Franco C.
Cosmetics, 1-10 employees
More than a year
“very practical tool”
Pros
It is easy to use, the information customers receive is clear and well presented and the article database can be updated very well.
Cons
One frustrating part is that once an order has been sent, it cannot be edited and you have to create a new one instead. It's also inconvenient that unfulfilled orders must be deleted from the PC in order to keep the statistics updated. On top of that route visit management and commissions are not included in the basic module even though I consider them essential.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Paolo T.
Food & Beverages, 1-10 employees
Less than a year
“packed with a lot of features”
Pros
Simple, practical and constantly adding more features. It offers an integrated environment android and Apple apps for any smartphone or tablet, plus a web version you can use on any PC, whether Windows or Mac.
Cons
Honestly almost nothing to complain about. The only thing is that when duplicating an order for convenience, the payment type gets lost if you change the supplier while keeping the same customer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Generoso P.
Retail, 1-10 employees
Less than a year
“Loved it!”
Pros
One of the best things about Order Sender is how well it integrates with other business tools and platforms. Its compatibility with a wide variety of software and third party services makes order management feel much more complete and tailored to the way a business already works. Because of that I was able to sync customer data, sales analytics and accounting systems without much hassle which made the overall workflow of my business far more efficient.
Cons
Customer support is available but the response times and overall accessibility could still be improved.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Giacomo P.
Restaurants, 1-10 employees
More than a year
“fully automated tool”
Pros
Using this software I was able to automate all my online orders for pizza bases without having to deal with tedious manual data entry. The interface is simple and accessible to everyone, even people with little experience.
Cons
Nothing to complain about, everything works as it should.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Anthonio D.
Food & Beverages, 1-10 employees
More than a year
“great for us”
Pros
It's simple to use and very user friendly and it keeps getting updated regularly.
Cons
The B2B pricing is expensive.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Alessandro G.
Consumer Electronics, 1-10 employees
Less than 6 months
“can manage everything from our phone”
Pros
Using it from both a smartphone and a tablet works really well and the app is very fast and lightweight. It would be even more useful and convenient if like in EasyFatt, there were an option to include a payment link in the customer document through TeamSystem Pay or another customizable payment gateway.
Cons
Its missing feature is the ability to pre-insert a payment link into the generated document so the customer can pay electronically for what is being offered.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Saverio F.
Furniture, 1-10 employees
More than a year
“Amazing tool”
Pros
This software is amazing and is not a hassle to use. It's flexible, user friendly and an essential tool when it comes to entering orders efficiently.
Cons
There's only one issue I have noticed during tablet entry as when quantities and discounts are entered in the item form, the virtual keyboard pops up and ends up covering the ADD button. Because of that the keyboard has to be closed every time before continuing with a new entry. I feel like it would work much better if that button stayed visible outside the covered area so the input process could continue without interruption.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Marco M.
Hospitality, 1-10 employees
Free Trial
“great for orders and support”
Pros
We used it to manage our technicians service orders and also to send orders from our agents. I have to say it's well built and has proven to be really useful.
Cons
The only thing I would have added perhaps is a free but lighter version.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Andrea C.
Paper & Forest Products, 1-10 employees
More than a year
“enter items in record time”
Pros
Adding items is really quick which makes the whole process much faster to handle.
Cons
There's nothing in particular to point out as a downside aside from having to adjust the way you use it when switching from one tool to another.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Giacinto R.
Farming, 1-10 employees
Less than a year
“Customer selection works like a charm”
Pros
Being able to select customers quickly and have the price list available directly inside the order is definitely useful.
Cons
Loading the price lists isn't always easy and if I need to send quotes, I am forced to involve the company every time.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
7
Functionality
6
Anonymous
Machinery, 1-10 employees
More than a year
“Orders stay under full control”
Pros
It's really practical to use and allows us to keep all orders under control at all times.
Cons
There is nothing in particular to report especially since I have never encountered any issues.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Paolo E.
Food & Beverages, 1-10 employees
More than a year
“Fast, dynamic and easy to use”
Pros
The tool is fast and dynamic and I'd definitely recommend it even to someone who's just getting started.
Cons
I do notice a difference when saving product data from the tablet compared with doing it on my PC at home.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Marco D.
Apparel & Fashion, 1-10 employees
Less than 6 months
“Perfect for inventory and orders”
Pros
It's simple to use, very useful for those with the right skills and truly effective for inventory management.
Cons
In several aspects it can even be difficult but considering all the options available it still remains very useful.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Roberto T.
Wine and Spirits, 1-10 employees
More than a year
“picked it up right away”
Pros
Right from the start using it is fast and user friendly which is exactly what I liked the most.
Cons
The only difficulty was the initial setup with my IT system.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Sergio B.
Wine and Spirits, 1-10 employees
More than a year
“Excel imports orders stay crystal clear”
Pros
I find it easy to use. Importing data from Excel is simple and the database is organized in a clear way. The order display is also easy to understand and well presented.
Cons
At the moment I have not come across any real issues. The only thing missing is the ability to manage a double price list for Italy/export and VAT/non VAT scenarios.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Francesco C.
Shipbuilding, 1-10 employees
More than a year
“Support rapid professionalism through and through”
Pros
The professionalism and quick response in sorting out the small issues that came up have been really appreciated.
Cons
During order entry, having to press the add button multiple times is inconvenient. It would be much better if, after entering the item and quantity, the system moved straight to the next item automatically. Also when writing a note, if the cursor is still in the text box and you click the PDF icon, the note gets deleted. You have to click out of the box first and only then open the PDF.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Fabio A.
Food & Beverages, 1-10 employees
More than a year
“Order shipping is completely hassle free”
Pros
Sending orders is pretty easy and not a hassle at all with this tool.
Cons
Calculating the product weight in kilograms and converting it into EUR is still a bit problematic.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Ugo C.
Recreational Facilities and Services, 1-10 employees
More than a year
“affordable tool”
Pros
It's really practical, reasonably priced and I can manage everything from both a tablet and a mobile phone.
Cons
Personally I would have liked the Business Travels module to be more integrated with the other features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Francesco F.
Hospitality, 1-10 employees
Less than 6 months
“quick to set up”
Pros
What I liked most was how easy it was to install and how simple it is to use.
Cons
At the moment I have not run into any issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Alfio G.
Farming, 1-10 employees
More than a year
“order management runs without hitches”
Pros
Using Order Sender is very easy. Entering orders is extremely simple and it also lets you keep track of each customer's revenue for every individual company.
Cons
I honestly don't have any complaints to mention so it works perfectly well as it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9