FreightExchange Reviews

“A user-friendly tool

Pros

This platform is way too easy to use and manage. I can handle all the orders, air shipping, cost tracking and claims right here. Also it was easy to set up and the support is top-notch. It's automated everything we used to do manually in the warehouse.

Cons

They charge a monthly fee but there were some additional costs we were not told about before we started working with them. There were some hidden fees.

“Good one

Pros

The software is so user friendly and easy to use. And as per me its functionality and ease of use are definitely its strong points.

Cons

I think it has everything we need to get the job done. So no complaints.

“Decent tool

Pros

It is fairly easy to use and the maintenance is not a problem too. Plus refunds are processed quickly.

Cons

Few things I have noticed is that there are varying availability and costs plus some uncertainty around pickups.

“Gets the job done

Pros

This product fits our needs much better than the alternatives. And it replaced several manual tasks where we used to rely on spreadsheets to exchange information.

Cons

Even though it was a better fit for us there were still some special shipping requirements especially considering the high-value cargo that Perth Mint ships. But the FreightExchange team handled these adjustments quickly and professionally.

“No phone contact available

Pros

What to say? I will keep it short and will say it is really easy to use.

Cons

The contact number for FreightExchange does not work. They really need to fix phone communication.

“Does the job

Pros

Getting freight quotes is fast and simple. Also I can easily find tracking and consignment details too.

Cons

There are sometimes hidden costs like manual handling fees or extra delivery charges that we don't find out about until we get the invoice.

“Highly user-friendly

Pros

Freight exchange offers a powerful and flexible API. The dev team is always available and happy to help with customizations to meet our needs. Also support is quick and efficient with handling requests.

Cons

One thing I noticed is that there are not any API solutions available for reporting and analytics.