Aplos Reviews

“Customer NO Service”

Pros

Aplos is easy to learn and fairly easy to use. For a church, it is easy to automate contribution letters.

Cons

There is virtually no customer service anymore. You call the support line and are immediately hung up on, the only way to get "support" is to submit a ticket and wait some indeterminate amount of time for an email from a help "bot" who is not at all helpful. A software company can have the greatest software available, but it is only as good as its software support team in the end. This is a big fat ZERO from me.

“Donor management system works well”

Pros

The donor management side works well. It lets you keep a full database of donors and set up household connections which is helpful.

Cons

It promotes itself as the top church accounting software but the donation processing part which is a church's main source of revenue, is really disappointing. Entering donations into the system and getting them into the accounting records takes several separate steps and none of it connects properly with the bank integration. The contribution statement area is also very limited when it comes to filtering. For instance, there's no way to generate a report for acknowledged or dismissed contribution statements. It makes those fields feel pointless if they can't actually be used. On top of that, the email template can't be saved so it has to be rewritten every single time a contribution statement is sent.

“simplifies nonprofit accounting”

Pros

It makes nonprofit accounting feel much more user-friendly especially for someone who is new to accounting overall and to nonprofit finances specifically.

Cons

the report names do not always line up with the terms my accountant uses so I sometimes have to spend extra time digging around to figure out which report matches what they are asking for.

“Great value for money”

Pros

It has been a really strong solution for our foundation accounting and bookkeeping needs. The layout is simple to handle and it gives us all the accounting reports we need. Considering the price, it offers outstanding value and is hard to beat.

Cons

Honestly I can't think of anything I dislike. I've already brought it into two different organizations I'm involved with and it has worked well in both.

“Clean layout and useful features”

Pros

Getting around this software is very simple. It offers plenty of features to work with yet the interface still feels clean and not crowded with unnecessary items on the screen.

Cons

Having so many features is helpful for larger companies or churches but many smaller churches probably would not use all of them. It would be better if there were smaller package options for churches that do not need the full set.

“well-organized interface”

Pros

The interface is very well-structured and it doesn't take an expert to understand how to use the program.

Cons

Honestly I don't have any complaints, I hate dealing with numbers and aplos makes that part of my job much easier.

“Cloud-based and user-friendly”

Pros

I found it user-friendly and having everything kept in the cloud makes it even more convenient. It's also really helpful that I can give other organization leaders permission to see a high-level summary of important data and metrics.

Cons

It does feel a bit expensive for a small organization.

“Great Product for Non Profits!”

Pros

The free customer service at Bill.com makes it incredibly simple and intuitive to navigate and receive assistance whenever needed.

Cons

I find Bill.com lacks a grant management system and auction software, which are crucial for our needs.

“Great Fund Accounting Product integrated with a weak CRM”

Pros

This fund accounting product performs well, though it could benefit from enhanced flexibility in reporting options.

Cons

Integrating a CRM platform into this fund accounting system seemed promising, but it's clear it wasn't designed with donor management in mind. For instance, generating acknowledgement letters for donations or invoice payments is not direct a fundamental aspect of CRM.

“A great idea with POOR Customer Support”

Pros

This system has the potential to unite community stakeholders for fundraising efforts effectively. The integration between the donor database and the accounting GL works quite well. Despite being a low-cost option, I'd hesitate to recommend it due to its poor customer support.

Cons

Dealing with Bill.com's customer support has been frustrating due to their lack of competence. Often, I end up spending a lot of time explaining issues that they should already understand. Their online reports also frequently yield incorrect data, and they refuse to temporarily hide these reports until the issues are resolved, displaying arrogance rather than helpfulness.

“Aplos Great Product Unfortunately Overpriced”

Pros

We initially adopted Aplos for its accounting features, finding it direct to set up and align with our church's accounting practices. It's easy to record donations and entries in one consolidated place. Moreover, the customer service has been consistently excellent.

Cons

Over time, Bill.com has gradually removed or restricted features, pushing them into higher-priced tiers. Basic functionalities like budgeting and user access now come at a premium, even though many of the added features are irrelevant to our church's needs.

“Great dashboards”

Pros

The activity dashboard is realistic and management-friendly, proving valuable across multiple projects.

Cons

Some functions within Bill.com, such as emailing, aren't particularly useful, which detracts from its overall interface. Improving these aspects would enhance its usability significantly.

“Great system for project based accounting”

Pros

It's a simple accounting software with excellent training and support, offering solid value for money.

Cons

My experience with training on Bill.com felt disjointed, possibly because I lack formal bookkeeping training. While the advice is insightful at times, there are basic concepts that remain unclear. A more comprehensive approach to training from the ground up would be beneficial.

“The best in accounting and financial management, It' the Best one product..!”

Pros

This product includes robust tools for generating comprehensive financial reports.

Cons

Bill.com is a remarkable product that strives to excel in its field.

“Overpriced and Too Complicate for Small Organizations”

Pros

Integration with PayPal is seamless, and the ability to create and send emails to donors is a standout feature.

Cons

Regarding pricing, we feel forced to pay for features we never use with Bill.com. Their recent pricing changes have doubled our subscription costs without adding any new features. Unfortunately, their support hasn't been helpful in explaining or guiding us through these changes.

“Easy of use with big impact.”

Pros

Operating with a very small team, Aplos' ease of use enables efficient bookkeeping, budgeting, and financial analysis for our nonprofit. Their prompt customer service is always responsive, and the tags function simplifies tracking service to our partners.

Cons

As an administrator, Aplos fulfills our needs adequately. I haven't encountered any significant issues or dislikes so far.

“Easy to use software that works”

Pros

As someone without formal accounting training, the software's ability to educate while I use it has made managing tasks less daunting and more rewarding.

Cons

It's essential that expense account information automatically prints on parts 2 and 3 of checks, especially for payroll purposes. While Aplos doesn't offer this feature, even cheaper alternatives like Quicken do a critical oversight for small churches managing payroll.

“[sensitive content hidden] was great with helping me to set up my website in Aplos!”

Pros

I received excellent customer service from [sensitive content hidden] regarding the website builder in March 2023. Prior interactions with customer service were challenging due to representatives' limited accounting knowledge.

Cons

I've encountered difficulties getting assistance with the accounting aspects of the software from Aplos. There's a clear need for better support in this area.

“aplos”

Pros

Using this application for small business accounting has been direct and user-friendly. It meets our expectations well, simplifying the process of managing donations and contributions. The clear message boards and intuitive dashboard make tracking progress and integrating with other tools hassle-free.

Cons

At the small business level, Aplos has met our expectations perfectly. We've had no complaints during our time using it.

“Aplos is designed to be user-friendly and easy to use”

Pros

Aplos offers a robust fund accounting system essential for nonprofits to track income, expenses, donors, and donations. This feature streamlines fundraising efforts and enhances donor relationship management.

Cons

Aplos has a mobile app for iOS and Android, but its limited features may necessitate using the desktop version for full functionality. Additionally, its pricing can be higher than other accounting software options, particularly for smaller organizations.