Patrick S.
Consumer Goods, 1-10 employees
More than a year
“Free multi-site analytics convenience
Pros
Having one platform to manage analytics for multiple websites is really convenient. The integration process is simple too and the way it lets you drill down into the data works well for understanding where website traffic is coming from. Plus it being free makes it even more appealing.
Cons
One concern I had was with the WordPress plug-in. It didn't feel very secure to me and after dealing with multiple hacks, I ended up removing it from my sites. I still need to look into that issue further.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Zach P.
Education Management, 500+ employees
More than a year
“Deeper customer behavior insights
Pros
Google Analytics 360 has given our team much richer data insights and a more efficient way to collect information which has been really useful in shaping our overall marketing strategy. The advanced website tracking lets us dig much deeper into customer behavior and better understand how people are interacting with our site. It is easily one of the most valuable tools we use for analyzing customer data. The platform is also fairly easy to work with at a basic level, though it can become much more involved when you start building advanced reports and dashboards.
Cons
While the interface is well designed overall, things can start to feel a bit confusing and complicated when setting up advanced features that need customization for your organization's specific needs. In those cases, extra training or outside support is often necessary. Plus the learning curve can definitely get longer depending on how complex your analytics setup and reporting requirements are.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracie B.
Non-Profit Organization Management, 1-10 employees
More than a year
“simple report navigation
Pros
One thing that really works well with Google Analytics is how it offers multiple report types for specific metrics like demographics, page views and more, all organized in a way that's simple to move through inside the app.
Cons
Getting started with it was challenging because setup, understanding the platform and implementing it properly took a lot of tutorials and self teaching.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Maggie L.
Marketing and Advertising, 1-10 employees
Less than a year
“smooth google product integration
Pros
Powerful analysis tools, customizable dashboards and tight integration with other Google products make it simple to work through large datasets and uncover meaningful insights.
Cons
It can feel very complex which may be hard for smaller credit union teams that don't have dedicated analytics staff or technical support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Defense & Space, 11-50 employees
Free Trial
“Faster more customizable data
Pros
Upgrading to this version gave us a higher data limit and much deeper audience tracking. Plus the dashboards and reports are more customizable and the data comes through faster and in a much better way for analysis.
Cons
Pricing is the biggest downside. For enterprise use especially in larger organizations, the cost jumps quite a bit, so we had to seriously weigh whether it was worth it. In the end we felt we needed it since our competitors are already using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roger A.
Marketing and Advertising, 1-10 employees
Less than a year
“Handles large traffic easily
Pros
One thing that really stood out was how detailed the data is, along with how well it handles large volumes of traffic without any trouble. The connection with other Google tools is especially powerful and makes decision making much more informed and practical.
Cons
It takes some effort because the learning curve is steep and it can feel confusing at first. The interface is not always very user friendly either, so finding certain reports can sometimes take longer than expected.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Calixte B.
Computer Software, 1-10 employees
More than a year
“Effortless free website addition
Pros
This is a very user friendly tool and the fact that it is free makes it even better. Adding it to a website doesn't take much effort and plenty of platforms and services already support it out of the box.
Cons
One downside is that it is often blocked by browsers or privacy extensions. Also a custom-built tracking solution usually goes unnoticed and is less likely to be detected by blockers.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
David V.
Information Technology and Services, 11-50 employees
More than a year
“Still actionable despite restrictions
Pros
Even with tighter data restrictions limiting how much information comes through, Google Analytics still provides actionable insights. It continues to be an essential tool for marketing analysis and lead attribution.
Cons
The interface can be a bit confusing and I often have to look up how to find the specific data I need.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Legal Services, 51-100 employees
More than a year
“One place tracks everything!
Pros
It gives you one place to track everything happening on your website. Setting up an account is quick and you can start seeing interaction and conversion data without much delay.
Cons
This software is not very user friendly. You almost have to take an entire course to use it effectively, otherwise it's really hard to understand what you're looking at.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
9
Ryan
Real Estate, 51-100 employees
More than a year
“Better options available
Pros
Google Analytics is uesr friendly enough to navigate and pull the data you need. Also learning it doesn't take long and there is still room for configuration and customization when needed.
Cons
Honestly Universal Analytics was much better. GA4 hasn't been very good since the beta days. Reports that were simple to pull in UA now need custom report setups in GA4. On top of that a lot of GA4 data is sampled, so you have to request unsampled data or move everything into BigQuery which feels like a cash grab.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
5
James K.
Marketing and Advertising, 51-100 employees
More than a year
“Very capable analytics platform
Pros
It is a very capable analytics platform for tracking our site's performance and analyzing the traffic coming in.
Cons
There are not any major limitations or real issues with it, aside from the expected delay in data updating and the usual learning curve around usability.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Leisure, Travel & Tourism, 1-10 employees
Less than a year
“provide detailed search insights
Pros
Compared with other tools out there right now, it provides much more detailed information about Google search activity and overall online user behavior.
Cons
At this point it has become pretty complicated and difficult to fully understand what's happening especially since there are data gaps when users opt out of cookie tracking and choose not to share their information.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Steve P.
Commercial Real Estate, 11-50 employees
More than a year
“Essential marketing visibility tool
Pros
it has become my go to tool for measuring website performance and tracking how well our web campaigns are doing. Overall it is an essential part of our marketing efforts and gives us the visibility we need to understand results.
Cons
It comes with a huge range of features which can feel overwhelming at first and there is definitely a steep learning curve. So to really make the most of the data and insights, you often need someone with real expertise.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Barry F.
Internet, 1-10 employees
Less than a year
“powerful insights but expensive
Pros
When it comes to tracking customer behavior at scale, the level of depth and customization is hard to beat especially if that kind of detailed analysis really matters to you. The integrations with Google Ads, BigQuery and other essential industry tools are on a different level compared to most alternatives. Plus it gives you a very detailed view of how people interact with your website, what parts of your SEO are actually bringing them in and how the overall picture comes together through all those small behavioral data points.
Cons
That said the cost is high and it's clearly built more for enterprise teams than for individuals or small businesses. The learning curve is also incredibly steep. It may seem at first like you can just jump in and instantly access every insight you need but getting real value out of it takes a lot of effort. Once you finally understand how to use it properly, it's excellent but getting to that point can be both expensive and draining.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
9
Gabrielle T.
Consumer Services, 1-10 employees
More than a year
“gives deep look into traffic
Pros
Google Analytics 360 comes with a wide range of features and detailed reports that give you a deep look into your website traffic and audience, while also delivering the analytics needed to manage and optimize your site more effectively.
Cons
I'd still like to see more customization options and personal settings so the reports and dashboard can be tailored better to specific needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Marketing and Advertising, 1-10 employees
More than a year
“Reporting excels with traffic
Pros
Reporting is the best and it becomes even more valuable on high-traffic websites where Google Analytics tends to perform better.
Cons
The UX, interface and dashboard are not very user friendly. As it is hard to understand, making selections takes effort and it is not very time-efficient.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
9
Keith T.
Hospitality, 1-10 employees
Less than 6 months
“free but hard to keep up
Pros
There is not a lot to praise here beyond the fact that it's free to use. That said some of the data it provides did encourage us to make efforts to improve our website.
Cons
Properly managing and navigating the system takes a significant amount of time. Google also seems to keep changing the requirements and as a small business, it's been difficult for us to stay on top of it.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
7
Functionality
7
Isaac L.
Consumer Goods, 11-50 employees
More than a year
“Industry standard for everyone
Pros
This tool gives us incredibly valuable insights into both our Shopify store and our mobile app. Overall it is such an industry standard tool that I honestly cannot think of any business that isn't using it.
Cons
The interface looks deceptively simple for such a large and complex platform. Because of that, the learning curve can be pretty steep.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Miles H.
Business Supplies and Equipment, 51-100 employees
More than a year
“Dependable and handles sampling
Pros
One thing that keeps me using it is how dependable it is. It also does a great job with high-level website metrics and works well alongside our ad tools. The app handles sampling much better than the clunky browser experience.
Cons
Where it falls short is understanding how people actually behave inside the product. To get a clear picture of that, you really need to pair it with something more event-driven.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Simon H.
Retail, 500+ employees
More than a year
“Useful visitor metadata shapes strategy
Pros
A quick check in Google Analytics gives us useful visitor metadata that helps shape our campaign strategy. We rely on the data it provides quite a bit and it often points us in the direction of what to do next.
Cons
In the beginning it used to feel pretty difficult. After using it for years though it became much more manageable and now the only real challenge I can think of is that initial learning curve.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Duncan C.
Marketing and Advertising, 51-100 employees
More than a year
“Great visibility into behavior
Pros
One of the best parts of this tool is how much visibility it gives into customer behavior and website visitor activity. Plus it helps uncover a lot of unique insights that are really useful for understanding your audience better.
Cons
Nothing major but it can be difficult to work with when trying to connect it to social media platforms such as Meta and TikTok.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lauren G.
Marketing and Advertising, 101-500 employees
Less than a year
“Customizable focused reporting features
Pros
There are a lot of features packed into it and the reporting can be customized really well to highlight the specific parts of the data you want to focus on.
Cons
At times when an issue comes up, it is not very clear or helpful in showing exactly where the problem is coming from.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Wesley M. B.
Non-Profit Organization Management, 11-50 employees
More than a year
“Campaign funnel bigquery connection
Pros
Analytics 360 is what we depend on to understand which campaigns actually drive engagement across our donation pages and educational content. Looking at our documentation, the custom funnels and the ability to connect everything back to BigQuery make it far more capable than standard GA on its own.
Cons
Getting everything configured takes a fair amount of time and the tagging has to be done correctly from the start. Smaller nonprofits could have a hard time using the full suite effectively without technical support.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
9
Maria Eleonora P.
Entertainment, 1-10 employees
More than a year
“simple dashboard for creators
Pros
Google Analytics is quite user friendly especially for creators and bloggers. The dashboard is also simple to navigate and makes it easy to keep track of performance.
Cons
It would be even better if it connected more seamlessly with Search Console and AdSense, since right now they feel like three separate products instead of one connected experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alesandra A.
Information Technology and Services, 11-50 employees
More than a year
“Responsive support :)
Pros
One thing that really stands out is how responsive the customer support team is whenever help is needed. Integrating it with other tools has also been very easy too and the software performs really well especially when it comes to analyzing data effectively.
Cons
Honestly I dont have any complaints about it. The product fits its purpose very well and the customization options are extensive especially for premium subscribers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Atalay C.
Marketing and Advertising, 101-500 employees
More than a year
“tracking is easy
Pros
Having detailed visibility into website traffic and sales makes it much easier to build data driven media plans especially since it shows clearly which paid and organic channels are driving results.
Cons
The numbers line up quite well with Google's own ad platforms but attribution makes the results from other advertising platforms inconsistent and they rarely match.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Nuria R.
Telecommunications, 51-100 employees
Less than a year
“Daily routine without thinking
Pros
Nearly every metric I need is there to understand how visitors act on my site from traffic and clicks to bounce rate and it has become part of my daily routine without me even thinking about it.
Cons
Since the switch to GA4, I get confused pretty quickly. As the menu layout changed, reports are harder to find and I usually end up using only the basic features while ignoring the rest.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Stephan B.
Sporting Goods, 11-50 employees
More than a year
“follows clear customer journey
Pros
The attribution paths connection with Google Ads is the standout part for me because it lets you clearly follow a customer's journey from the first touchpoint through conversion.
Cons
Setting everything up properly can be a bit complicated. Many features are hidden behind multiple sub menus and tabs.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
maza c.
Consumer Services, 1-10 employees
Less than 6 months
“Detailed insights custom dashboards
Pros
advanced reporting tools are one of the best parts of Google Analytics and they give me really detailed insights into my website traffic. Also the dashboards can be customized a lot which makes it even more useful. I genuinely enjoy using this product.
Cons
It can feel pretty overwhelming because the setup process and learning curve are quite steep when you are new. Some features also require a bit of technical knowledge to use properly. On top of that the pricing feels expensive for a small business.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Imogen R. A.
Marketing and Advertising, 1-10 employees
More than a year
“Clear summary bigquery power
Pros
Google Analytics 360 gives us a clear summary of campaign performance, user behavior and other key metrics. Its integration with BigQuery is especially powerful and makes deep analysis much more valuable.
Cons
The pricing is quite high, so it is important to be sure the upgrade is really the right move before investing in it to get the most value.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Michelle D.
Retail, 1-10 employees
More than a year
“Tracks many traffic parts!!
Pros
One thing that really works well is how it tracks so many different parts of my website traffic. The reporting is very detailed too and I can dig as deep as I need to when reviewing data. Getting started was also pretty easy, with plenty of setup options available.
Cons
At this point I really do not have any complaints about the software. It handles everything I need it to do and there are still additional features included that I have not even explored yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonah F.
Writing and Editing, 1-10 employees
Less than a year
“Strong funnel attribution value
Pros
It delivers strong value when it comes to detailed user behavior reporting, funnel visualization and cross-device attribution.
Cons
Setting it up can feel overwhelming and the confusing menu structure often leads to goals being misconfigured.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Suhail H.
Apparel & Fashion, 500+ employees
More than a year
“Flexible checkout behavior reporting
Pros
this tool gives us detailed visibility into how customers interact with our online store and marketing campaigns. Plus the reporting is flexible enough to be tailored to exactly what we need to measure, whether that's product page visits or customer behavior during checkout.
Cons
One thing I noticed is that setting up goals and more advanced tracking can get very technical without the right support. If anything is set up wrong, it can end up messing up the data.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Inamari N.
Information Technology and Services, 11-50 employees
More than a year
“Easy custom report building
Pros
Building custom reports is very easy and it makes it simple to pull exactly the data you need.
Cons
The export options are pretty limited and you do need some basic knowledge to fully understand the reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tenai S.
Internet, 1-10 employees
Less than a year
“Practical wordpress site monitoring
Pros
Google Analytics is really useful for monitoring a website in a practical way. Connecting it with WordPress is pretty easy too and it pulls in valuable data such as page views and how long visitors stay on each page.
Cons
At the same time I am still having some trouble with it. Navigating and working with the platform feels complicated even after watching YouTube tutorials and finding historical reporting data can be frustrating too.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Mara S.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Must have optimization tool
Pros
Packed with useful insights, this is a must have tool for any PPC manager looking to take optimisation to the next level.
Cons
Not every advertiser can access it by default because the cost is quite high compared with free Google Ads and other more competitively priced optimization tools.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lyndsey G.
Education Management, 1-10 employees
More than a year
“Monitor every piece easily
Pros
Google Analytics lets me monitor just about every piece of website data I need. Plus it makes analyzing each post much more manageable and gives a clear view of performance.
Cons
The part I like least is the pricing and the platform can be difficult to fully understand when you are trying to use all the tools available. As it definitely involves some trial and error to figure things out.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Ivan K.
Telecommunications, 11-50 employees
Less than a year
“Quick dashboard wordpress connection
Pros
Getting used to the main dashboard takes very little time and using it feels quite easy too. Also it connects easily with websites built on WordPress which makes setup much more convenient.
Cons
They do not give you access to all the available information unless you have a paid license. I also have not seen a way to use multiple users under the same account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Laura D.
Marketing and Advertising, 11-50 employees
More than a year
“Tracks entire site engagement
Pros
Google Analytics does an excellent job of tracking website traffic, acquisition and engagement across the entire site, not just the homepage. Plus it gives useful visibility into how visitors interact with every linked page on your website.
Cons
Some of the reporting terminology in it can be hard to understand especially when it is not immediately clear what certain terms mean or exactly what they are measuring. Though the certification and course materials help to a degree but it still takes extra research to figure out which metrics are the most relevant for your needs.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Collett Z.
Consumer Services, 1-10 employees
Less than a year
“A pleasure to use from day one
Pros
From day one Google Analytics 360 has been a pleasure to use. Everything about it works well for me and I honestly don't have any complaints. As it is user friendly, simple to navigate and the data it provides has been consistently accurate.
Cons
After using it for the past 90 days, I still have not come across anything negative to mention. So at this point I genuinely cannot say there's been a single issue with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MICHAEL A.
Education Management, 1-10 employees
More than a year
“Organizes data impressively well
Pros
It does a really good job of organizing data into different formats and that's something I find especially impressive.
Cons
Honestly I am satisfied with everything about it, from the features it offers to the overall value it brings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10