“Easy texting with helpful support”

Pros

Right from the start I find it very user friendly and the customer support has been really helpful whenever needed. Plus it offers strong value for the money and does a nice job of keeping conversations organized and easy to follow.

Cons

Every now and then it can be a little buggy or slow. Managing contacts is also a bit of a hassle and some of the recent updates have not felt as good as they could have been.

“quite a handy setup”

Pros

It ended up being a really practical solution and getting everything set up didn't take much effort. Receiving messages on a computer is much more convenient than handling them on a phone especially when trying to stay on top of customer requests.

Cons

The price increase was hard to justify especially now that there are plenty of free ways to receive SMS. It is definitely more convenient but not enough to make the cost feel worth it to me.

“Quick messaging keeps teams connected”

Pros

TextUs has been really helpful for keeping employees connected. It's a fast and efficient way to communicate and get messages out quickly.

Cons

Adding contacts could be easy and there were times when it wouldn't let me transfer all of my contacts.

“Salesforce integration works well”

Pros

It supports integration with a lot of business tools that companies commonly use. I mostly connected Salesforce with it and that part worked well for me.

Cons

The design and color scheme is pretty basic but aside from that it was simple to use and implement.

“Texting that seems like your phone”

Pros

Using the app is incredibly convenient because texting on it is just like sending messages from my phone.

Cons

Honestly I don't have anything negative to say about this tool.

“Helpful for keeping staff connected”

Pros

TextUs has been really useful for keeping both me and the staff in touch with each other consistently.

Cons

One thing I have noticed though is that the bill has gone up a few times without any warning.

“Handy templates and mass texting”

Pros

Being able to send mass texts and create text templates has been really useful.

Cons

It hangs on to old records and message threads that are no longer needed so if you're not careful, it's pretty easy to pick the wrong number for the same person.

“Recruiting outreach made much simpler”

Pros

Handling recruiting texts became much faster with it. That was my main use for it. The message suggestions were really helpful when I was figuring out what to say and being able to send outreach to a large group at once saved a lot of time. It also did a nice job of helping me stay on top of replies from everyone. On top of that it kept the rest of my team in the loop so they could see who had already been contacted and who still needed follow-up.

Cons

The only real problem I ran into was that it didn't always work on my work phone.

“Bullhorn integration that really helps”

Pros

The biggest plus is that it integrates directly with our internal ATS, Bullhorn which makes it really useful for our workflow.

Cons

One downside is that you cannot use your regular phone number and the platform is pretty difficult to work with.

“Reliable SMS outreach platform”

Pros

TextUs has been excellent for our marketing efforts. The platform is simple to work with and makes SMS campaigns very easy. Sending bulk messages to our customers, whether for promotions or general notifications, has been quick and hassle free.

Cons

Given the quality and features it provides, we really have not run into any issues or malfunctions to mention.

“Handy texting and calling tools”

Pros

Having the same texting and calling functions available as on my regular phone was really convenient.

Cons

One downside was not being able to send longer videos and there were times on Wi-Fi when the reception wasn't very good.

“Quick messaging that saves time”

Pros

Sending messages with it is really easy and replying back is just as simple. We get a lot of messages through it and it helps cut down the amount of time spent on the phone.

Cons

At this point I am not really seeing any downsides. It's been enjoyable to use and has been working well for me.

“ATS texting integration that helps”

Pros

One thing that works really well is how easily it integrates to our ATS and the platform is fairly simple to use overall.

Cons

A downside is that it runs as a separate, text-only line and many recipients end up seeing the messages as spam.

“Better text reach for customers”

Pros

It is the newest texting platform we've added to reach some of our customers and it's been surprisingly effective. For reasons I cannot really explain, messages sent through this system are getting through to certain customers that our other texting software misses. That alone has made communication much more convenient for us especially in the kind of tech-driven world we work in now.

Cons

There is one thing that we had to resend a text more than once before the customer finally received it.

“painful renewal price”

Pros

Using this tool was not a hassle at all. I was able to upload my contacts without trouble and build our lists right away.

Cons

Renewal was where it became hard to justify. The price went up quite a bit and I came across other services that offered more features for less money.

“very frustrating bugs”

Pros

Creating custom templates is really useful and sending bulk messages is pretty easy. Also it works well for bigger organizations since multiple team members can be assigned to the same conversation.

Cons

Notifications in it are extremely buggy. The platform also goes offline fairly often and customer support hasn't been very responsive.

“ATS integration that really works”

Pros

Connecting it with our ATS is a big deal for us. We use JobDiva and it's been performing better than the other services we've tried before.

Cons

Every now and then a text sent by one employee ends up being tracked under a different employee.

“Helpful bulk texting for recruiting”

Pros

Being able to send mass SMS messages to candidates, employees and other groups has been really useful especially for inviting people to visit our offices and speak with a recruiter in person, as well as sending thank you messages after they submit online applications.

Cons

The limitation is the number of text messages allowed per day. I am hoping they eventually raise that limit or make exceptions for cases where more messages need to be sent.