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Overview
ProProfs Chat enables businesses to engage website visitors and provide instant support through live chat, proactive messaging, and autoresponders. While reporting and analytics options are somewhat basic, its intuitive interface and responsive notifications make it ideal for small to mid-sized businesses focused on improving customer service and engagement.
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Starting Price
Custom
ProProfs Chat Specifications
Lead Management
Contact Management
Activity Tracking
Reporting And Analytics
What Is ProProfs Chat?
ProProfs Chat is a live chat software product designed for small to mid-sized businesses across industries such as eCommerce, healthcare, education, and travel. The software provides real-time chat, AI chatbots, proactive messaging, canned responses, and omnichannel engagement across web, social, SMS, and audio/video channels. It helps support and sales teams respond faster to customers, capture leads, reduce ticket volume, and monitor operator performance through reporting and analytics.
ProProfs Chat Pricing
ProProfs Chat price plans start at $0.00 for a single operator, which includes all premium features, unlimited domains, chat history, proactive chat triggers, AI chat automation, and integrations with popular platforms such as WordPress, Shopify, and MS Dynamics. The cost for teams with 2 or more operators is $29.99/operator/month when billed annually, offering advanced features, dedicated onboarding, and enhanced support. Optional add-ons are available:
- AI Chat Automation: $50/month
- White Label Package: $30/month
- SDK Package: $29.99/month
Disclaimer: The pricing is subject to change.
ProProfs Chat Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Microsoft Dynamics 365 ERP
- Zoho CRM software
- SugarCRM software
- Infusionsoft by Keap
- FogBugz
- Mailchimp software
Who Is ProProfs Chat For?
ProProfs Chat is ideal for a wide range of industries and sectors, including:
- eCommerce
- Automotive
- Education
- Healthcare
- Travel
- Startups
- Finance
- Web hosting
- Sales
- Real estate
Is ProProfs Chat Right For You?
ProProfs Chat is ideal for businesses seeking a scalable, secure, and versatile live chat solution that enhances customer engagement and support. With AI-powered chat automation, omnichannel integrations, and customizable features, it caters to industries from eCommerce to healthcare. Trusted by companies like Deloitte, Best Buy, and Billing Tree, and recognized with multiple user satisfaction awards, it offers reliability for both growing startups and established enterprises, with GDPR/CCPA-compliant data security and privacy.
Still doubtful if ProProfs Chat software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ProProfs Chat Features
ProProfs Chat includes an AI-powered chatbot that provides 24/7 automated support. The software enables businesses to handle customer queries, auto-book appointments, and generate leads efficiently. It learns from your data to provide accurate answers and reduces agent workload while maintaining real-time engagement with visitors.
The software allows operators to use predefined canned responses during live chats. This feature reduces response time, ensures consistency in communication, and helps support teams manage multiple conversations efficiently. It also allows easy customization of messages to match the tone and brand guidelines of the business.
ProProfs Chat tracks visitor behavior on websites and collects information using pre-chat forms. The software captures details like name, email, and issue type before a conversation starts. This feature helps support teams qualify leads, personalize interactions, and improve engagement with visitors across various touchpoints.
The platform connects businesses with customers through multiple channels, including website chat, mobile apps, social media, SMS, audio, and video. ProProfs Chat ensures seamless support across platforms, allowing teams to respond quickly and maintain consistent communication, which enhances customer satisfaction and loyalty.
ProProfs Chat provides detailed reports and analytics to monitor operator performance and customer interactions. The software offers insights into chat volume, response times, missed chats, and visitor ratings. These metrics help managers optimize staffing, identify improvement areas, and make data-driven decisions for better support outcomes.
