Information Services, 51-100 employees
More than a year
“CRM that's easy to use”
Pros
I have used it for around eight years and during that time, I've found it excellent for transparency and tracking prospects. It's simple to use and provides great visibility for everyone who needs it.
Cons
I don't really have any negatives about Salesforce. It's super easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital and Health Care, 51-100 employees
Free Trial
“It's just so so”
Pros
It's moderate, okay for now. It's easy to navigate but the calendar is a bit difficult to access.
Cons
The whole process of documenting and uploading each document can be a bit complicated.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Marketing and Advertising, 1-10 employees
Less than a year
“Amazing software for managing our work”
Pros
It's great for managing a large number of contacts.
Cons
The pricing is pretty high, which might be something to think about for some businesses.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Construction, 11-50 employees
More than a year
“Best CRM, but it's also quite expensive”
Pros
We've been happy with Salesforce but we find it too expensive and technical to fully utilize its potential.
Cons
It's way too expensive especially when you factor in the implementation and ongoing maintenance costs.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
9
Medical Devices, 500+ employees
More than a year
“Loved to use it”
Pros
I've had a great experience with it. After training, navigating different pages and uploading documents is easy. I love Salesforce, it's an excellent system for selling products to the general public and I have used it across multiple companies.
Cons
I can't think of any real cons, the only issue I have is probably just user error, not the product itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring, 11-50 employees
More than a year
“Salesforce is a powerful tool for sales teams in Europe”
Pros
It is essential for our daily outreach activities and tracking them effectively.
Cons
Performance can be slow with too many open tabs and contact verification could use some improvement.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
7
Financial Services, 101-500 employees
More than a year
“Great management of our work”
Pros
The ability to import and export large amounts of data is a key feature in this tools that helps us alot.
Cons
Setting it up can be tricky and it's not always the easiest to figure out for new users.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Accounting, 51-100 employees
More than a year
“It is perfect for sales”
Pros
It's the perfect solution for managing all customer details.
Cons
Honestly, it's pretty pricey compared to other tools out there.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
More than a year
“One of the top Sales CRMs available”
Pros
I have been using Sales Cloud for over three years and I can confidently say it's one of the best CRM suites out there, if not the best. The ability to manage opportunities along with the sales strategy and lifecycle is fantastic. I love the intuitive design and updates are non-intrusive, letting me manage opportunities smoothly. New features are introduced frequently, which is great for managing a customer portfolio.
Cons
You really need a solid sales ops team to get the most out of it and see meaningful results.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Management Consulting, 1-10 employees
Less than 6 months
“Easy and very helpful software”
Pros
It did the job at the time and the setup process was easy to follow.
Cons
The storage size could definitely be bigger and a longer free user option would be nice.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
More than a year
“It's the best”
Pros
As someone well-versed in modern technology, I love Salesforce. There's no better platform especially if you have the resources to build your own. From program management to fundraising, it's unmatched when it comes to keeping your data clean and organized.
Cons
It's expensive and not the easiest to use especially if you're not super tech-savvy.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
7
Functionality
9
Insurance, 51-100 employees
More than a year
“I have mixed feelings about this”
Pros
My overall experience is mixed. Some aspects, like the listing feature, are great but it can be confusing to navigate at times with all the different tabs. The itemized list is a plus, as it makes each item easier to find.
Cons
Salesforce can be a bit confusing, especially with some tabs and functions that aren't all that userfriendly.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5