Ordertracker

What Is Ordertracker?

Ordertracker is a shipment tracking and logistics management platform designed to support the post-purchase customer experience for global e-commerce merchants. It offers automatic carrier detection, branded tracking pages, multi-carrier data aggregation, custom email and SMS notifications, delivery performance analytics, and Chinese tracking event masking to help businesses monitor fulfillment activity from a single interface.

Available in 10 languages, the platform lets merchants share delivery updates with customers instead of relying heavily on support tickets for shipment-status inquiries. This visibility can strengthen customer loyalty, support recurring revenue through built-in upsells, and reduce the operational workload associated with growing storefronts.

What Is Ordertracker Best For?

Its best feature is the 'Centralized Dashboard', which brings shipment visibility, delivery insights, and incident reporting into one place so businesses can make faster, data-driven shipping decisions. It consolidates tracking information across carriers and highlights delays and other delivery exceptions, helping operations teams identify issues without checking individual carrier systems.

How Much Does Ordertracker Cost?

Ordertracker pricing starts at $7/month for the Essential plan. The pricing is based on shipment volume, with unlimited tracking lookups included, while API requests are subject to a separate usage quota.

A free plan is also available. Apart from it, other subscription plans include:

• Standard: $11/month
• Plus: $15/month
• Pro: $23/month
• Advanced: $39/month
• Growth: $55/month
• Business: $79/month
• Scale: $100/month
• Major: $119/month
• Premium: $143/month
• Elite: $175/month
• Ultra: $215/month
• Enterprise: $263/month
• Supreme: $319/month
• Titan: $399/month
• Apex: $479/month
• Custom: Custom pricing

In addition to the base subscription, businesses evaluating the Ordertracker price should account for the following potential additional cost components:

• Shipment-Volume Charges: $0.02–$0.06/shipment, typically varying by the selected plan and monthly shipment volume
• API Usage: $0.01–$0.05/API request, generally charged on a recurring usage basis under a separate API quota
• Implementation And Setup: $500–$3,000, potentially covering initial configuration, account setup, and deployment assistance
• Custom Integration: $3,000–$10,000+, depending on integration complexity, connected systems, and development requirements
• Data Migration: $500–$2,500, where applicable, based on the volume and complexity of shipment or customer data being transferred
• Onboarding And Training: $300–$1,500, potentially covering guided setup, administrator training, or team enablement services

Disclaimer: The pricing is subject to change.

Ordertracker Integrations

The platform integrates with 3,500 carriers including:

• Shopify software
• China Post
• Shein
• AliExpress
• Royal Mail
• LaserShip

How Does Ordertracker Work?

Here's a step-by-step guide to use Ordertracker features:

• Log in to the platform using the account credentials associated with the business
• Connect a Shopify store through the Ordertracker app, or add tracking through the available website or API setup
• Import or submit shipment tracking information so orders can be monitored
• Track shipments across supported carriers as the platform detects carriers and updates tracking information
• Monitor shipment statuses and delivery progress from the centralized dashboard
• Review delivery incidents, shipment visibility data, and average delivery-time reports
• Configure the Shopify tracking page, email notifications, or JavaScript widget where applicable
• Manage ongoing shipment activity as tracking information updates in the background

Who Is Ordertracker For?

The software caters to businesses across the following sectors:

• E-commerce
• Retail
• Dropshipping
• Shopify-based commerce
• Online brands

Ordertracker Use Cases

After evaluating Ordertracker capabilites, we identified several situations in which it could perform particularly well, including:

Ecommerce Operations Manager Tracking Orders Across Multiple Carriers

Tracking shipments across different carrier websites makes order monitoring fragmented for ecommerce operations managers. Ordertracker consolidates shipment activity and allows managers to follow delivery progress and review status information without switching between carrier systems. This setup fits teams handling varied fulfillment routes across domestic and international orders.

Ecommerce Manager Reviewing Delivery Exceptions

Delayed and problematic shipments become difficult to manage when an ecommerce manager oversees a large order volume. However, Ordertracker surfaces shipment visibility, delivery incidents, and average delivery-time information in its dashboard. As a result, managers can review fulfillment exceptions more efficiently and determine when a shipment needs investigation or a customer refund.

Dropshipping Store Owner Managing Chinese Carrier Visibility

Chinese carrier details can expose fulfillment sources that a dropshipping store owner prefers not to display directly to customers. To address this issue, the platform automatically filters these carriers within its Shopify workflow, while the store owner continues tracking shipments through the same platform. This makes the software relevant to ecommerce operations where carrier presentation forms part of the post-purchase customer experience.

Shopify Store Manager Managing Branded Post-Purchase Tracking

Sending buyers away from the storefront to external carrier pages disrupts the post-purchase workflow for a Shopify store manager. Using Ordertracker, store managers can create a customized tracking page within their Shopify store and combine it with automated tracking notifications and upsells. Some users have shared that the app provides consistent tracking and matches well with existing store themes and color schemes.

Is Ordertracker Right For You?

Ordertracker may be a practical fit for ecommerce businesses that expect shipment volumes to grow across multiple carriers. For example, a retailer handling more than 50,000 shipments/month can request a tailored plan, while the Standard plan allows 400 shipments/month. This gives high-volume merchants a way to expand tracking capacity as order activity increases rather than relying on a fixed shipment allowance.

As far as security is concerned, the platform is SOC 2, ISO 27001, and GDPR compliant, which may appeal to businesses that prioritize recognized information-security and data-privacy standards.

One potential advantage over limited tracking platforms is broader carrier coverage. Because the platform supports integration with 3,500 carriers, it could reduce the need for businesses operating across diverse shipping networks to manage separate carrier-specific tracking tools. The vendor serves major ecommerce and retail brands, including AliExpress, Amazon, eBay, Etsy, Zalando, Walmart, and Wish, and has tracked 3+ billion shipments for Fortune 500 ecommerce companies.

Unsure whether Ordertracker suits your requirements? Get in touch at (661) 384-7070, and we will help you assess it more clearly.