Total 41 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

27%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

DC
Duncan C.

Marketing and Advertising, 51-100 employees

More than a year

5.0

Great visibility into behavior

Pros

One of the best parts of this tool is how much visibility it gives into customer behavior and website visitor activity. Plus it helps uncover a lot of unique insights that are really useful for understanding your audience better.

Cons

Nothing major but it can be difficult to work with when trying to connect it to social media platforms such as Meta and TikTok.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LG
Lauren G.

Marketing and Advertising, 101-500 employees

Less than a year

5.0

Customizable focused reporting features

Pros

There are a lot of features packed into it and the reporting can be customized really well to highlight the specific parts of the data you want to focus on.

Cons

At times when an issue comes up, it is not very clear or helpful in showing exactly where the problem is coming from.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

WMB
Wesley M. B.

Non-Profit Organization Management, 11-50 employees

More than a year

4.0

Campaign funnel bigquery connection

Pros

Analytics 360 is what we depend on to understand which campaigns actually drive engagement across our donation pages and educational content. Looking at our documentation, the custom funnels and the ability to connect everything back to BigQuery make it far more capable than standard GA on its own.

Cons

Getting everything configured takes a fair amount of time and the tagging has to be done correctly from the start. Smaller nonprofits could have a hard time using the full suite effectively without technical support.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

MEP
Maria Eleonora P.

Entertainment, 1-10 employees

More than a year

5.0

simple dashboard for creators

Pros

Google Analytics is quite user friendly especially for creators and bloggers. The dashboard is also simple to navigate and makes it easy to keep track of performance.

Cons

It would be even better if it connected more seamlessly with Search Console and AdSense, since right now they feel like three separate products instead of one connected experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA
Alesandra A.

Information Technology and Services, 11-50 employees

More than a year

4.0

Responsive support :)

Pros

One thing that really stands out is how responsive the customer support team is whenever help is needed. Integrating it with other tools has also been very easy too and the software performs really well especially when it comes to analyzing data effectively.

Cons

Honestly I dont have any complaints about it. The product fits its purpose very well and the customization options are extensive especially for premium subscribers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

AC
Atalay C.

Marketing and Advertising, 101-500 employees

More than a year

4.0

tracking is easy

Pros

Having detailed visibility into website traffic and sales makes it much easier to build data driven media plans especially since it shows clearly which paid and organic channels are driving results.

Cons

The numbers line up quite well with Google's own ad platforms but attribution makes the results from other advertising platforms inconsistent and they rarely match.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NR
Nuria R.

Telecommunications, 51-100 employees

Less than a year

4.0

Daily routine without thinking

Pros

Nearly every metric I need is there to understand how visitors act on my site from traffic and clicks to bounce rate and it has become part of my daily routine without me even thinking about it.

Cons

Since the switch to GA4, I get confused pretty quickly. As the menu layout changed, reports are harder to find and I usually end up using only the basic features while ignoring the rest.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

SB
Stephan B.

Sporting Goods, 11-50 employees

More than a year

5.0

follows clear customer journey

Pros

The attribution paths connection with Google Ads is the standout part for me because it lets you clearly follow a customer's journey from the first touchpoint through conversion.

Cons

Setting everything up properly can be a bit complicated. Many features are hidden behind multiple sub menus and tabs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MC
maza c.

Consumer Services, 1-10 employees

Less than 6 months

5.0

Detailed insights custom dashboards

Pros

advanced reporting tools are one of the best parts of Google Analytics and they give me really detailed insights into my website traffic. Also the dashboards can be customized a lot which makes it even more useful. I genuinely enjoy using this product.

Cons

It can feel pretty overwhelming because the setup process and learning curve are quite steep when you are new. Some features also require a bit of technical knowledge to use properly. On top of that the pricing feels expensive for a small business.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

IRA
Imogen R. A.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Clear summary bigquery power

Pros

Google Analytics 360 gives us a clear summary of campaign performance, user behavior and other key metrics. Its integration with BigQuery is especially powerful and makes deep analysis much more valuable.

Cons

The pricing is quite high, so it is important to be sure the upgrade is really the right move before investing in it to get the most value.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MD
Michelle D.

Retail, 1-10 employees

More than a year

5.0

Tracks many traffic parts!!

Pros

One thing that really works well is how it tracks so many different parts of my website traffic. The reporting is very detailed too and I can dig as deep as I need to when reviewing data. Getting started was also pretty easy, with plenty of setup options available.

Cons

At this point I really do not have any complaints about the software. It handles everything I need it to do and there are still additional features included that I have not even explored yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF
Jonah F.

Writing and Editing, 1-10 employees

Less than a year

5.0

Strong funnel attribution value

Pros

It delivers strong value when it comes to detailed user behavior reporting, funnel visualization and cross-device attribution.

Cons

Setting it up can feel overwhelming and the confusing menu structure often leads to goals being misconfigured.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SH
Suhail H.

Apparel & Fashion, 500+ employees

More than a year

5.0

Flexible checkout behavior reporting

Pros

this tool gives us detailed visibility into how customers interact with our online store and marketing campaigns. Plus the reporting is flexible enough to be tailored to exactly what we need to measure, whether that's product page visits or customer behavior during checkout.

Cons

One thing I noticed is that setting up goals and more advanced tracking can get very technical without the right support. If anything is set up wrong, it can end up messing up the data.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

IN
Inamari N.

Information Technology and Services, 11-50 employees

More than a year

5.0

Easy custom report building

Pros

Building custom reports is very easy and it makes it simple to pull exactly the data you need.

Cons

The export options are pretty limited and you do need some basic knowledge to fully understand the reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TS
Tenai S.

Internet, 1-10 employees

Less than a year

4.0

Practical wordpress site monitoring

Pros

Google Analytics is really useful for monitoring a website in a practical way. Connecting it with WordPress is pretty easy too and it pulls in valuable data such as page views and how long visitors stay on each page.

Cons

At the same time I am still having some trouble with it. Navigating and working with the platform feels complicated even after watching YouTube tutorials and finding historical reporting data can be frustrating too.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

MS
Mara S.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Must have optimization tool

Pros

Packed with useful insights, this is a must have tool for any PPC manager looking to take optimisation to the next level.

Cons

Not every advertiser can access it by default because the cost is quite high compared with free Google Ads and other more competitively priced optimization tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LG
Lyndsey G.

Education Management, 1-10 employees

More than a year

5.0

Monitor every piece easily

Pros

Google Analytics lets me monitor just about every piece of website data I need. Plus it makes analyzing each post much more manageable and gives a clear view of performance.

Cons

The part I like least is the pricing and the platform can be difficult to fully understand when you are trying to use all the tools available. As it definitely involves some trial and error to figure things out.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

IK
Ivan K.

Telecommunications, 11-50 employees

Less than a year

5.0

Quick dashboard wordpress connection

Pros

Getting used to the main dashboard takes very little time and using it feels quite easy too. Also it connects easily with websites built on WordPress which makes setup much more convenient.

Cons

They do not give you access to all the available information unless you have a paid license. I also have not seen a way to use multiple users under the same account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LD
Laura D.

Marketing and Advertising, 11-50 employees

More than a year

4.0

Tracks entire site engagement

Pros

Google Analytics does an excellent job of tracking website traffic, acquisition and engagement across the entire site, not just the homepage. Plus it gives useful visibility into how visitors interact with every linked page on your website.

Cons

Some of the reporting terminology in it can be hard to understand especially when it is not immediately clear what certain terms mean or exactly what they are measuring. Though the certification and course materials help to a degree but it still takes extra research to figure out which metrics are the most relevant for your needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

CZ
Collett Z.

Consumer Services, 1-10 employees

Less than a year

5.0

A pleasure to use from day one

Pros

From day one Google Analytics 360 has been a pleasure to use. Everything about it works well for me and I honestly don't have any complaints. As it is user friendly, simple to navigate and the data it provides has been consistently accurate.

Cons

After using it for the past 90 days, I still have not come across anything negative to mention. So at this point I genuinely cannot say there's been a single issue with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10