Journey Reviews

Pros

Let me start with the biggest win: the insights are massive. Seeing page views, percent of Journey completed and how long people spent on each page makes a real difference. Timing matters and knowing if or when customers are looking at your content can completely change your follow-up. The experience for recipients is excellent too. There's a PDF download option but PDFs feel flat and have zero wow factor. Journey takes things beyond that ordinary format. I've used it for prospecting, multi-threading and call recaps and being able to include documents and video is incredibly valuable. I even used it during a job search by building a Journey around my background and sales philosophy. It got me better response rates than sending video introductions alone.

Cons

There are already plenty of strong customization options but the one thing I'd still love to see on the roadmap is more control over fonts and small design details like that.

Pros

Tackles a really important part of the sales cycle by giving customers one place where all the relevant information lives. That has been a real game changer for the overall customer experience.

Cons

I haven't come across anything about it that I've disliked.

Pros

Having everything gathered in one place has been a big upgrade. I used to send prospects PDFs, links and case studies in separate emails all through the sales process which got messy fast. With Journey, I can post all of that content in a single spot they can access whenever they need it. It saves prospects time because they are not digging through old emails or trying to remember what I already sent and it also makes their internal conversations much easier.

Cons

At the beginning, it felt a little overwhelming but it didn't take much time to get the hang of it.

Pros

Putting together proposals is very easy and linking key details about our services is simple to do. We also rely on it internally for presentations and it works really well for that too.

Cons

For now I haven't come across any drawbacks with it.

Pros

Very user friendly with a polished interface and I'd definitely recommend it.

Cons

I haven't run into any issues at this point. Thanks and please keep it up!

Pros

The design and functionality have been excellent. It fits our client onboarding process perfectly and feels very accessible to use. The Journey team has also been consistently amazing with their responsiveness and support. We use Journey for every client onboarding flow for our product, along with training journeys as well.

Cons

We haven't come across anything we dislike.

Pros

A really useful tool for keeping investors updated on your journey and progress.

Cons

The automatically selected thumbnails for videos could definitely be better.

Pros

Being able to duplicate content from previous Journeys and pull together multiple information sources in one place has been incredibly useful. I've been paying for Journey for about the past year and still enjoy using it a lot. I've created hundreds of journeys and by reusing existing blocks, I can usually put together a new one in around two minutes.

Cons

No complaints at this point I used the free version for close to two months and thoroughly enjoyed it.

Pros

One thing that really stands out is the flexible drag-and-drop builder which lets us pull multiple links and resources together into one central repository. The analytics and engagement tracking are also a huge plus since they give us valuable insight into how our prospects are interacting with the content.

Cons

Getting started can feel a bit overwhelming at first. It took us some time to fully figure out how the tool should fit into our specific process.

Pros

Sending gated content to prospects feels a lot more worthwhile now because we can actually see how they engage with the material we share and gather useful insights from it.

Cons

Nothing worth calling out here. Getting started with it has been a very smooth process and the customer support team has been excellent throughout.