Last Updated
Overview
TextUs software is a business texting platform for two-way SMS, campaigns, and automation that helps teams speed responses and log conversations to their CRM. Some users note slow page loads at times; however, its shared inbox, templates, and analytics remain strong points.
Overall Rating
Based on 18 users reviews
4.4
Rating Distribution
Positive
83%
Neutral
17%
Negative
0%
Starting Price
$49
per month
TextUs Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
TextUs Features
Shared Inbox And Assignment
A team inbox centralizes two-way SMS so multiple users can view, claim, and assign conversations without overlaps. This reduces missed replies, speeds handoffs, and preserves a record of outcomes inside one workspace for performance tracking and coaching.
Campaigns And Automation
Bulk and segmented sends pair with schedules, drip sequences, and keyword-triggered replies. Teams can nurture leads, send reminders, and standardize outreach while maintaining personalization. Automation reduces repetitive work so specialists focus on higher value follow-ups.
Templates And Keywords
Reusable templates and opt-in keyword workflows add consistency and compliance to messaging. Users can personalize text variables while ensuring required disclosures and instructions are included, which helps scale sending without increasing review effort.
Analytics And Reporting
Built-in analytics surface response rates, link clicks, and conversation volumes across users and campaigns. Managers use these insights to refine timing, content, and follow-up rules, enabling data-backed improvements to outreach strategy.
APIs And Webhooks
Developer tooling extends workflows via REST APIs and webhooks for event-driven updates. Integration endpoints and tokens enable syncing of messages, contacts, and status changes, so TextUs features can be embedded into existing systems.
Pros And Cons of TextUs
Pros
Easy to use shared inbox
Automation for follow-ups
Analytics clarify response trends
Cons
Pages can load slowly
Limited texting options cited
TextUs Reviews
Total 18 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars56%
4
Stars28%
3
Stars17%
2
Stars0%
1
Stars0%
Share your experience
Joe R.
Education Management, 51-100 employees
Less than a year
“Easy texting with helpful support”
Pros
Right from the start I find it very user friendly and the customer support has been really helpful whenever needed. Plus it offers strong value for the money and does a nice job of keeping conversations organized and easy to follow.
Cons
Every now and then it can be a little buggy or slow. Managing contacts is also a bit of a hassle and some of the recent updates have not felt as good as they could have been.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nick N.
Textiles, 11-50 employees
Less than a year
“quite a handy setup”
Pros
It ended up being a really practical solution and getting everything set up didn't take much effort. Receiving messages on a computer is much more convenient than handling them on a phone especially when trying to stay on top of customer requests.
Cons
The price increase was hard to justify especially now that there are plenty of free ways to receive SMS. It is definitely more convenient but not enough to make the cost feel worth it to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Shontel S.
Retail, 500+ employees
Less than a year
“Salesforce integration works well”
Pros
It supports integration with a lot of business tools that companies commonly use. I mostly connected Salesforce with it and that part worked well for me.
Cons
The design and color scheme is pretty basic but aside from that it was simple to use and implement.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frequently Asked Questions
Who are the typical users of TextUs?
Users commonly come from staffing, healthcare, higher education, financial services, retail, and similar sectors.
Does TextUs have a mobile app?
Yes. A mobile app is available for iOS and Android.
Does TextUs offer an API?
Yes. TextUs offers a documented REST API and webhooks.
What other apps does TextUs integrate with?
It integrates with Salesforce, Microsoft Dynamics 365, Bullhorn, JobDiva, Oracle Taleo, Workday, and Greenhouse.
What types of pricing plans does TextUs offer?
TextUs pricing starts at $299/month for a Base Subscription, which includes 6 Essential seats or 4 Plus seats. Individually, the Essential Plan costs $49/month and the Plus Plan costs $75/month, each with 1,000 message credits per seat. Larger teams can also request a customized TextUs cost estimate.
What level of support does TextUs offer?
Support is available via help center resources and ticket submission, with an online messenger for assistance.
What language does TextUs support?
TextUs software is available in English language.