“Responsive support”

Pros

Has been a really positive experience! The service we receive does an excellent job of making Salesforce more engaging which helps improve completion rates across our commercial functions. They're also very responsive to our suggestions so collaborating with them and using the product feels very easy. Our relationship with our CSM Alex, has been especially strong! He's very open to our ideas and has helped make the entire process feel smooth.

Cons

The only real drawback, in my view, comes from the limitations within Salesforce itself.