Salesforce Sales Cloud Reviews

Pros

You can build and customize everything in it exactly the way that suits you best.

Cons

You first have to set everything up, otherwise it feels like you need to go through several steps just to complete one activity.

Pros

From targeting prospects all the way through closing the deal, the sales process is organized really well.

Cons

The connection with other software, such as Nxgen, could be better.

Pros

Integration capabilities have been excellent and connecting it with our software was very easy.

Cons

At this point, I haven't run into any issues at all, the whole transition has gone very smoothly.

Pros

Using it has been very easy and it works really well for collecting and keeping an eye on data. It's also simple to customize based on what you need.

Cons

Needing to refresh the screens after customizing a report feels like an unnecessary extra step since you should be able to run the report right after making changes.

Pros

The sales forecasting tools are powerful and the customer relationship management features are just as strong.

Cons

It can be a bit challenging since the learning curve is fairly steep for new users.

Pros

Having everything for sales pipeline management and customer relationships in one platform was a big plus for us. I really appreciated how many features it offers and the reporting tools were especially impressive.

Cons

Getting started took more effort than I expected because the learning curve was fairly steep. At the beginning, a few of the features also felt a bit overwhelming to work through.

Pros

IT courses are very well structured and manageable which makes the learning process clear and organized.

Cons

Everything about it has been very good overall, the only thing that could use improvement is the UI.

Pros

A really capable CRM with plenty of customization options, strong reporting features, excellent customer support and great integrations with a wide range of tools.

Cons

This tool comes at a high price, takes time and effort to implement, has a steep learning curve, often needs extra apps to unlock full functionality and can lead to data overload.

Pros

Having the mobile app right on my phone makes a big difference because I can enter information wherever I am. Since everyone is basically glued to their phones in 2024, it feels really convenient to have that flexibility on the go.

Cons

At times, there seem to be too many options to choose from. It would be helpful if there were a way for end users to customize what they see, like hiding features or functions they never actually use.

Pros

Having sales, leads, funnels and everything else in one place is a huge advantage. The platform is fully customizable and the AI assistance helps make reporting more accurate when the right data is available. It also supports automation which makes managing workflows much simpler.

Cons

Pricing doesn't feel very cost-effective.

Pros

Keeping everything in one place makes sales management much more organized. It's very simple to use and the automation tools save a lot of time. The reporting is also really useful when quick decisions need to be made. Overall, it's a very practical tool for managing sales.

Cons

Getting started can feel a little overwhelming. There are a lot of features and settings so it takes time to become comfortable with everything. It can also be expensive especially for smaller businesses.

Pros

It really helps sales teams close more deals while also improving the level of service they provide.

Cons

Haven't come across any downsides with it.

Pros

Getting the job done with this software feels very easy and the interface is really user friendly.

Cons

It also comes with a lot of features and I'm still not fully sure how to use some of them yet.

Pros

Being able to enter everything into it is something I really appreciate and it makes keeping up with any new custom lead very simple.

Cons

Don't have anything to complain about since I use it every day at work and it fits my needs well.

Pros

Everything feels well organized on this platform and it helps a lot with seeing which projects are getting completed while also making it simpler to prioritize the items that need immediate attention.

Cons

Reporting can be confusing especially when trying to view the total monetary value of items. It is not very clear whether that should be done directly in the report or instead through the dashboard and that confusion becomes even more noticeable when switching between the PC version and the mobile phone or iPad app.

Pros

Without a doubt, the organization of the processes stands out, along with the controls for contract entries and exits, proposal registration and the interactive feeds.

Cons

I wasn't a fan of the charts or some of the search filters.

Pros

It holds a large amount of information and does a pretty decent job of keeping everything organized.

Cons

There are times when finding exactly what you need can be difficult since it offers so many different things you can do inside it.

Pros

Keeping tabs on my pipeline is easy and it helps me stay on top of sales leads as they move through the funnel. It also works really well for managing contacts.

Cons

Platform is pretty basic overall and the part I really dislike is having to change my password every month.

Pros

Packed with just about every feature you could ask for, this is a very deep and comprehensive product overall.

Cons

That depth also makes it very complicated. If you need help and end up in Trailblazer, be prepared for a frustrating experience. It's easy to spend hours digging through documentation and white papers, only to realize you were reading instructions for Classic instead of the newer version.

Pros

One of the biggest benefits is how many programmable options it offers. Being able to tailor different features to match your team's needs, preferences and way of working makes a real difference. That level of flexibility lets you adjust a lot of its functionality so it fits naturally with the workflows and processes your team already follows. Another strong point is that it brings sales, marketing and CRM together in one complete solution which makes it very useful for business growth. It also connects well with a variety of other platforms and tools. With its wide selection of third-party integrations, you can sync data and insights from those systems directly into the CRM which adds even more value.

Cons

Because it is fully dependent on an Internet connection, that connection needs to be reliable and stable at all times. Since you are completely reliant on its database, you may also have less control over scheduled downtime and CRM updates.