RPM Telco

“Setup adapts to our workflow perfectly”

Pros

Using it has not been a hassle and I like how simple it is to use. Also it helps that we can add or remove items whenever needed which makes it fit our company's workflow well.

Cons

One thing I'd like to see improved is having customer page information automatically fill in on the order page.

“Calculations are accurate every time”

Pros

One thing that really stands out is how precise the software is when it comes to calculations. It delivers very accurate results which makes it reliable for day to day use.

Cons

Getting used to some of the logic can be a bit challenging especially without a background in software. I'd also like having a few additional functions included.

“Sees commissions faster and clearer”

Pros

Back in 2012 we were still handling commissions through spreadsheets so moving to RPM made a big difference. It gave us a much quicker and more efficient way to process commissions and it also made reviewing past commission payments much simpler. We've even built our own workflows for lead generation and order processing. At this point it serves as the single place we rely on for almost everything we do day to day.

Cons

Well the biggest frustration comes after an import when accounts still need to be assigned. Instead of being able to download the list of accounts that need attention, we have to write them down on paper and then go look them up manually. That part creates a real bottleneck and ends up taking the most time in our commission process.