Computer Software, 11-50 employees
More than a year
“great for connecting couriers but slow updates impact service”
Pros
It allows us to connect with a single software provider, giving us access to a wide range of global couriers and services that we can offer to our customers as part of our product
Cons
It's quite complicated, not necessarily because of the software itself but due to the complexities of the shipping and freight industry. It has taken us about four years to develop a product that most of our customers are satisfied with. However, recent updates have caused a 200% slowdown in API calls, which has impacted our service delivery to customers
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
6
Retail, 1-10 employees
Less than 6 months
“affordable and integrates well but lacks WooCommerce support”
Pros
EasyPost provides its services without any monthly fees and integrates effortlessly through an API with other platforms. Their pricing is also very competitive
Cons
It does not directly integrate with WooCommerce or at least not with other eCommerce platforms as far as I know. This makes their dashboard less useful since pending orders are not shown. Also I don't like that the account needs to be pre-funded, rather than having labels billed to a credit card as they are purchased.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
6
Retail, 1-10 employees
More than a year
“Great options, would like more variety”
Pros
I like the variety of postage options that EasyPost provides.
Cons
One thing I would really like to see is more postage and courier options available to choose from.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Printing, 1-10 employees
Less than 6 months
“Customizable but hard to set up”
Pros
Honestly, we have not found any major issues yet but we are struggling with basic tasks like creating a batch of USPS shipping labels from a CSV file. It is something thats typically simple in other software but we are just going around in circles here.
Cons
While it's highly customizable, I noticed that setting up even simple tasks can be incredibly difficult.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
6
Consumer Goods, 500+ employees
More than a year
“Easy configurations but lacking support”
Pros
Configuring the system is pretty simple. Plus billing and tracking shipments are also easy to manage.
Cons
Customer support is lacking and the only way to get a response is through email.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Photography, 1-10 employees
Less than 6 months
“smooth shipping process at an unbelievable price”
Pros
EasyPost has streamlined my shipping process making it smooth and hassle-free. The best thing is that I can track shipments with just one click.
Cons
No cons, it is very affordable which seems almost too good to be true.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Program Development, 500+ employees
Less than 6 months
“Flexible but could use a better interface”
Pros
I like that it offers great flexibility and integrates well with other software.
Cons
One thing I think could improve is enhancing the user interface with a more advanced graphical user interface (GUI).
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Farming, 101-500 employees
Less than 6 months
“Reliable service with multiple courier options”
Pros
The product is connected with several courier services acting as a third-party provider and overall, the delivery process is reliable and efficient.
Cons
I honestly have not found any major issues with it. It's very cheap compared to direct services and the multiple partnerships they have, help ensure timely deliveries.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Biotechnology, 101-500 employees
More than a year
“Easy integration but debugging can be difficult”
Pros
Not only is it easy to integrate but it also comes with built-in support for all major shipping carriers and solid documentation to guide us through
Cons
Debugging was sometimes challenging when we faced issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Retail, 1-10 employees
Less than a year
“creating labels is easy but the interface needs work”
Pros
I love that I can now create labels directly in EasyPost. Before I had to rely on an API with developer assistance but now I can manually create labels whenever I need to.
Cons
It would be great if the user interface was a bit more user-friendly especially when it comes to creating our own labels like ShipStation.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9