Total 41 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

27%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

PS

Patrick S.

Consumer Goods, 1-10 employees

More than a year

4.0
March 2026

Free multi-site analytics convenience

Pros

Having one platform to manage analytics for multiple websites is really convenient. The integration process is simple too and the way it lets you drill down into the data works well for understanding where website traffic is coming from. Plus it being free makes it even more appealing.

Cons

One concern I had was with the WordPress plug-in. It didn't feel very secure to me and after dealing with multiple hacks, I ended up removing it from my sites. I still need to look into that issue further.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ZP

Zach P.

Education Management, 500+ employees

More than a year

5.0
February 2026

Deeper customer behavior insights

Pros

Google Analytics 360 has given our team much richer data insights and a more efficient way to collect information which has been really useful in shaping our overall marketing strategy. The advanced website tracking lets us dig much deeper into customer behavior and better understand how people are interacting with our site. It is easily one of the most valuable tools we use for analyzing customer data. The platform is also fairly easy to work with at a basic level, though it can become much more involved when you start building advanced reports and dashboards.

Cons

While the interface is well designed overall, things can start to feel a bit confusing and complicated when setting up advanced features that need customization for your organization's specific needs. In those cases, extra training or outside support is often necessary. Plus the learning curve can definitely get longer depending on how complex your analytics setup and reporting requirements are.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB

Tracie B.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
February 2026

simple report navigation

Pros

One thing that really works well with Google Analytics is how it offers multiple report types for specific metrics like demographics, page views and more, all organized in a way that's simple to move through inside the app.

Cons

Getting started with it was challenging because setup, understanding the platform and implementing it properly took a lot of tutorials and self teaching.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

ML

Maggie L.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2026

smooth google product integration

Pros

Powerful analysis tools, customizable dashboards and tight integration with other Google products make it simple to work through large datasets and uncover meaningful insights.

Cons

It can feel very complex which may be hard for smaller credit union teams that don't have dedicated analytics staff or technical support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Defense & Space, 11-50 employees

Free Trial

5.0
January 2026

Faster more customizable data

Pros

Upgrading to this version gave us a higher data limit and much deeper audience tracking. Plus the dashboards and reports are more customizable and the data comes through faster and in a much better way for analysis.

Cons

Pricing is the biggest downside. For enterprise use especially in larger organizations, the cost jumps quite a bit, so we had to seriously weigh whether it was worth it. In the end we felt we needed it since our competitors are already using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RA

Roger A.

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2026

Handles large traffic easily

Pros

One thing that really stood out was how detailed the data is, along with how well it handles large volumes of traffic without any trouble. The connection with other Google tools is especially powerful and makes decision making much more informed and practical.

Cons

It takes some effort because the learning curve is steep and it can feel confusing at first. The interface is not always very user friendly either, so finding certain reports can sometimes take longer than expected.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

CB

Calixte B.

Computer Software, 1-10 employees

More than a year

4.0
December 2025

Effortless free website addition

Pros

This is a very user friendly tool and the fact that it is free makes it even better. Adding it to a website doesn't take much effort and plenty of platforms and services already support it out of the box.

Cons

One downside is that it is often blocked by browsers or privacy extensions. Also a custom-built tracking solution usually goes unnoticed and is less likely to be detected by blockers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

DV

David V.

Information Technology and Services, 11-50 employees

More than a year

5.0
November 2025

Still actionable despite restrictions

Pros

Even with tighter data restrictions limiting how much information comes through, Google Analytics still provides actionable insights. It continues to be an essential tool for marketing analysis and lead attribution.

Cons

The interface can be a bit confusing and I often have to look up how to find the specific data I need.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Legal Services, 51-100 employees

More than a year

4.0
November 2025

One place tracks everything!

Pros

It gives you one place to track everything happening on your website. Setting up an account is quick and you can start seeing interaction and conversion data without much delay.

Cons

This software is not very user friendly. You almost have to take an entire course to use it effectively, otherwise it's really hard to understand what you're looking at.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

R

Ryan

Real Estate, 51-100 employees

More than a year

3.0
October 2025

Better options available

Pros

Google Analytics is uesr friendly enough to navigate and pull the data you need. Also learning it doesn't take long and there is still room for configuration and customization when needed.

Cons

Honestly Universal Analytics was much better. GA4 hasn't been very good since the beta days. Reports that were simple to pull in UA now need custom report setups in GA4. On top of that a lot of GA4 data is sampled, so you have to request unsampled data or move everything into BigQuery which feels like a cash grab.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

JK

James K.

Marketing and Advertising, 51-100 employees

More than a year

5.0
September 2025

Very capable analytics platform

Pros

It is a very capable analytics platform for tracking our site's performance and analyzing the traffic coming in.

Cons

There are not any major limitations or real issues with it, aside from the expected delay in data updating and the usual learning curve around usability.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Leisure, Travel & Tourism, 1-10 employees

Less than a year

4.0
September 2025

provide detailed search insights

Pros

Compared with other tools out there right now, it provides much more detailed information about Google search activity and overall online user behavior.

Cons

At this point it has become pretty complicated and difficult to fully understand what's happening especially since there are data gaps when users opt out of cookie tracking and choose not to share their information.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

SP

Steve P.

Commercial Real Estate, 11-50 employees

More than a year

5.0
September 2025

Essential marketing visibility tool

Pros

it has become my go to tool for measuring website performance and tracking how well our web campaigns are doing. Overall it is an essential part of our marketing efforts and gives us the visibility we need to understand results.

Cons

It comes with a huge range of features which can feel overwhelming at first and there is definitely a steep learning curve. So to really make the most of the data and insights, you often need someone with real expertise.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

BF

Barry F.

Internet, 1-10 employees

Less than a year

3.0
August 2025

powerful insights but expensive

Pros

When it comes to tracking customer behavior at scale, the level of depth and customization is hard to beat especially if that kind of detailed analysis really matters to you. The integrations with Google Ads, BigQuery and other essential industry tools are on a different level compared to most alternatives. Plus it gives you a very detailed view of how people interact with your website, what parts of your SEO are actually bringing them in and how the overall picture comes together through all those small behavioral data points.

Cons

That said the cost is high and it's clearly built more for enterprise teams than for individuals or small businesses. The learning curve is also incredibly steep. It may seem at first like you can just jump in and instantly access every insight you need but getting real value out of it takes a lot of effort. Once you finally understand how to use it properly, it's excellent but getting to that point can be both expensive and draining.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

9

GT

Gabrielle T.

Consumer Services, 1-10 employees

More than a year

5.0
August 2025

gives deep look into traffic

Pros

Google Analytics 360 comes with a wide range of features and detailed reports that give you a deep look into your website traffic and audience, while also delivering the analytics needed to manage and optimize your site more effectively.

Cons

I'd still like to see more customization options and personal settings so the reports and dashboard can be tailored better to specific needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0
August 2025

Reporting excels with traffic

Pros

Reporting is the best and it becomes even more valuable on high-traffic websites where Google Analytics tends to perform better.

Cons

The UX, interface and dashboard are not very user friendly. As it is hard to understand, making selections takes effort and it is not very time-efficient.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

KT

Keith T.

Hospitality, 1-10 employees

Less than 6 months

3.0
July 2025

free but hard to keep up

Pros

There is not a lot to praise here beyond the fact that it's free to use. That said some of the data it provides did encourage us to make efforts to improve our website.

Cons

Properly managing and navigating the system takes a significant amount of time. Google also seems to keep changing the requirements and as a small business, it's been difficult for us to stay on top of it.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

7

Functionality

7

IL

Isaac L.

Consumer Goods, 11-50 employees

More than a year

5.0
July 2025

Industry standard for everyone

Pros

This tool gives us incredibly valuable insights into both our Shopify store and our mobile app. Overall it is such an industry standard tool that I honestly cannot think of any business that isn't using it.

Cons

The interface looks deceptively simple for such a large and complex platform. Because of that, the learning curve can be pretty steep.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MH

Miles H.

Business Supplies and Equipment, 51-100 employees

More than a year

5.0
July 2025

Dependable and handles sampling

Pros

One thing that keeps me using it is how dependable it is. It also does a great job with high-level website metrics and works well alongside our ad tools. The app handles sampling much better than the clunky browser experience.

Cons

Where it falls short is understanding how people actually behave inside the product. To get a clear picture of that, you really need to pair it with something more event-driven.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SH

Simon H.

Retail, 500+ employees

More than a year

5.0
July 2025

Useful visitor metadata shapes strategy

Pros

A quick check in Google Analytics gives us useful visitor metadata that helps shape our campaign strategy. We rely on the data it provides quite a bit and it often points us in the direction of what to do next.

Cons

In the beginning it used to feel pretty difficult. After using it for years though it became much more manageable and now the only real challenge I can think of is that initial learning curve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

DC

Duncan C.

Marketing and Advertising, 51-100 employees

More than a year

5.0
July 2025

Great visibility into behavior

Pros

One of the best parts of this tool is how much visibility it gives into customer behavior and website visitor activity. Plus it helps uncover a lot of unique insights that are really useful for understanding your audience better.

Cons

Nothing major but it can be difficult to work with when trying to connect it to social media platforms such as Meta and TikTok.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LG

Lauren G.

Marketing and Advertising, 101-500 employees

Less than a year

5.0
June 2025

Customizable focused reporting features

Pros

There are a lot of features packed into it and the reporting can be customized really well to highlight the specific parts of the data you want to focus on.

Cons

At times when an issue comes up, it is not very clear or helpful in showing exactly where the problem is coming from.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

WMB

Wesley M. B.

Non-Profit Organization Management, 11-50 employees

More than a year

4.0
June 2025

Campaign funnel bigquery connection

Pros

Analytics 360 is what we depend on to understand which campaigns actually drive engagement across our donation pages and educational content. Looking at our documentation, the custom funnels and the ability to connect everything back to BigQuery make it far more capable than standard GA on its own.

Cons

Getting everything configured takes a fair amount of time and the tagging has to be done correctly from the start. Smaller nonprofits could have a hard time using the full suite effectively without technical support.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

MEP

Maria Eleonora P.

Entertainment, 1-10 employees

More than a year

5.0
June 2025

simple dashboard for creators

Pros

Google Analytics is quite user friendly especially for creators and bloggers. The dashboard is also simple to navigate and makes it easy to keep track of performance.

Cons

It would be even better if it connected more seamlessly with Search Console and AdSense, since right now they feel like three separate products instead of one connected experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

Alesandra A.

Information Technology and Services, 11-50 employees

More than a year

4.0
June 2025

Responsive support :)

Pros

One thing that really stands out is how responsive the customer support team is whenever help is needed. Integrating it with other tools has also been very easy too and the software performs really well especially when it comes to analyzing data effectively.

Cons

Honestly I dont have any complaints about it. The product fits its purpose very well and the customization options are extensive especially for premium subscribers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

AC

Atalay C.

Marketing and Advertising, 101-500 employees

More than a year

4.0
June 2025

tracking is easy

Pros

Having detailed visibility into website traffic and sales makes it much easier to build data driven media plans especially since it shows clearly which paid and organic channels are driving results.

Cons

The numbers line up quite well with Google's own ad platforms but attribution makes the results from other advertising platforms inconsistent and they rarely match.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

NR

Nuria R.

Telecommunications, 51-100 employees

Less than a year

4.0
May 2025

Daily routine without thinking

Pros

Nearly every metric I need is there to understand how visitors act on my site from traffic and clicks to bounce rate and it has become part of my daily routine without me even thinking about it.

Cons

Since the switch to GA4, I get confused pretty quickly. As the menu layout changed, reports are harder to find and I usually end up using only the basic features while ignoring the rest.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

SB

Stephan B.

Sporting Goods, 11-50 employees

More than a year

5.0
May 2025

follows clear customer journey

Pros

The attribution paths connection with Google Ads is the standout part for me because it lets you clearly follow a customer's journey from the first touchpoint through conversion.

Cons

Setting everything up properly can be a bit complicated. Many features are hidden behind multiple sub menus and tabs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

MC

maza c.

Consumer Services, 1-10 employees

Less than 6 months

5.0
May 2025

Detailed insights custom dashboards

Pros

advanced reporting tools are one of the best parts of Google Analytics and they give me really detailed insights into my website traffic. Also the dashboards can be customized a lot which makes it even more useful. I genuinely enjoy using this product.

Cons

It can feel pretty overwhelming because the setup process and learning curve are quite steep when you are new. Some features also require a bit of technical knowledge to use properly. On top of that the pricing feels expensive for a small business.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

IRA

Imogen R. A.

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2025

Clear summary bigquery power

Pros

Google Analytics 360 gives us a clear summary of campaign performance, user behavior and other key metrics. Its integration with BigQuery is especially powerful and makes deep analysis much more valuable.

Cons

The pricing is quite high, so it is important to be sure the upgrade is really the right move before investing in it to get the most value.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MD

Michelle D.

Retail, 1-10 employees

More than a year

5.0
May 2025

Tracks many traffic parts!!

Pros

One thing that really works well is how it tracks so many different parts of my website traffic. The reporting is very detailed too and I can dig as deep as I need to when reviewing data. Getting started was also pretty easy, with plenty of setup options available.

Cons

At this point I really do not have any complaints about the software. It handles everything I need it to do and there are still additional features included that I have not even explored yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF

Jonah F.

Writing and Editing, 1-10 employees

Less than a year

5.0
May 2025

Strong funnel attribution value

Pros

It delivers strong value when it comes to detailed user behavior reporting, funnel visualization and cross-device attribution.

Cons

Setting it up can feel overwhelming and the confusing menu structure often leads to goals being misconfigured.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SH

Suhail H.

Apparel & Fashion, 500+ employees

More than a year

5.0
May 2025

Flexible checkout behavior reporting

Pros

this tool gives us detailed visibility into how customers interact with our online store and marketing campaigns. Plus the reporting is flexible enough to be tailored to exactly what we need to measure, whether that's product page visits or customer behavior during checkout.

Cons

One thing I noticed is that setting up goals and more advanced tracking can get very technical without the right support. If anything is set up wrong, it can end up messing up the data.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

IN

Inamari N.

Information Technology and Services, 11-50 employees

More than a year

5.0
April 2025

Easy custom report building

Pros

Building custom reports is very easy and it makes it simple to pull exactly the data you need.

Cons

The export options are pretty limited and you do need some basic knowledge to fully understand the reports.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TS

Tenai S.

Internet, 1-10 employees

Less than a year

4.0
April 2025

Practical wordpress site monitoring

Pros

Google Analytics is really useful for monitoring a website in a practical way. Connecting it with WordPress is pretty easy too and it pulls in valuable data such as page views and how long visitors stay on each page.

Cons

At the same time I am still having some trouble with it. Navigating and working with the platform feels complicated even after watching YouTube tutorials and finding historical reporting data can be frustrating too.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

MS

Mara S.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
April 2025

Must have optimization tool

Pros

Packed with useful insights, this is a must have tool for any PPC manager looking to take optimisation to the next level.

Cons

Not every advertiser can access it by default because the cost is quite high compared with free Google Ads and other more competitively priced optimization tools.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LG

Lyndsey G.

Education Management, 1-10 employees

More than a year

5.0
April 2025

Monitor every piece easily

Pros

Google Analytics lets me monitor just about every piece of website data I need. Plus it makes analyzing each post much more manageable and gives a clear view of performance.

Cons

The part I like least is the pricing and the platform can be difficult to fully understand when you are trying to use all the tools available. As it definitely involves some trial and error to figure things out.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

IK

Ivan K.

Telecommunications, 11-50 employees

Less than a year

5.0
April 2025

Quick dashboard wordpress connection

Pros

Getting used to the main dashboard takes very little time and using it feels quite easy too. Also it connects easily with websites built on WordPress which makes setup much more convenient.

Cons

They do not give you access to all the available information unless you have a paid license. I also have not seen a way to use multiple users under the same account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LD

Laura D.

Marketing and Advertising, 11-50 employees

More than a year

4.0
April 2025

Tracks entire site engagement

Pros

Google Analytics does an excellent job of tracking website traffic, acquisition and engagement across the entire site, not just the homepage. Plus it gives useful visibility into how visitors interact with every linked page on your website.

Cons

Some of the reporting terminology in it can be hard to understand especially when it is not immediately clear what certain terms mean or exactly what they are measuring. Though the certification and course materials help to a degree but it still takes extra research to figure out which metrics are the most relevant for your needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

CZ

Collett Z.

Consumer Services, 1-10 employees

Less than a year

5.0
April 2025

A pleasure to use from day one

Pros

From day one Google Analytics 360 has been a pleasure to use. Everything about it works well for me and I honestly don't have any complaints. As it is user friendly, simple to navigate and the data it provides has been consistently accurate.

Cons

After using it for the past 90 days, I still have not come across anything negative to mention. So at this point I genuinely cannot say there's been a single issue with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

MICHAEL A.

Education Management, 1-10 employees

More than a year

5.0
April 2025

Organizes data impressively well

Pros

It does a really good job of organizing data into different formats and that's something I find especially impressive.

Cons

Honestly I am satisfied with everything about it, from the features it offers to the overall value it brings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10