Membrain Reviews

“Customer history available instantly”

Pros

Membrain has been really useful for my day to day work especially when it comes to improving our customer interactions and planning sales strategies around client information. It keeps all past customer details in one place including previous conversations and current status and I can pull that up with just a click. That saves a lot of time when I need to look up client data quickly instead of digging around for it. It also works well for future planning and I can store and share data or white papers without much effort through email. One part I especially enjoy is how simple it is to share and collect information using whitepapers and presentations, whether it's with clients or internally with the team and I can do it quickly without having to open a separate email first.

Cons

I feel like the interface could be more user friendly because it does take a little time to get familiar with how everything is laid out.

“CRM experience is truly refreshing”

Pros

Switching over to this platform has made CRM feel much easier. There was a bit of an adjustment period after coming from Salesforce but I'd genuinely hate having to return to that bulky, confusing system now. The mobile app is far more user friendly and being able to quickly add notes and complete fields with voice to text makes a big difference. Overall I am really happy with it.

Cons

One downside is the email tool since it doesn't match Outlook in terms of layout, feel or functionality so it comes across as a little awkward to use. Because of that I have not really relied on it as my main option for writing emails.