Luminous Software Reviews

Pros

One of the best things about Luminous is their amazing support and availability. It is rare to find a team that responds this quickly and thats been a huge plus. I also really like how they handle SKU management. Our products have tons of variant SKUs and it makes adding and tracking them quite easy. Their integration capabilities are another highlight especially the connection with Shipstation. Plus, it's a great EDI service which makes it a solid partner for our Ecommerce operations.

Cons

Like any software, it takes time and effort to really get familiar with it. When we first got it, we kind of expected them to do everything for us. But later we come to the conclusion that if you don't dive in and start "living" in it, it just won't work. That made our start a bit slower than expected. However they did set up multiple meetings and training sessions to walk us through how to use the system and integrate our SKUs, which was helpful. But at the end of the day, it is on the company or the user to figure out how to make the most of it. I'd definitely recommend having someone on your team dedicated to learning and managing it.

Pros

Luminous is very easy to use and set up which made the whole onboarding process of ours smooth. And the team helping us with training really knows their stuff, which made a big difference. Also, the integrations with Shipstation, Amazon Seller and Shopify have saved us a ton of time on both daily tasks and month-end processes.

Cons

The accounting side still needs some improvement and I'm glad they are actively working on the accounting and mapping features. So looking forward to those updates.

Pros

Set up process didn't take much of our time and effort. Special credit to their team as they made installing the software quite simple. It was a night and day difference compared to the old IMS we were using.

Cons

Honestly, I don't have anything negative to say at this point.

Pros

Inventory tracking is quite simple. We manage both finished goods and raw materials, and Luminous made setting up and handling both really easy. Their customer support has been fantastic too as they have guided us every step of the way and truly delivered on the white-glove implementation they promised.

Cons

So far, nothing major. However it would be nice if adding or removing inventory one item at a time was a bit simpler, but it hasn't been a huge issue for our teams daily workflow.

Pros

The reports are highly customizable and the features cover multiple areas of the business. Also it is user-friendly, cost-effective and backed by great customer service.

Cons

Since it's new software, it did take me a little time to fully understand everything.

Pros

Luminous team has been very responsive, which I really appreciate. On top of that, the product has way more features than most competitors and they keep adding new ones, which is great.

Cons

Like with any software, the terminology is slightly different. It was not a big deal, though it just took a little time of ours getting used to.

Pros

They are very much ok and quick in making sure we get the most out of the product. It's been a huge help in keeping everything organized.

Cons

With all the different features available, it feels a bit overwhelming to me at times.

Pros

Their customer service is simply the best. As they're there at every step of the way, making sure everything runs perfectly fine for us.

Cons

I haven't found anything to dislike yet. So far, every feature I have used has been really helpful.

Pros

Once you get the hang of how everything works, it becomes highly beneficial for keeping inventory accurate especially in a place where tracking inventory is a big deal.

Cons

Sometimes, the system does not update new information right away, so I have to refresh the page multiple times to see the changes.