Marketing and Advertising, 1-10 employees
More than a year
“Perfect for small and medium enterprises”
Pros
Such a simple integration with the Google tools we already use, which makes it easy to incorporate into our workflow.
Cons
Sometimes, it can be buggy. Adding emails from Gmail was simpler before they started rearranging things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Staffing and Recruiting, 51-100 employees
More than a year
“It works great for me”
Pros
I appreciate the easy access to our complete sales funnel, available at any time and from any place.
Cons
When entering a sales prospect, it requires a lot of information, it can be a bit tedious.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Marketing and Advertising, 51-100 employees
More than a year
“It's good, but it keeps logging me out, which is frustrating”
Pros
Copper is really great for lead generation, opportunity tracking and even has a mass email tool.
Cons
It constantly signs you out and the extension is buggy, no longer autofilling information like it used to.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
7
Construction, 1-10 employees
More than a year
“Amazing program! Love it”
Pros
It's incredibly easy to use, and the support is excellent as well. They helped our company consolidate our sales into one system.
Cons
I don't have any real problems with it, it connects to Gmail without issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“Excellent CRM with fantastic features and no over-engineering”
Pros
Copper has been a great solution for our smaller company (13 full-time employees). It helps us track client notes, organize new inquiries and has improved communication between team members. The seamless integration with Google Workspace especially the calendar sync, has been a huge benefit.
Cons
Email templates could be more user friendly and more feature-rich.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 51-100 employees
Less than 6 months
“A solid app for sales”
Pros
It's an excellent program for sales and keeping track of your customers, offering great usability.
Cons
I haven't encountered any issues while using Copper so I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“They can improve more..”
Pros
Pipelines make it easy to review the current stage of opportunities, identify bottlenecks and ensure opportunities continue to move forward.
Cons
The filters for activities in opportunities are glitchy. Messages don't always filter correctly according to the selected filters and you have to uncheck and recheck them each time an opportunity is selected. It's very frustrating.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Apparel & Fashion, 1-10 employees
More than a year
“Meh, that's about right”
Pros
It has a simple UI and integrates well with other tools in the market for automation, makes it really easy to do our world.
Cons
While the simple UI is easy to navigate, it can also be clunky and occasionally nonfunctional. The Gmail extension breaks basic Gmail functionality, which I reported two years ago but there's still no resolution. Customer service is slower than before, and no one seems willing to address issues. The reporting tools are rudimentary, and I have to follow a 26 step process using the Copper API to extract customer emails based on specific criteria. It's not very user-friendly.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
2
Functionality
4
Construction, 11-50 employees
More than a year
“Great help in work”
Pros
I love being able to see all the information for a contact, the project and more in one place.
Cons
The product offers a lot of personalized options but at times, it can feel a bit overwhelming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 1-10 employees
Less than 6 months
“Great CRM, especially for managing Gmail”
Pros
Copper provides a comprehensive suite of tools to track existing clients, identify opportunities and communicate with different audiences based on their customer profile. It's highly customizable, allowing me to create workflows tailored to my needs. However, the best feature is Copper's ability to sync with my Gmail-based work account, capturing all client conversations seamlessly.
Cons
Copper's highly customizable setup can be a double-edged sword. While it offers great flexibility, there are not many resources for training tailored to my specific needs. The training modules are quite generic and support mainly focuses on how to use the platform. There are QandA forums and office hours with staff support but the lack of video tutorials is a drawback. I learn best by following guided exercises but there aren't enough of those available.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Market Research, 1-10 employees
More than a year
“Good choice for small businesses”
Pros
So simple and provides decent functionality for a small business that doesn't need an expensive, customized CRM.
Cons
At times, it feels a bit clunky and some features are limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
6
Renewables and Environment, 11-50 employees
Less than 6 months
“Im satisfied with Copper”
Pros
I appreciate the simplicity of the program overall and it's really easy to use.
Cons
The setup process was a bit tricky but thanks to customer support, we managed to get it done.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
6
Marketing and Advertising, 11-50 employees
More than a year
“So user-friendly, no learning curve at all , I'm impressed.”
Pros
Copper is so efficiently designed that it's intuitive to use. There's virtually no learning curve, yet it's very powerful and allows me to get things done quickly without wasting time figuring out how to use the product.
Cons
I can't customize the product as much as I would like. I have experience designing software and prefer to adjust tools to suit my unique needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Design, 11-50 employees
More than a year
“Keeps my work organized”
Pros
Copper is extremely helpful and beneficial! It always helps me accomplish my tasks on time. I love how it keeps everything organized and neat!
Cons
There's nothing I dislike. It does a fantastic job in all aspects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10