“Insights actually drive real action”

Pros

Oliv AI does much more than basic call transcription as it actually understands conversations and pulls out useful, actionable takeaways from every interaction. It automatically flags objections, competitor mentions and budget conversations which gives my reps coaching they can use right away. The forecasting has been very accurate and the omni channel context especially through the Chrome extension, helps my team see highly relevant battlecards and talk tracks exactly when they need them. Replacing several different tools with it has helped us cut costs while also improving performance.

Cons

One small drawback is that the analytics could offer more customization. It's not a major problem but having additional control over how analytics are viewed and configured would make the platform even stronger.

“Coaching and forecasts got better”

Pros

Having meeting summaries, deal health insights, forecasting and real time coaching all in one user friendly platform has been a huge win. The AI generated meeting summaries are brief but useful and the Chrome extension gives my reps live battlecards and coaching suggestions during conversations. Our forecast accuracy has improved by 27% and the onboarding process was not a hassle.

Cons

The only drawback I have seen is that the mobile app seems fairly limited compared to the desktop version. If the mobile experience were improved, it would be even more valuable for reps who are constantly on the move.

“deal insights never miss”

Pros

Every customer conversation turns into something useful with it because it gives real time deal risk signals along with clear next steps to reduce those risks. The Revenue Harness and Context Graph have been especially valuable since they provide detailed call briefs ahead of time and cut out more than 10 hours of admin work each week through automatic note taking and call summaries. The unbiased deal health scoring and AI driven coaching have also made a big difference when it comes to onboarding new hires faster and improving visibility across the pipeline.

Cons

To me the small drawback is that the platform can be a little glitchy now and then but the support team responds quickly and usually fixes issues without much delay. The occasional slowdown also looks like a minor compromise compared with the overall value it provides.