Last Updated
Overview
ProProfs Chat enables businesses to engage website visitors and provide instant support through live chat, proactive messaging, and autoresponders. While reporting and analytics options are somewhat basic, its intuitive interface and responsive notifications make it ideal for small to mid-sized businesses focused on improving customer service and engagement.
ProProfs Chat Specifications
- Lead Management
- Contact Management
- Activity Tracking
- Reporting And Analytics
ProProfs Chat Features
AI Chatbot
ProProfs Chat includes an AI-powered chatbot that provides 24/7 automated support. The software enables businesses to handle customer queries, auto-book appointments, and generate leads efficiently. It learns from your data to provide accurate answers and reduces agent workload while maintaining real-time engagement with visitors.
Live Chat Canned Responses
The software allows operators to use predefined canned responses during live chats. This feature reduces response time, ensures consistency in communication, and helps support teams manage multiple conversations efficiently. It also allows easy customization of messages to match the tone and brand guidelines of the business.
Visitor Tracking And Pre-Chat Forms
ProProfs Chat tracks visitor behavior on websites and collects information using pre-chat forms. The software captures details like name, email, and issue type before a conversation starts. This feature helps support teams qualify leads, personalize interactions, and improve engagement with visitors across various touchpoints.
Omnichannel Support
The platform connects businesses with customers through multiple channels, including website chat, mobile apps, social media, SMS, audio, and video. ProProfs Chat ensures seamless support across platforms, allowing teams to respond quickly and maintain consistent communication, which enhances customer satisfaction and loyalty.
Reports And Analytics
ProProfs Chat provides detailed reports and analytics to monitor operator performance and customer interactions. The software offers insights into chat volume, response times, missed chats, and visitor ratings. These metrics help managers optimize staffing, identify improvement areas, and make data-driven decisions for better support outcomes.
Pros And Cons of ProProfs Chat
Pros
Ease of use and intuitive interface
Quick customer notifications for chats
Strong support and responsive team
Cons
Lacks spell check in live chat messages
Customization for proactive chat prompts is limited
ProProfs Chat Reviews
Total 15 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Tami D.
Professional Training & Coaching, 1-10 employees
More than a year
“Affordable tool”
Pros
Getting started with ProProfs Chat was simple and the pricing has been very affordable for us. We've been very happy using ProProfs Chat overall.
Cons
The thing that's missing is spell check in the chat. I'd also prefer stronger live chat functionality instead of mainly relying on canned responses since we don't use canned replies very often.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Education Management, 51-100 employees
Less than a year
“boosted our customer outreach”
Pros
Our team has been on this software for a while now and it comes with plenty of useful features. The standout for us has been the announcements feature since it lets us instantly share marketing content and special offers with potential customers.
Cons
One thing we'd still love to have is a wider selection of chatbot templates especially because they make it easier to create conversations that better match our brand.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Saurabh A.
Information Technology and Services, 11-50 employees
Less than 6 months
“Great fit for support teams”
Pros
It fits nicely into our overall support setup. Its integration options let us connect it with the tools we already use which makes it much easier to handle incoming support and sales inquiries from one place.
Cons
It would be better if there were more widget themes and design choices available especially for switching between templates more freely.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
What types of pricing plans does ProProfs Chat offer?
The pricing for ProProfs Chat starts at $0.00 for a single operator with all premium features. For teams with 2 or more operators, the cost begins at $29.99 per operator per month. Additional optional add-ons include AI Chat Automation at $50/month, a White Label Package at $30/month, and an SDK Package for $29.99/month. Get a detailed ProProfs Chat cost breakdown tailored to your specific requirements.
Does ProProfs Chat have a mobile app?
Yes, ProProfs Chat offers a dedicated mobile app.
Does ProProfs Chat offer an API?
Yes, ProProfs Chat offers an API.
Who are the typical users of ProProfs Chat?
ProProfs Chat features are used by businesses across industries such as eCommerce, automotive, education, healthcare, travel, startups, finance, web hosting, sales, and real estate.
What language does ProProfs Chat support?
ProProfs Chat primarily supports English.
What other apps does ProProfs Chat integrate with?
ProProfs Chat supports integration with multiple systems and platforms, including Salesforce, Microsoft Dynamics 365 ERP, Zoho CRM, SugarCRM, Infusionsoft by Keap, FogBugz, and Mailchimp software.
What level of support does ProProfs Chat offer?
ProProfs Chat offers support through resources, help center, phone, email, and live chat.