Salesforce Sales Cloud Reviews

“Very user-friendly”

Pros

One thing I really appreciate is how user-friendly this software is. If you make a mistake while completing an application, it won't let you continue without pointing it out first. It clearly shows where the error happened and gives tips or details on how to correct it. That makes a huge difference because I've used other systems where I could enter a whole new application with a mistake in it and not find out until everything was already finished.

Cons

Honestly, I wouldn't change anything about this software. It's very user-friendly and that says a lot coming from someone who isn't very tech-savvy. I would keep it exactly the way it is.

“great contact tracking features”

Pros

It handles the fundamentals really well and also gives you fairly detailed contact tracking along with a great sales funnel.

Cons

Getting around the system doesn't feel very simple though. Entering data still comes across as awkward and not very efficient.

“Simple updates but tracking needs work”

Pros

The system works well overall, it's easy to use and the updates are simple to handle.

Cons

It still needs reminders so nothing gets missed and the traceability of actions within the feature should be improved.

“All calendars in one place”

Pros

Keeping track of leads and existing customers is really easy with this. I was also able to merge all of my calendars and connect them which made it simple to view every scheduled event in one spot and add new ones without any hassle.

Cons

The app didn't always behave the way I wanted it to although the web version is excellent. Aside from that, I honestly don't have much to complain about.

“Helpful customer database”

Pros

Getting started with this software is very simple and it's genuinely useful. Almost anyone can pick it up quickly and learn how to use it without much effort.

Cons

One thing I really appreciate is the customer database it keeps saved, along with how easy it is to use. It's also very helpful for companies that provide support to their customers.

“Total team upgrade”

Pros

This CRM has been a complete game changer for us and really pushed our team to the next level.

Cons

Pricing is a bit hard to swallow at first but the value shows up right away.

“Strong brand but steep learning curve”

Pros

Biggest plus for me is the platform's strong brand recognition and the credibility that comes with using it.

Cons

Getting around the platform is challenging because it isn't very user friendly. It takes a lot of training to use properly and many parts just don't feel simple.

“Helpful sales insights”

Pros

Overview this tool gives me is really useful. It helps me dig deeper into my sales territory and run more detailed analysis. It's also simple to use and saving contacts is done in a clean and well-organized way.

Cons

News section doesn't add much value. In almost all cases, the news shown isn't relevant to the account I'm checking so it mostly feels distracting.

“Analytics and rich features”

Pros

Being able to pull analytics and data from the software so quickly is the biggest plus for me and it also comes with a wide range of functions that make it very capable.

Cons

The hardest part about this software is the steep learning curve when you're just getting started.

“Customization options”

Pros

The level of customization is excellent and it integrates really well with other systems.

Cons

Getting those customizations and integrations done usually means hiring specialists who already know the platform well.

“Module integrations”

Pros

One thing I really appreciate is how well it connects with the platform's other modules, whether that's Service Cloud or Pardot Marketing.

Cons

Since I'm based in a developing country, the pricing being in US dollars can be a challenge and exchange rate fluctuations make the cost unpredictable at times.

“Insights and flexibility”

Pros

Once you put in the time to learn how it works, just about everything can be handled directly within the cloud. The dashboards and reports are especially useful, giving detailed visibility into user productivity, conversion rates by source and a lot more.

Cons

Getting comfortable with it can take time because the learning curve is fairly steep and there are moments when the online guides and documentation do not provide enough help.

“Consistent support information”

Pros

A really useful tool for standardizing the information sent to customer support and keeping everything more consistent.

Cons

It isn't very simple at the beginning but after using it a couple of times, it starts to feel quite practical.

“Task assignment tools”

Pros

Task assignment goes to the right users effectively and the platform also offers a wide range of data import capabilities which is a big plus.

Cons

Navigation can be complicated especially when trying to fix small errors in a profile and having shortcuts would make a noticeable difference.

“Customization and lead tracking”

Pros

Compared with other CRM tools, this one really stands out because of its flexibility and customization options. Almost every feature can be adjusted to match our specific needs. The lead management system is excellent and the dashboard does a very good job with visuals and presenting data clearly.

Cons

There is not much to complain about but the subscription includes many extra features that have little to no real use. The support team's response time could also be better.

“Sales team communication boost”

Pros

Being able to stay in touch with the sales team about the work being done for each account has been really valuable.

Cons

I honestly don't have any complaints, I think it's an excellent tool for sales.

“Reporting with depth”

Pros

There are plenty of options for building all kinds of reports, tracking data and keeping detailed notes.

Cons

The color scheme choices are very limited and not very flexible which makes it hard to use the dashboards in company-branded presentations. The system's design is also quite complex and tough to learn so it doesn't feel especially simple.

“Enterprise customization”

Pros

It can be tailored exceptionally well to fit the exact needs of our business, from object development to tiered security. The depth of its tools and the way everything connects make it a very powerful platform especially for enterprise organizations managing large volumes of accounts.

Cons

As the platform has evolved, the interface hasn't quite kept up in becoming simple for every user. Adoption on our side tends to be slower because of how complex the system is. That said, from an administrator's perspective, the level of customization it offers is extremely valuable.

“helpful email alerts”

Pros

Getting email notifications when a message is waiting is really helpful and keeps me from missing new communication.

Cons

The tricky part is that when a message comes in, it is not always clear where to find it. Sometimes it ends up in a patient chart without any alert telling me which patient it is tied to and other times it shows up directly in my message box.

“great across departments”

Pros

Right away, it felt very simple to use and offered support across all departments especially within sports and recreation dealerships.

Cons

It handled most things well but it wasn't quite as organized as I expected for every single department.