Avalara software Reviews
50 Review(s)
softwareOverall Rating
4.1
50 Review(s)
Rating Distribution
5
(28)
4
(11)
3
(1)
2
(6)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
4.1
50 Review(s)
Rating Distribution
5
(28)
4
(11)
3
(1)
2
(6)
1
(4)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
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Avalara tax interpretation is easiest of the 4 tax software engines I use today
Avalara tax interpretation is easiest of the 4 tax software engines I use today
Pros
Avalara has crafted a logical and well-planned tax calculation solution that simplifies complex tax scenarios like surcharges and nested taxes in the telecommunications industry, which are unfamiliar to many traditional CPAs and accountants.
Cons
Avalara's implementations and customer support have consistently fallen short. Every time I've worked with Avalara, my team and I have ended up doing the majority of the work to implement, test, and go live. This has been an ongoing issue across multiple products we use. It's crucial that Avalara addresses this promptly.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
10
Joseph
Telecommunications, 500+ employees
More than a year
June 2024
Avalara Review
Avalara Review
Pros
The products are simple to navigate, and we've had favorable experiences with most of them.
Cons
When I need assistance, the customer service at Avalara often leaves much to be desired.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Kim
Retail, 11-50 employees
More than a year
June 2024
Murphy's Review
Murphy's Review
Pros
Avalara has been instrumental in meeting the legal tax requirements for my small business ??.
Cons
I find Avalara to be an excellent source of tax information, and I have no complaints about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arnesia
Wholesale, 1-10 employees
June 2024
My Avalara Review 2024
My Avalara Review 2024
Pros
What stands out to me about Avalara's product is its intuitive design.
Cons
At the moment, I don't have any issues. The product works really well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DEANNA
Financial Services, 500+ employees
More than a year
June 2024
Efficient and Reliable Tax Compliance Solution
Efficient and Reliable Tax Compliance Solution
Pros
What impressed me most about Avalara was its seamless integration with various platforms and its automation of tax calculations, which significantly cuts down on manual work and reduces errors in tax compliance.
Cons
What I found most challenging about Avalara was the complexity of the initial setup and configuration. It can be time-consuming and may require technical support to ensure everything integrates and functions correctly.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
8
Tam
Oil & Energy, 51-100 employees
More than a year
June 2024
Avalara Review
Avalara Review
Pros
Easy to Use: The platform is intuitive and integrates smoothly with other systems. Comprehensive: It handles various tax tasks such as calculation, filing, and certificate management. Accurate: Avalara stays updated with tax laws to ensure precise tax calculations. Scalable: It suits businesses of all sizes.
Cons
Cost-wise, Avalara can be quite expensive, especially for small businesses. The initial setup and integration are complex and can take up a lot of time. Some users have reported that customer support isn't as responsive as expected. Additionally, frequent updates and changes sometimes disrupt workflows and necessitate further adjustments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lexie
Construction, 51-100 employees
More than a year
June 2024
Review of Avalara AvaTax and Returns
Review of Avalara AvaTax and Returns
Pros
Avalara AvaTax and Returns are essential for us due to the volume of transactions and returns we handle. Moreover, Avalara stays ahead of tax regulation changes, relieving us of that burden.
Cons
I've found that Avalara's help desk isn't particularly helpful, especially when dealing with issues like incorrect tax calculations. Resolving these matters often involves lengthy back-and-forth exchanges via tickets.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Diana
E-Learning, 500+ employees
More than a year
June 2024
great product
great product
Pros
AVA TAX simplifies multi-state sales tax calculations and generates tax reports. Sales tax rates are always up-to-date.
Cons
ECM Pro needs to integrate with the state tax ID lookup system.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Junelle
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
June 2024
the worst customer service I've ever experienced, not an exaggeration
the worst customer service I've ever experienced, not an exaggeration
Pros
When it operates correctly for certain states, it's a pleasant experience.
Cons
It's frustrating not being able to speak to someone who truly understands how the software operates. Currently, I'm navigating through the system somewhat blindly, as the customer support line seems ill-prepared to handle technical queries. Their lack of knowledge about the system sometimes requires me to explain its functions to them.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
6
Lucy
Apparel & Fashion, 1-10 employees
More than a year
June 2024
Good product but expensive, not trustworthy & not for international stores
Good product but expensive, not trustworthy & not for international stores
Pros
Seems like a solid product (though primarily geared towards the US), offering a variety of services under one roof.
Cons
My experience with Avalara's sales representatives left much to be desired. They seemed more focused on making the sale rather than offering trustworthy advice. During the implementation process, we needed more guidance and would have appreciated personalized assistance, even if it meant paying for it. Clear communication about international system capabilities, especially for a Canadian corporation like ours, was lacking. Compatibility issues with Avalara also slowed down our system significantly, despite raising the concern with their tech team.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
7
Frida
Retail, 1-10 employees
Less than a year
May 2024
Easy Auto Tax Calculatations that does the work for you!
Easy Auto Tax Calculatations that does the work for you!
Pros
I appreciate that Avalara keeps up with tax rate updates automatically, saving us the manual effort.
Cons
I have no complaints about Avalara. It fulfills our needs efficiently and effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Computer Software, 51-100 employees
Less than a year
May 2024
Run Away, You are ON YOUR OWN
Run Away, You are ON YOUR OWN
Pros
Their tax calculations appear reasonably precise.
Cons
I've encountered issues with Avalara's report filing being inaccurate and incomplete, and it's incredibly frustrating not being able to reach a human for assistance.
Ease of use
1
Value for money
4
Customer Support
1
Functionality
4
Nick
Telecommunications, 11-50 employees
More than a year
May 2024
The most terrible customer service ever
The most terrible customer service ever
Pros
The sales pitch for Avalara made it sound incredibly user-friendly and easy to implement. The enthusiasm was convincing. However, after signing the contract, the support turned out to be extremely disappointing. It's surprising that this company remains in business.
Cons
Avalara charged me to register in 10 states, but later informed me that they couldn't complete the registration for 5 of those states. Despite multiple requests for a refund, they never reimbursed me. Their organizational disarray was evident from the frequent changes in my representative. During the first month, I had to file returns myself in each state, as Avalara didn't even notice the pending deadlines. This level of incompetence was disappointing, given the substantial fees I paid for their services.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Catherine
Retail, 1-10 employees
Less than 6 months
May 2024
If everything is set up & you don't need any additional support, Avalara is great. Otherwise, look elsewhere
If everything is set up & you don't need any additional support, Avalara is great. Otherwise, look elsewhere
Pros
It is remarkably easy to navigate their website due to its user-friendly design and intuitive layout, making finding information and accessing various features a hassle-free experience. I also appreciate the dashboard alerts about approaching nexus thresholds. While our previous account manager was responsive and helpful, our new one unfortunately isn't.
Cons
Their email method is chaotic and confusing, starting new email threads with every response. This made it nearly impossible to keep track of multiple ongoing projects. Their website also experiences regular downtime, often with critical pages not functioning properly, which adds to the frustration. The hefty state registration fees are another drawback, considering we essentially provide all necessary filing information ourselves.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Kelsey
Luxury Goods & Jewelry, 11-50 employees
More than a year
April 2024
Brutal customer service, no transparency on billing
Brutal customer service, no transparency on billing
Pros
Tax calculations are accurate, barring any API downtime.
Cons
I've been struggling to get a clear answer from Avalara's support team regarding a significant billing increase. Despite multiple attempts, including submitting a support case and making phone calls, I've received irrelevant responses or no response at all. The lack of communication and mismanagement of my case have been extremely frustrating.
Ease of use
7
Value for money
4
Customer Support
3
Functionality
7
Eva
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
March 2024
Using the DAVO Feature of Avalara
Using the DAVO Feature of Avalara
Pros
The company was founded on making a typically burdensome process as seamless as possible. I implemented Avalara years ago at another company and was thoroughly pleased with the service. DAVO integrates seamlessly into our restaurant POS systems, helping us manage sales tax liabilities separately from our operating accounts, which has been a significant improvement.
Cons
My past interactions with Avalara featured outstanding customer service. However, with their expansion into new business areas like DAVO, I fear they may have diverted focus from maintaining this level of customer care. I miss the personalized interaction that used to define their service.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Melissa
Hospitality, 101-500 employees
Less than a year
February 2024
Ride on the Avawave
Ride on the Avawave
Pros
I value the ease of use, especially as a small business owner juggling multiple responsibilities.
Cons
I'm not a fan of Avalara's headquarters being located right next to my apartment in Seattle.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jeffrey
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
February 2024
Ease the burden of filing
Ease the burden of filing
Pros
It's convenient and stress-free. I no longer worry about filing taxes.
Cons
Contacting Avalara can be incredibly frustrating when changes occur, either through the state or otherwise.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carlos
Food & Beverages, 11-50 employees
Less than a year
February 2024
REVIEW OF DAVO
REVIEW OF DAVO
Pros
Takes away the headache of managing sales tax.
Cons
We haven't encountered any negative issues with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
VINCENT
Retail, 1-10 employees
More than a year
February 2024
Big help in dealing with different state tax entities
Big help in dealing with different state tax entities
Pros
Sales tax management has become increasingly complex, but Avalara has been invaluable in streamlining the process. Despite a few issues, it saves us a considerable amount of time and effort.
Cons
Setting up Avalara can be challenging, and when it doesn't work as expected, it disrupts document processing.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Steven
Farming, 11-50 employees
More than a year
February 2024
Avalara is a No Brainer! Set Up NOW!
Avalara is a No Brainer! Set Up NOW!
Pros
I like how accessible and easy it is to set up Avalara. Automating sales tax within our business has been effortless.
Cons
We've had a great experience with Avalara since integrating it into our business, with no issues whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Retail, 1-10 employees
Less than a year
February 2024
Avalara - saves time and reduces headaches
Avalara - saves time and reduces headaches
Pros
They are experts in sales tax filings and are constantly enhancing their services.
Cons
So far, I haven't encountered any issues, and I hope it stays that way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ananie
Accounting, 11-50 employees
Less than 6 months
February 2024
Horrible Customer Service and Horrible Software
Horrible Customer Service and Horrible Software
Pros
There are absolutely no advantages to dealing with this company!
Cons
Avalara's personnel seem incompetent, and their customer service is nonexistent. They mishandled our data by combining our account with another company's and have been unresponsive to our emails and calls. They overcharge and make it impossible to cancel accounts, continuing to charge fees despite requests to stop. It's been a frustrating experience overall.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Iryna
Accounting, 1-10 employees
More than a year
January 2024
Absolute fraud of a service, costed us thousands in tax penalties
Absolute fraud of a service, costed us thousands in tax penalties
Pros
Nothing positive to say; there are much better options available.
Cons
Their customer service is terrible, and I wouldn't trust them to handle tax return filings.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Bella
Retail, 1-10 employees
More than a year
January 2024
A company that looks good, but doesn't produce results.
A company that looks good, but doesn't produce results.
Pros
They appear very professional from the outside and eager to make sales, but everything became problematic after signing up.
Cons
Avalara is too expensive, and getting adequate help is challenging. Despite nine months of troubleshooting with both Restrict Content Pro and Avalara, my connector never worked, and the issue remained unresolved despite high costs.
Ease of use
4
Value for money
1
Customer Support
1
Functionality
3
Carolyn
Arts and Crafts, 1-10 employees
Less than a year
October 2023
best way to manage tax returns
best way to manage tax returns
Pros
My experience so far has been exceptionally positive, primarily due to the robust reporting feature that simplifies everything for me.
Cons
Nothing so far. The only thing needed is the ability to upload exempt certificates and templates to compete with others.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Vipul
Wholesale, 51-100 employees
Less than 6 months
September 2023
Rate Information Can't be beat
Rate Information Can't be beat
Pros
The precision of rate accuracy, coupled with the pinpoint locator using latitude and longitude, enhances the efficiency of my operations.
Cons
Sometimes finding a specific question is challenging, but this is rare.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lorraine
Telecommunications, 500+ employees
More than a year
September 2023
Highly recommend
Highly recommend
Pros
Avalara impresses with its intuitive interface, making it effortless to collect and remit accurate sales tax. The variety of detailed reports available on the platform ensures that I always stay compliant. I also greatly value the abundance of educational resources, such as webinars and articles, which have proven incredibly insightful.
Cons
The Support case Notice process could be better - cases close automatically after a response from Avalara support, making it hard to get follow-up questions answered once the case is closed.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Julie
Wholesale, 11-50 employees
More than a year
September 2023
Avalara makes tax compliance easy
Avalara makes tax compliance easy
Pros
Once properly configured, Avalara operates seamlessly and automatically, streamlining my processes.
Cons
The integration was a bit tough given our business model.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Maria
Marketing and Advertising, 11-50 employees
More than a year
September 2023
Review
Review
Pros
I find the reporting capabilities of Avalara simple and easy to navigate.
Cons
The responses I receive to my tickets often lack depth and detail, making them feel overly simplistic and not particularly helpful in resolving more complex issues.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kathleen
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
September 2023
Avalara ECM Pro user
Avalara ECM Pro user
Pros
While I appreciate all the features Avalara offers, I find the transaction recording and ECM management particularly beneficial for my needs.
Cons
There's nothing to update you on right now. As far as I've used it, I've done everything needed very easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Prabhat
Civil Engineering, 101-500 employees
More than a year
September 2023
Overall Satisfaction
Overall Satisfaction
Pros
The comprehensive training materials, responsive support, straightforward report filing, and effective campaigns contribute significantly to my positive experience.
Cons
It's very difficult with language issues, and support sometimes struggles to understand what I'm referring to.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Amy
Retail, 101-500 employees
More than a year
September 2023
Great software, but expensive and the support you don't receive from Avalara
Great software, but expensive and the support you don't receive from Avalara
Pros
Avalara's user-friendly interface and excellent reporting capabilities make it a pleasure to use!
Cons
When I inactivate a customer, the links or pending ones still go out. It should cancel the links if inactivated.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
patrick
Textiles, 51-100 employees
More than a year
September 2023
Better than nothing, but many areas that need a lot of improvement
Better than nothing, but many areas that need a lot of improvement
Pros
Once I grasped the coding requirements, Avalara reliably handles sales tax calculations and timely filing of returns.
Cons
There's a lack of support, with virtually no communication from key support staff who are critical for most tasks in Avalara. The software is not intuitive, figuring it out is a nightmare, and if you don't code everything properly, it can do as much harm as good. Person-to-person communication is extremely hard to get in sufficient quantities to be effective.
Ease of use
1
Value for money
4
Customer Support
2
Functionality
3
David
Computer Software, 51-100 employees
More than a year
August 2023
Horrible Service- DO NOT USE
Horrible Service- DO NOT USE
Pros
Unfortunately, my experience with this company has been disappointing, and I cannot find anything positive to say about them.
Cons
Everything, probably the customer service was the worst. They never answer emails and constantly drop the ball.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
5
Anonymous
Not Specified, 1-10 employees
Less than a year
August 2023
Quick, Easy to Use Tool
Quick, Easy to Use Tool
Pros
Avalara serves as a comprehensive solution for all our business tax calculation and compliance needs, which is a huge advantage.
Cons
The service is costly, but there are many benefits to the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Automotive, 101-500 employees
More than a year
August 2023
Avalara is a nightmare
Avalara is a nightmare
Pros
We found that Avalara was readily available in the hosting environment we were using at the time.
Cons
Their customer service is awful. They close claim tickets without working with you to fix the problem. When I do get a Zoom meeting, I never talk with the same person twice, so I have to start over. They blame other platforms I use as the source of my problem. Some of my issues have worsened due to the fixes their customer service reps implemented to fix other issues.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
3
Sherri
Sporting Goods, 1-10 employees
More than a year
June 2023
Taxes Simplified
Taxes Simplified
Pros
The ability to manage different product types without setting up separate tax groups has been a significant convenience for me.
Cons
I wish it was already integrated into the Wix platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
Less than 6 months
March 2023
Expensive, consider all options
Expensive, consider all options
Pros
The ease of inputting data, submitting returns, and accessing finalized returns sets Avalara apart as exceptionally user-friendly.
Cons
Everything is a cost, and nothing is all-encompassing. From customer service to the number of transactions/returns, each one is a cost and it's not cheap.
Ease of use
8
Value for money
4
Customer Support
7
Functionality
7
Elizabeth
Chemicals, 11-50 employees
More than a year
March 2023
Love/Hate Avalara
Love/Hate Avalara
Pros
One of the standout features of Avalara for me is their efficient management of our sales tax returns, which is often the most challenging aspect of running a business.
Cons
The Avalara team is terrible about following up with customers. Also, the account manager (CAM) changes very frequently without informing the customer.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Marissa
Supermarkets, 11-50 employees
More than a year
March 2023
Avalara
Avalara
Pros
Avalara has played a crucial role in ensuring our compliance with tax reporting requirements, which is essential for our operations.
Cons
There were too many steps to upload certificates, but that has been resolved with Avalara streamlining with Avatax. I don't like that it doesn't work well with our software; it's still a lot of manual manipulations. However, it's just our software.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Tina
Consumer Electronics, 101-500 employees
More than a year
March 2023
Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy
Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy
Pros
Avalara simplifies the complex task of sales tax collection across multiple states, which is a significant relief.
Cons
The integration with QuickBooks Online is glitchy. It frequently gets errors and requires refreshing. Also, it would be nice if the integration didn't add a line item and instead put the sales tax next to the subtotal.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Rick
Packaging and Containers, 51-100 employees
More than a year
March 2023
Tax Accountant
Tax Accountant
Pros
The detailed reporting tools provided by Avalara, such as the Credit Carry Forward balance and liability worksheet, offer invaluable support, particularly in audit situations.
Cons
I don't have any issues with the software. It's the customer service that is lacking.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Bonnie
Plastics, 500+ employees
More than a year
December 2022
Sales Tax Assistance
Sales Tax Assistance
Pros
Being able to confidently file monthly returns, knowing they are accurate and compliant, is a testament to Avalara's reliability.
Cons
They don't update you when exempt certificates expire or contact you.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marsha
Sporting Goods, 11-50 employees
More than a year
December 2022
Tax Accountant
Tax Accountant
Pros
Avalara's intuitive system not only simplifies processes but also minimizes the risk of human error, ensuring accuracy in all transactions.
Cons
Sometimes the response from customer service is slower than expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hongyun
Information Services, 500+ employees
Less than a year
December 2022
Avalara Review
Avalara Review
Pros
Avalara seamlessly integrates with our ERP system and provides all the necessary features we require to manage our tax obligations efficiently.
Cons
I find the pricing structure to be somewhat confusing, as it lacks clarity and can be difficult to understand.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Jay
Consumer Goods, 11-50 employees
More than a year
December 2022
Easy to use software
Easy to use software
Pros
Generating and printing reports for individual states is straightforward and hassle-free with Avalara.
Cons
Cases are closed too soon, requiring me to reopen them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Victoria
Wholesale, 51-100 employees
More than a year
December 2022
It works well
It works well
Pros
Overall, Avalara's platform is intuitive and designed with the user in mind, ensuring a positive user experience.
Cons
It can be challenging to view the actual forms, though it's not overly problematic.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Raquel
Telecommunications, 500+ employees
More than a year
December 2022
Great Software
Great Software
Pros
Our experience with Avalara's integration process was smooth and seamless, and their customer service has been consistently excellent.
Cons
The functionality and layout leave room for improvement, as they could be more intuitive and user-friendly.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Hank
Construction, 51-100 employees
Less than 6 months
December 2022
Pretty good tax solution
Pretty good tax solution
Pros
Avalara offers comprehensive coverage and integrates seamlessly with our ERP system, providing robust support for our business operations.
Cons
It's a bit complicated and exemption management could be improved.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Chris
Accounting, 101-500 employees
Less than a year
December 2022
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Avalara tax interpretation is easiest of the 4 tax software engines I use today
Avalara tax interpretation is easiest of the 4 tax software engines I use today
Pros
Avalara has crafted a logical and well-planned tax calculation solution that simplifies complex tax scenarios like surcharges and nested taxes in the telecommunications industry, which are unfamiliar to many traditional CPAs and accountants.
Cons
Avalara's implementations and customer support have consistently fallen short. Every time I've worked with Avalara, my team and I have ended up doing the majority of the work to implement, test, and go live. This has been an ongoing issue across multiple products we use. It's crucial that Avalara addresses this promptly.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
10
Joseph
Telecommunications, 500+ employees
More than a year
June 2024
Avalara Review
Avalara Review
Pros
The products are simple to navigate, and we've had favorable experiences with most of them.
Cons
When I need assistance, the customer service at Avalara often leaves much to be desired.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Kim
Retail, 11-50 employees
More than a year
June 2024
Murphy's Review
Murphy's Review
Pros
Avalara has been instrumental in meeting the legal tax requirements for my small business ??.
Cons
I find Avalara to be an excellent source of tax information, and I have no complaints about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arnesia
Wholesale, 1-10 employees
June 2024
My Avalara Review 2024
My Avalara Review 2024
Pros
What stands out to me about Avalara's product is its intuitive design.
Cons
At the moment, I don't have any issues. The product works really well for me.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
DEANNA
Financial Services, 500+ employees
More than a year
June 2024
Efficient and Reliable Tax Compliance Solution
Efficient and Reliable Tax Compliance Solution
Pros
What impressed me most about Avalara was its seamless integration with various platforms and its automation of tax calculations, which significantly cuts down on manual work and reduces errors in tax compliance.
Cons
What I found most challenging about Avalara was the complexity of the initial setup and configuration. It can be time-consuming and may require technical support to ensure everything integrates and functions correctly.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
8
Tam
Oil & Energy, 51-100 employees
More than a year
June 2024
Avalara Review
Avalara Review
Pros
Easy to Use: The platform is intuitive and integrates smoothly with other systems. Comprehensive: It handles various tax tasks such as calculation, filing, and certificate management. Accurate: Avalara stays updated with tax laws to ensure precise tax calculations. Scalable: It suits businesses of all sizes.
Cons
Cost-wise, Avalara can be quite expensive, especially for small businesses. The initial setup and integration are complex and can take up a lot of time. Some users have reported that customer support isn't as responsive as expected. Additionally, frequent updates and changes sometimes disrupt workflows and necessitate further adjustments.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lexie
Construction, 51-100 employees
More than a year
June 2024
Review of Avalara AvaTax and Returns
Review of Avalara AvaTax and Returns
Pros
Avalara AvaTax and Returns are essential for us due to the volume of transactions and returns we handle. Moreover, Avalara stays ahead of tax regulation changes, relieving us of that burden.
Cons
I've found that Avalara's help desk isn't particularly helpful, especially when dealing with issues like incorrect tax calculations. Resolving these matters often involves lengthy back-and-forth exchanges via tickets.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Diana
E-Learning, 500+ employees
More than a year
June 2024
great product
great product
Pros
AVA TAX simplifies multi-state sales tax calculations and generates tax reports. Sales tax rates are always up-to-date.
Cons
ECM Pro needs to integrate with the state tax ID lookup system.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Junelle
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
June 2024
the worst customer service I've ever experienced, not an exaggeration
the worst customer service I've ever experienced, not an exaggeration
Pros
When it operates correctly for certain states, it's a pleasant experience.
Cons
It's frustrating not being able to speak to someone who truly understands how the software operates. Currently, I'm navigating through the system somewhat blindly, as the customer support line seems ill-prepared to handle technical queries. Their lack of knowledge about the system sometimes requires me to explain its functions to them.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
6
Lucy
Apparel & Fashion, 1-10 employees
More than a year
June 2024
Good product but expensive, not trustworthy & not for international stores
Good product but expensive, not trustworthy & not for international stores
Pros
Seems like a solid product (though primarily geared towards the US), offering a variety of services under one roof.
Cons
My experience with Avalara's sales representatives left much to be desired. They seemed more focused on making the sale rather than offering trustworthy advice. During the implementation process, we needed more guidance and would have appreciated personalized assistance, even if it meant paying for it. Clear communication about international system capabilities, especially for a Canadian corporation like ours, was lacking. Compatibility issues with Avalara also slowed down our system significantly, despite raising the concern with their tech team.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
7
Frida
Retail, 1-10 employees
Less than a year
May 2024
Easy Auto Tax Calculatations that does the work for you!
Easy Auto Tax Calculatations that does the work for you!
Pros
I appreciate that Avalara keeps up with tax rate updates automatically, saving us the manual effort.
Cons
I have no complaints about Avalara. It fulfills our needs efficiently and effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
Computer Software, 51-100 employees
Less than a year
May 2024
Run Away, You are ON YOUR OWN
Run Away, You are ON YOUR OWN
Pros
Their tax calculations appear reasonably precise.
Cons
I've encountered issues with Avalara's report filing being inaccurate and incomplete, and it's incredibly frustrating not being able to reach a human for assistance.
Ease of use
1
Value for money
4
Customer Support
1
Functionality
4
Nick
Telecommunications, 11-50 employees
More than a year
May 2024
The most terrible customer service ever
The most terrible customer service ever
Pros
The sales pitch for Avalara made it sound incredibly user-friendly and easy to implement. The enthusiasm was convincing. However, after signing the contract, the support turned out to be extremely disappointing. It's surprising that this company remains in business.
Cons
Avalara charged me to register in 10 states, but later informed me that they couldn't complete the registration for 5 of those states. Despite multiple requests for a refund, they never reimbursed me. Their organizational disarray was evident from the frequent changes in my representative. During the first month, I had to file returns myself in each state, as Avalara didn't even notice the pending deadlines. This level of incompetence was disappointing, given the substantial fees I paid for their services.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Catherine
Retail, 1-10 employees
Less than 6 months
May 2024
If everything is set up & you don't need any additional support, Avalara is great. Otherwise, look elsewhere
If everything is set up & you don't need any additional support, Avalara is great. Otherwise, look elsewhere
Pros
It is remarkably easy to navigate their website due to its user-friendly design and intuitive layout, making finding information and accessing various features a hassle-free experience. I also appreciate the dashboard alerts about approaching nexus thresholds. While our previous account manager was responsive and helpful, our new one unfortunately isn't.
Cons
Their email method is chaotic and confusing, starting new email threads with every response. This made it nearly impossible to keep track of multiple ongoing projects. Their website also experiences regular downtime, often with critical pages not functioning properly, which adds to the frustration. The hefty state registration fees are another drawback, considering we essentially provide all necessary filing information ourselves.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Kelsey
Luxury Goods & Jewelry, 11-50 employees
More than a year
April 2024
Brutal customer service, no transparency on billing
Brutal customer service, no transparency on billing
Pros
Tax calculations are accurate, barring any API downtime.
Cons
I've been struggling to get a clear answer from Avalara's support team regarding a significant billing increase. Despite multiple attempts, including submitting a support case and making phone calls, I've received irrelevant responses or no response at all. The lack of communication and mismanagement of my case have been extremely frustrating.
Ease of use
7
Value for money
4
Customer Support
3
Functionality
7
Eva
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
March 2024
Using the DAVO Feature of Avalara
Using the DAVO Feature of Avalara
Pros
The company was founded on making a typically burdensome process as seamless as possible. I implemented Avalara years ago at another company and was thoroughly pleased with the service. DAVO integrates seamlessly into our restaurant POS systems, helping us manage sales tax liabilities separately from our operating accounts, which has been a significant improvement.
Cons
My past interactions with Avalara featured outstanding customer service. However, with their expansion into new business areas like DAVO, I fear they may have diverted focus from maintaining this level of customer care. I miss the personalized interaction that used to define their service.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Melissa
Hospitality, 101-500 employees
Less than a year
February 2024
Ride on the Avawave
Ride on the Avawave
Pros
I value the ease of use, especially as a small business owner juggling multiple responsibilities.
Cons
I'm not a fan of Avalara's headquarters being located right next to my apartment in Seattle.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jeffrey
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
February 2024
Ease the burden of filing
Ease the burden of filing
Pros
It's convenient and stress-free. I no longer worry about filing taxes.
Cons
Contacting Avalara can be incredibly frustrating when changes occur, either through the state or otherwise.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carlos
Food & Beverages, 11-50 employees
Less than a year
February 2024
REVIEW OF DAVO
REVIEW OF DAVO
Pros
Takes away the headache of managing sales tax.
Cons
We haven't encountered any negative issues with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
VINCENT
Retail, 1-10 employees
More than a year
February 2024
Big help in dealing with different state tax entities
Big help in dealing with different state tax entities
Pros
Sales tax management has become increasingly complex, but Avalara has been invaluable in streamlining the process. Despite a few issues, it saves us a considerable amount of time and effort.
Cons
Setting up Avalara can be challenging, and when it doesn't work as expected, it disrupts document processing.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Steven
Farming, 11-50 employees
More than a year
February 2024
Avalara is a No Brainer! Set Up NOW!
Avalara is a No Brainer! Set Up NOW!
Pros
I like how accessible and easy it is to set up Avalara. Automating sales tax within our business has been effortless.
Cons
We've had a great experience with Avalara since integrating it into our business, with no issues whatsoever.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew
Retail, 1-10 employees
Less than a year
February 2024
Avalara - saves time and reduces headaches
Avalara - saves time and reduces headaches
Pros
They are experts in sales tax filings and are constantly enhancing their services.
Cons
So far, I haven't encountered any issues, and I hope it stays that way.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ananie
Accounting, 11-50 employees
Less than 6 months
February 2024
Horrible Customer Service and Horrible Software
Horrible Customer Service and Horrible Software
Pros
There are absolutely no advantages to dealing with this company!
Cons
Avalara's personnel seem incompetent, and their customer service is nonexistent. They mishandled our data by combining our account with another company's and have been unresponsive to our emails and calls. They overcharge and make it impossible to cancel accounts, continuing to charge fees despite requests to stop. It's been a frustrating experience overall.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Iryna
Accounting, 1-10 employees
More than a year
January 2024
Absolute fraud of a service, costed us thousands in tax penalties
Absolute fraud of a service, costed us thousands in tax penalties
Pros
Nothing positive to say; there are much better options available.
Cons
Their customer service is terrible, and I wouldn't trust them to handle tax return filings.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Bella
Retail, 1-10 employees
More than a year
January 2024
A company that looks good, but doesn't produce results.
A company that looks good, but doesn't produce results.
Pros
They appear very professional from the outside and eager to make sales, but everything became problematic after signing up.
Cons
Avalara is too expensive, and getting adequate help is challenging. Despite nine months of troubleshooting with both Restrict Content Pro and Avalara, my connector never worked, and the issue remained unresolved despite high costs.
Ease of use
4
Value for money
1
Customer Support
1
Functionality
3
Carolyn
Arts and Crafts, 1-10 employees
Less than a year
October 2023
best way to manage tax returns
best way to manage tax returns
Pros
My experience so far has been exceptionally positive, primarily due to the robust reporting feature that simplifies everything for me.
Cons
Nothing so far. The only thing needed is the ability to upload exempt certificates and templates to compete with others.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Vipul
Wholesale, 51-100 employees
Less than 6 months
September 2023
Rate Information Can't be beat
Rate Information Can't be beat
Pros
The precision of rate accuracy, coupled with the pinpoint locator using latitude and longitude, enhances the efficiency of my operations.
Cons
Sometimes finding a specific question is challenging, but this is rare.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lorraine
Telecommunications, 500+ employees
More than a year
September 2023
Highly recommend
Highly recommend
Pros
Avalara impresses with its intuitive interface, making it effortless to collect and remit accurate sales tax. The variety of detailed reports available on the platform ensures that I always stay compliant. I also greatly value the abundance of educational resources, such as webinars and articles, which have proven incredibly insightful.
Cons
The Support case Notice process could be better - cases close automatically after a response from Avalara support, making it hard to get follow-up questions answered once the case is closed.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Julie
Wholesale, 11-50 employees
More than a year
September 2023
Avalara makes tax compliance easy
Avalara makes tax compliance easy
Pros
Once properly configured, Avalara operates seamlessly and automatically, streamlining my processes.
Cons
The integration was a bit tough given our business model.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Maria
Marketing and Advertising, 11-50 employees
More than a year
September 2023
Review
Review
Pros
I find the reporting capabilities of Avalara simple and easy to navigate.
Cons
The responses I receive to my tickets often lack depth and detail, making them feel overly simplistic and not particularly helpful in resolving more complex issues.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kathleen
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
September 2023
Avalara ECM Pro user
Avalara ECM Pro user
Pros
While I appreciate all the features Avalara offers, I find the transaction recording and ECM management particularly beneficial for my needs.
Cons
There's nothing to update you on right now. As far as I've used it, I've done everything needed very easily.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Prabhat
Civil Engineering, 101-500 employees
More than a year
September 2023
Overall Satisfaction
Overall Satisfaction
Pros
The comprehensive training materials, responsive support, straightforward report filing, and effective campaigns contribute significantly to my positive experience.
Cons
It's very difficult with language issues, and support sometimes struggles to understand what I'm referring to.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Amy
Retail, 101-500 employees
More than a year
September 2023
Great software, but expensive and the support you don't receive from Avalara
Great software, but expensive and the support you don't receive from Avalara
Pros
Avalara's user-friendly interface and excellent reporting capabilities make it a pleasure to use!
Cons
When I inactivate a customer, the links or pending ones still go out. It should cancel the links if inactivated.
Ease of use
7
Value for money
3
Customer Support
3
Functionality
7
patrick
Textiles, 51-100 employees
More than a year
September 2023
Better than nothing, but many areas that need a lot of improvement
Better than nothing, but many areas that need a lot of improvement
Pros
Once I grasped the coding requirements, Avalara reliably handles sales tax calculations and timely filing of returns.
Cons
There's a lack of support, with virtually no communication from key support staff who are critical for most tasks in Avalara. The software is not intuitive, figuring it out is a nightmare, and if you don't code everything properly, it can do as much harm as good. Person-to-person communication is extremely hard to get in sufficient quantities to be effective.
Ease of use
1
Value for money
4
Customer Support
2
Functionality
3
David
Computer Software, 51-100 employees
More than a year
August 2023
Horrible Service- DO NOT USE
Horrible Service- DO NOT USE
Pros
Unfortunately, my experience with this company has been disappointing, and I cannot find anything positive to say about them.
Cons
Everything, probably the customer service was the worst. They never answer emails and constantly drop the ball.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
5
Anonymous
Not Specified, 1-10 employees
Less than a year
August 2023
Quick, Easy to Use Tool
Quick, Easy to Use Tool
Pros
Avalara serves as a comprehensive solution for all our business tax calculation and compliance needs, which is a huge advantage.
Cons
The service is costly, but there are many benefits to the program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patrick
Automotive, 101-500 employees
More than a year
August 2023
Avalara is a nightmare
Avalara is a nightmare
Pros
We found that Avalara was readily available in the hosting environment we were using at the time.
Cons
Their customer service is awful. They close claim tickets without working with you to fix the problem. When I do get a Zoom meeting, I never talk with the same person twice, so I have to start over. They blame other platforms I use as the source of my problem. Some of my issues have worsened due to the fixes their customer service reps implemented to fix other issues.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
3
Sherri
Sporting Goods, 1-10 employees
More than a year
June 2023
Taxes Simplified
Taxes Simplified
Pros
The ability to manage different product types without setting up separate tax groups has been a significant convenience for me.
Cons
I wish it was already integrated into the Wix platform.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Retail, 1-10 employees
Less than 6 months
March 2023
Expensive, consider all options
Expensive, consider all options
Pros
The ease of inputting data, submitting returns, and accessing finalized returns sets Avalara apart as exceptionally user-friendly.
Cons
Everything is a cost, and nothing is all-encompassing. From customer service to the number of transactions/returns, each one is a cost and it's not cheap.
Ease of use
8
Value for money
4
Customer Support
7
Functionality
7
Elizabeth
Chemicals, 11-50 employees
More than a year
March 2023
Love/Hate Avalara
Love/Hate Avalara
Pros
One of the standout features of Avalara for me is their efficient management of our sales tax returns, which is often the most challenging aspect of running a business.
Cons
The Avalara team is terrible about following up with customers. Also, the account manager (CAM) changes very frequently without informing the customer.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Marissa
Supermarkets, 11-50 employees
More than a year
March 2023
Avalara
Avalara
Pros
Avalara has played a crucial role in ensuring our compliance with tax reporting requirements, which is essential for our operations.
Cons
There were too many steps to upload certificates, but that has been resolved with Avalara streamlining with Avatax. I don't like that it doesn't work well with our software; it's still a lot of manual manipulations. However, it's just our software.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Tina
Consumer Electronics, 101-500 employees
More than a year
March 2023
Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy
Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy
Pros
Avalara simplifies the complex task of sales tax collection across multiple states, which is a significant relief.
Cons
The integration with QuickBooks Online is glitchy. It frequently gets errors and requires refreshing. Also, it would be nice if the integration didn't add a line item and instead put the sales tax next to the subtotal.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Rick
Packaging and Containers, 51-100 employees
More than a year
March 2023
Tax Accountant
Tax Accountant
Pros
The detailed reporting tools provided by Avalara, such as the Credit Carry Forward balance and liability worksheet, offer invaluable support, particularly in audit situations.
Cons
I don't have any issues with the software. It's the customer service that is lacking.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Bonnie
Plastics, 500+ employees
More than a year
December 2022
Sales Tax Assistance
Sales Tax Assistance
Pros
Being able to confidently file monthly returns, knowing they are accurate and compliant, is a testament to Avalara's reliability.
Cons
They don't update you when exempt certificates expire or contact you.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marsha
Sporting Goods, 11-50 employees
More than a year
December 2022
Tax Accountant
Tax Accountant
Pros
Avalara's intuitive system not only simplifies processes but also minimizes the risk of human error, ensuring accuracy in all transactions.
Cons
Sometimes the response from customer service is slower than expected.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hongyun
Information Services, 500+ employees
Less than a year
December 2022
Avalara Review
Avalara Review
Pros
Avalara seamlessly integrates with our ERP system and provides all the necessary features we require to manage our tax obligations efficiently.
Cons
I find the pricing structure to be somewhat confusing, as it lacks clarity and can be difficult to understand.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Jay
Consumer Goods, 11-50 employees
More than a year
December 2022
Easy to use software
Easy to use software
Pros
Generating and printing reports for individual states is straightforward and hassle-free with Avalara.
Cons
Cases are closed too soon, requiring me to reopen them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Victoria
Wholesale, 51-100 employees
More than a year
December 2022
It works well
It works well
Pros
Overall, Avalara's platform is intuitive and designed with the user in mind, ensuring a positive user experience.
Cons
It can be challenging to view the actual forms, though it's not overly problematic.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Raquel
Telecommunications, 500+ employees
More than a year
December 2022
Great Software
Great Software
Pros
Our experience with Avalara's integration process was smooth and seamless, and their customer service has been consistently excellent.
Cons
The functionality and layout leave room for improvement, as they could be more intuitive and user-friendly.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Hank
Construction, 51-100 employees
Less than 6 months
December 2022
Pretty good tax solution
Pretty good tax solution
Pros
Avalara offers comprehensive coverage and integrates seamlessly with our ERP system, providing robust support for our business operations.
Cons
It's a bit complicated and exemption management could be improved.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Chris
Accounting, 101-500 employees
Less than a year
December 2022