing any interruption to the project. The support remained consistent and dependable throughout so we really had no concerns at any stage.

“outstanding software”

Pros

One of the biggest strengths is the support especially from Avik Paul. He's been exceptional, quick to respond, dependable and honestly hard to match.

Cons

The mobile app and overall UI still need some refinement but the value is hard to beat and the platform keeps getting better.

“Fantastic option!”

Pros

Solid value for the money! The support team was excellent, the platform was simple to work with and the marketing features were especially useful. I also appreciated how flexible and user friendly the interface was.

Cons

Don't really have any complaints. It checked every box for us and handled exactly what we needed it to do so the overall experience was very positive.

“Good customer service”

Pros

It has been a really positive experience! Their customer service team is professional, responds quickly and always do their best to make things simpler on my end. The CRM is also easy and user friendly especially compared with some of the other CRMs I've used before.

Cons

One thing I'd still like to see is more flexibility in the reporting customization. That said, whenever I need a report created or adjusted in a specific way, their support takes the time to look into it and have been able to put together the reports I've asked for.

“We work more comfortably now”

Pros

Created a CRM customized to our specific needs and has kept improving it with updates that help our team work more comfortably and dependably. After comparing a number of other options, this one clearly came out ahead in customer support and the overall value it delivers for the money.

Cons

There have been times when keeping other platforms connected to our CRM especially payment systems, has been a challenge although the issue usually seems to come from those outside platforms rather than this tool itself. Even when those hiccups happen, their support team responds quickly and focuses on getting things resolved.

“Fits our needs!”

Pros

Has felt like a scalable platform that can be customized to fit our business needs and the 24/7 support has been a big plus! Our franchisees picked it up quickly for sales reporting which made adoption much easier. It has also been really useful for automating franchisee communication and task management. As we continue to grow, I can see it helping us improve the franchisee experience and make expansion more organized and efficient.

Cons

I really do not have any cons to mention. Even though the support team is in a different time zone from us, it has not caused any problems.

“flexible scaling”

Pros

Their support team has been outstanding!! Quick to respond and always willing to help with onboarding, customization and training. On top of that, the platform has been flexible enough to fit our needs and scalable as we grow.

Cons

We haven't run into any real downsides. The team has been excellent to work with and when we requested training videos, they were already in the process of putting them together for us.