“Dialer was painfully slow always”

Pros

Honestly the only thing going for it is the price and even that doesn't feel justified since it's not worth even half of what it costs.

Cons

At this point the dialer has become unbelievably slow. It takes around five minutes just to load a page and another five minutes to launch a campaign. This is easily the worst dialer I have ever had to use.

“Calling system was very overcomplicated”

Pros

One useful feature is the multi-line dialer and I do like that it automatically switches numbers.

Cons

Everything else is extremely complex. The system barely lets you change or customize anything which makes it frustrating to work with. During calls if another call comes in, a very loud ringing sound blasts directly into the mic and I cannot hear the person I am already talking to. It honestly looks like they made the platform unnecessarily complicated while still giving users zero real control over how the system works.