“Affordable tool”

Pros

Getting started with ProProfs Chat was simple and the pricing has been very affordable for us. We've been very happy using ProProfs Chat overall.

Cons

The thing that's missing is spell check in the chat. I'd also prefer stronger live chat functionality instead of mainly relying on canned responses since we don't use canned replies very often.

“boosted our customer outreach”

Pros

Our team has been on this software for a while now and it comes with plenty of useful features. The standout for us has been the announcements feature since it lets us instantly share marketing content and special offers with potential customers.

Cons

One thing we'd still love to have is a wider selection of chatbot templates especially because they make it easier to create conversations that better match our brand.

“Great fit for support teams”

Pros

It fits nicely into our overall support setup. Its integration options let us connect it with the tools we already use which makes it much easier to handle incoming support and sales inquiries from one place.

Cons

It would be better if there were more widget themes and design choices available especially for switching between templates more freely.

“Live chat coverage was fast”

Pros

One thing that really helps is how this platform keeps us from missing incoming customer questions. When our agents are online, we're able to handle all of them and the system is fast enough that the team doesn't notice any lag while chatting.

Cons

I'd still love to see more customization for the chat button. Right now the design options feel a bit limited and having more ways to make it look appealing and clickable for visitors would be a nice improvement.

“lively performance always delivered well”

Pros

After trying a lot of different services, nothing has really matched Live2Support for me. Other options are decent too but Live2Support stands out because the software feels dynamic and its performance stays consistently excellent.

Cons

Running my online business made me realize that simply having an online presence is not enough. Without a representative on the website or a project lead in our showrooms, that presence ends up feeling far too static.

“Affordable chat that worked great”

Pros

One thing that really works well is how it helps me connect with customers more effectively. It's affordably priced, simple to use and the interface is very user friendly. I also like the strong focus on data protection and security.

Cons

I honestly have not run into any real downsides while using this software. If anything, it would be nice to see a few more integrations added in the future.

“Proactive support always came through”

Pros

ProProfs Chat has really helped us take a more proactive approach to customer support. It lets us track customer activity and spot the right moments to start a conversation which has been very useful for engaging with customers at the right time.

Cons

One thing that could be better is the range of customization options. Since we do not have much CSS knowledge, it would be helpful if they offered more built-in ways to design more attractive chat widgets.

“Website engagement received nice boost”

Pros

Being able to increase customer engagement on our website while also educating visitors about what's coming next is what makes it so valuable for us.

Cons

Honestly I am not sure there's anything to complain about. It has worked flawlessly and helped us solve our biggest challenge which was improving engagement on the website.

“customer insights came much faster”

Pros

Plenty of live chat tools now offer customer response prediction but this one helps us grasp a customer's mindset much more quickly. Because of that my agents are able to figure out solutions faster and respond more effectively.

Cons

Honestly there isn't anything specific I can say I dislike about this software. Up to this point the experience has been really positive.

“Fantastic free support”

Pros

We began using it as a free solution and having the option to build a support bundle with its other built-in tools like the knowledge base and help desk, was a big plus. Offering that kind of support bundle even on the free plan makes it one of the best support tools available.

Cons

I'd still like to see more basic features included in the free plan so it seems more accessible for anyone wanting a complete support package without paying.

“Simple support always delivered results”

Pros

Keeping things simple really helps keep customers happy and this product fits well with both our values and what our customers expect. The tool is very easy to use and it makes the support process hassle free for visitors. My team also likes being able to monitor their own contributions and review past transcripts so they can keep improving the overall experience.

Cons

At this point my team and I honestly have not run into any technical issues and the tool has been very useful for us.

“announcement feature worked brilliantly well”

Pros

One feature that's been especially useful is the Announcement option. It helps our team plan how to promote recent sales and product updates to customers who visit our website.

Cons

After using the software for the last 11 months we honestly have not run into any issues.

“Versatile support toolkit was great”

Pros

Instead of just a basic chat tool this turned out to be a much broader customer support and employee training platform. It's very user friendly and I was able to get a help desk, surveys, a Q&A forum and more set up within just a few minutes. I also really like being able to choose only the features I need and put together a custom package at a very reasonable price.

Cons

Nothing major is missing to me off the top of my head. If anything, moving between the different solutions could be made a little more simple.

“chat control is easy now”

Pros

One feature that really helps is seeing the purchase history of the customer I am chatting with because it makes the conversation feel much more personal. I can also track what a visitor is doing while browsing the website which makes it possible to reach out at the right moment and guide potential customers through the buying process. The analytics are also very useful for checking how chat operators are performing. Another feature I appreciate is the option to step into a live conversation when needed especially when a case is more complex and a less experienced operator may not be able to handle it alone.

Cons

I honestly have not come across anything I dislike about it.

“Greetings on pricing page are helpful”

Pros

The chat greetings I can show on the pricing page are really useful.

Cons

Not a complain but I am still hoping this chat software adds chatbots.