“Tracks commissions better than most”

Pros

RPM Telco is very user friendly and updating things in the program is quick and easy. Plus it does an excellent job with importing data and calculating commissions. Considering how complicated commissions can get in the indirect sales channel, it is definitely one of the strongest tools in its category.

Cons

Its commission reconciliation piece still has some challenges especially with a few of the larger carriers. In those cases spreadsheets are still the only reliable way to properly audit incoming commissions against expected commissions and rates.

“Reporting tools built for telecom”

Pros

Reporting with RPM is fast for our company and it comes with good options that help handle the many different telecom variables we deal with in the industry.

Cons

Setting up all of the payout features is fairly complex and takes some effort.

“Tracking works great, bugs pop up”

Pros

RPM is a very user friendly CRM that's simple to work with. It helps keep all bookings and payments organized and easy to monitor.

Cons

There were a few bugs along the way but thankfully they were only minor. Once we emailed support, they were able to resolve them.

“Controls let us adjust as needed”

Pros

I am able to manage and control most of the setup myself which is a big plus.

Cons

At the same time it doesn't seem like the developers fully understand the accounting side and that area could be much better.

“Handles commission tracking the right way”

Pros

Keeping tabs on commissions and orders is really easy and the interface is well designed and thoughtfully organized.

Cons

There's honestly nothing I actively dislike about it, aside from a bit of minor visual tidying that could be done here and there.

“Makes commission payouts much easier”

Pros

Paying out commissions has been really convenient. Also the functionality is strong and the platform is very easy to use.

Cons

Honestly I don't have any complaints. It has consistently given me everything I have needed.

“fits our needs”

Pros

It's completely customizable and matches the way our business operates better than most options we looked at.

Cons

The GUI isn't the most professional and getting around it isn't always very user friendly.

“Sees commissions faster and clearer”

Pros

Back in 2012 we were still handling commissions through spreadsheets so moving to RPM made a big difference. It gave us a much quicker and more efficient way to process commissions and it also made reviewing past commission payments much simpler. We've even built our own workflows for lead generation and order processing. At this point it serves as the single place we rely on for almost everything we do day to day.

Cons

Well the biggest frustration comes after an import when accounts still need to be assigned. Instead of being able to download the list of accounts that need attention, we have to write them down on paper and then go look them up manually. That part creates a real bottleneck and ends up taking the most time in our commission process.

“Calculations are accurate every time”

Pros

One thing that really stands out is how precise the software is when it comes to calculations. It delivers very accurate results which makes it reliable for day to day use.

Cons

Getting used to some of the logic can be a bit challenging especially without a background in software. I'd also like having a few additional functions included.

“Setup adapts to our workflow perfectly”

Pros

Using it has not been a hassle and I like how simple it is to use. Also it helps that we can add or remove items whenever needed which makes it fit our company's workflow well.

Cons

One thing I'd like to see improved is having customer page information automatically fill in on the order page.