Impartner Reviews

Pros

Impartner comes with a wide range of built-in functionality and ready-made workflows that cover a lot of partnership-related processes. It's simple to get up and running and once you're started, customizing it over time is pretty easy.

Cons

A few features, such as NewsOnDemand, don't feel fully native to the software which makes the internal management experience feel a bit disconnected at times.

Pros

More than anything else, the standout part is the team behind it. Whenever I've needed help, support has been quick to respond and consistently provided exactly the answers I needed. They've even gone as far as building critical new features our company required and they delivered them incredibly fast. We originally chose this tool for how well it could support and help grow our business but the reason we've stayed is the people and the outstanding support.

Cons

For now I really haven't come across anything I dislike. As I mentioned in my feedback about what I like best, any issues we've run into have been handled quickly and resolved by the amazing team at Impartner.

Pros

It has been a flexible, dependable and efficient platform for supporting our partner ecosystem, while also providing an outstanding user experience. It connects smoothly with a broad range of applications which allows critical information to move effortlessly across the ecosystem and helps keep everything running successfully.

Cons

It continues to improve its infrastructure and roll out new capabilities on a regular basis. No complaints from us.

Pros

Gets a lot right! It gives you a solid way to train partners and make sure they have the understanding they need, with a wide range of workflows that automate much of the process.

Cons

Still feels like a younger product so some parts are not fully mature yet. That is especially noticeable in the admin UX and in how easy the setup process is.

Pros

After a deep comparison with several other options, this solution came out as best in class. More than that, the biggest advantage for me has been how approachable and patient the team has been with every question and how willing they were to work around our timelines. That kind of support is invaluable when you're trying to build trust and create a long-term partnership.

Cons

Because we manage a large number of partners, the overall cost can end up being fairly high.

Pros

One of the best things about it is the flexibility of the platform along with how responsive the support team is. It brings partner enablement, training and deal registration into a single place which creates a really positive experience for our partners. The customization features let us adapt the platform for different partner tiers and the reporting tools provide real-time insight into partner performance.

Cons

While it is a strong platform, there are still a few things that could be better. The interface feels somewhat outdated and can be a little unaccessible at times especially for new users. On top of that some customization needs more technical assistance than I expected. More in-app guidance and additional self-service configuration options would make a noticeable improvement.

Pros

The software feels polished and efficient and since we started using it, the partner experience has noticeably improved.

Cons

It's a pretty feature-rich platform so there are times when it's difficult to learn and fully understand everything.

Pros

Right away, it felt like a well-organized platform built with partners in mind. It gives us one central place to manage resources, training materials and deal registrations efficiently. Being able to build segmented, co-brandable content and monitor partner engagement has been especially valuable. The CSM, training team and support staff are also incredibly responsive and helpful which makes working in the tool much more pleasant.

Cons

A few features still come across as somewhat rigid and the interface is not always as accessible as we would prefer. That said, their team is very supportive and does a good job of listening to feedback and using it to improve the platform.

Pros

Having this level of control over the interface our partners use has been a big plus. I can segment views the way we need and the training and journey features are really valuable. The deal view is also very useful and the process it supports for integrating with our CRM works well.

Cons

Setting up segmentation with HubSpot can be a little tricky at times.

Pros

It gives a lot of flexibility to customize both the interface and the overall partner experience. We've rolled out a number of features and they've made a noticeable difference in how engaged our partners are. Having everything centralized in one place is also a big plus since it gives our partners a single direct destination we can send them to.

Cons

The one thing I'd love to see is more ability for our team to handle certain customizations on our own instead of needing to go through Impartner each time though I'm hopeful that could become an option later on.