Total 167 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

32%

3

Stars

8%

2

Stars

1%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KL
Keith L.

Not Specified, N/A employees

3.0

“Handy access, pricey subscription”

Pros

Using it is simple, the support is free and being able to log in online from anywhere is really convenient.

Cons

The monthly subscription cost is the part I don't care for. I'd rather pay one flat price for the software instead.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

6

TF
Ted F.

Civic & Social Organization, N/A employees

4.0

“Helpful reporting and support”

Pros

The productivity reports are useful and the IT support we can offer to our clients and customers has been a real plus.

Cons

The product is fairly expensive and there haven't been many upgrades available.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

AV
Alyssa V.

Not Specified, N/A employees

3.0

“Helpful support, annoying freezes”

Pros

I appreciate how reachable their team is. Whenever I call, they take the time to answer my questions.

Cons

It does freeze at times and then I'm stuck waiting longer than I'd like.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

AS
Adam S.

Environmental Services, N/A employees

4.0

“Excellent value and support”

Pros

The pricing and overall quality really stand out and the vendor's after-sales support has also been very good. Because of that, we've been very satisfied with this product.

Cons

Honestly the product has been quite impressive overall so I'd say it delivers good value for what it offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

AP
Artie P.

Religious Institutions, N/A employees

5.0

“Bookkeeping that keeps improving”

Pros

After more than five years of using it, our bookkeeping still feels simple and efficient. It has been reliable the whole time and we really haven't run into any problems. As new features have been added over the years, we've been able to use some of them and that has made the platform even more valuable for us.

Cons

Would be nice to have an add-on that can generate and complete a 990 tax form. From what I've heard, that may already be in development so we're excited for that to become available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PS
Patricia S.

Religious Institutions, N/A employees

5.0

“Church-friendly and user-friendly”

Pros

The church-specific wording feels natural and everything is simple to understand.

Cons

Nothing has really come up as a problem yet. We're still only about six months in so I may have more feedback as we continue using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS
Denise S.

Not Specified, N/A employees

5.0

“Affordable nonprofit accounting win”

Pros

It really fills an important gap for nonprofits by offering an affordable accounting option that is simple and basic to use. That matters a lot when the person handling the books is often a volunteer and may not have the background needed for a more complicated system like QuickBooks. The customer service has also been exceptional. I appreciate that they offer a free month to test it out first and we have never had trouble accessing the website. Since I work in an accountant's office, being able to log in online anytime to review a client's transaction progress at no extra cost is incredibly helpful. It genuinely feels like a company focused on serving nonprofits rather than just squeezing out more money.

Cons

The reporting is useful and covers the basics but having a few additional options such as a cash flow report, would make it even better. Also because it is entirely cloud-based and only works over the internet, that could be a drawback for some users. That said it is simple to download monthly reports and transactions into Excel so you can still keep all of your information saved on your own computer hard drive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10