Avalara software Reviews

Pros

I like how accessible and easy it is to set up Avalara. Automating sales tax within our business has been effortless.

Cons

We've had a great experience with Avalara since integrating it into our business, with no issues whatsoever.

Pros

They are experts in sales tax filings and are constantly enhancing their services.

Cons

So far, I haven't encountered any issues, and I hope it stays that way.

Pros

There are absolutely no advantages to dealing with this company!

Cons

Avalara's personnel seem incompetent, and their customer service is nonexistent. They mishandled our data by combining our account with another company's and have been unresponsive to our emails and calls. They overcharge and make it impossible to cancel accounts, continuing to charge fees despite requests to stop. It's been a frustrating experience overall.

Pros

Nothing positive to say; there are much better options available.

Cons

Their customer service is terrible, and I wouldn't trust them to handle tax return filings.

Pros

They appear very professional from the outside and eager to make sales, but everything became problematic after signing up.

Cons

Avalara is too expensive, and getting adequate help is challenging. Despite nine months of troubleshooting with both Restrict Content Pro and Avalara, my connector never worked, and the issue remained unresolved despite high costs.

Pros

My experience so far has been exceptionally positive, primarily due to the robust reporting feature that simplifies everything for me.

Cons

Nothing so far. The only thing needed is the ability to upload exempt certificates and templates to compete with others.

Pros

The precision of rate accuracy, coupled with the pinpoint locator using latitude and longitude, enhances the efficiency of my operations.

Cons

Sometimes finding a specific question is challenging, but this is rare.

Pros

Avalara impresses with its intuitive interface, making it effortless to collect and remit accurate sales tax. The variety of detailed reports available on the platform ensures that I always stay compliant. I also greatly value the abundance of educational resources, such as webinars and articles, which have proven incredibly insightful.

Cons

The Support case Notice process could be better - cases close automatically after a response from Avalara support, making it hard to get follow-up questions answered once the case is closed.

Pros

Once properly configured, Avalara operates seamlessly and automatically, streamlining my processes.

Cons

The integration was a bit tough given our business model.

Pros

I find the reporting capabilities of Avalara simple and easy to navigate.

Cons

The responses I receive to my tickets often lack depth and detail, making them feel overly simplistic and not particularly helpful in resolving more complex issues.

Pros

While I appreciate all the features Avalara offers, I find the transaction recording and ECM management particularly beneficial for my needs.

Cons

There's nothing to update you on right now. As far as I've used it, I've done everything needed very easily.

Pros

The comprehensive training materials, responsive support, straightforward report filing, and effective campaigns contribute significantly to my positive experience.

Cons

It's very difficult with language issues, and support sometimes struggles to understand what I'm referring to.

Pros

Avalara's user-friendly interface and excellent reporting capabilities make it a pleasure to use!

Cons

When I inactivate a customer, the links or pending ones still go out. It should cancel the links if inactivated.

Pros

Once I grasped the coding requirements, Avalara reliably handles sales tax calculations and timely filing of returns.

Cons

There's a lack of support, with virtually no communication from key support staff who are critical for most tasks in Avalara. The software is not intuitive, figuring it out is a nightmare, and if you don't code everything properly, it can do as much harm as good. Person-to-person communication is extremely hard to get in sufficient quantities to be effective.

Pros

Unfortunately, my experience with this company has been disappointing, and I cannot find anything positive to say about them.

Cons

Everything, probably the customer service was the worst. They never answer emails and constantly drop the ball.

Pros

Avalara serves as a comprehensive solution for all our business tax calculation and compliance needs, which is a huge advantage.

Cons

The service is costly, but there are many benefits to the program.

Pros

We found that Avalara was readily available in the hosting environment we were using at the time.

Cons

Their customer service is awful. They close claim tickets without working with you to fix the problem. When I do get a Zoom meeting, I never talk with the same person twice, so I have to start over. They blame other platforms I use as the source of my problem. Some of my issues have worsened due to the fixes their customer service reps implemented to fix other issues.

Pros

The ability to manage different product types without setting up separate tax groups has been a significant convenience for me.

Cons

I wish it was already integrated into the Wix platform.

Pros

The ease of inputting data, submitting returns, and accessing finalized returns sets Avalara apart as exceptionally user-friendly.

Cons

Everything is a cost, and nothing is all-encompassing. From customer service to the number of transactions/returns, each one is a cost and it's not cheap.

Pros

One of the standout features of Avalara for me is their efficient management of our sales tax returns, which is often the most challenging aspect of running a business.

Cons

The Avalara team is terrible about following up with customers. Also, the account manager (CAM) changes very frequently without informing the customer.