Avalara software

Avalara tax interpretation is easiest of the 4 tax software engines I use today

Pros

Avalara has crafted a logical and well-planned tax calculation solution that simplifies complex tax scenarios like surcharges and nested taxes in the telecommunications industry, which are unfamiliar to many traditional CPAs and accountants.

Cons

Avalara's implementations and customer support have consistently fallen short. Every time I've worked with Avalara, my team and I have ended up doing the majority of the work to implement, test, and go live. This has been an ongoing issue across multiple products we use. It's crucial that Avalara addresses this promptly.

Avalara Review

Pros

The products are simple to navigate, and we've had favorable experiences with most of them.

Cons

When I need assistance, the customer service at Avalara often leaves much to be desired.

Murphy's Review

Pros

Avalara has been instrumental in meeting the legal tax requirements for my small business ??.

Cons

I find Avalara to be an excellent source of tax information, and I have no complaints about it.

My Avalara Review 2024

Pros

What stands out to me about Avalara's product is its intuitive design.

Cons

At the moment, I don't have any issues. The product works really well for me.

Efficient and Reliable Tax Compliance Solution

Pros

What impressed me most about Avalara was its seamless integration with various platforms and its automation of tax calculations, which significantly cuts down on manual work and reduces errors in tax compliance.

Cons

What I found most challenging about Avalara was the complexity of the initial setup and configuration. It can be time-consuming and may require technical support to ensure everything integrates and functions correctly.

Avalara Review

Pros

Easy to Use: The platform is intuitive and integrates smoothly with other systems. Comprehensive: It handles various tax tasks such as calculation, filing, and certificate management. Accurate: Avalara stays updated with tax laws to ensure precise tax calculations. Scalable: It suits businesses of all sizes.

Cons

Cost-wise, Avalara can be quite expensive, especially for small businesses. The initial setup and integration are complex and can take up a lot of time. Some users have reported that customer support isn't as responsive as expected. Additionally, frequent updates and changes sometimes disrupt workflows and necessitate further adjustments.

Review of Avalara AvaTax and Returns

Pros

Avalara AvaTax and Returns are essential for us due to the volume of transactions and returns we handle. Moreover, Avalara stays ahead of tax regulation changes, relieving us of that burden.

Cons

I've found that Avalara's help desk isn't particularly helpful, especially when dealing with issues like incorrect tax calculations. Resolving these matters often involves lengthy back-and-forth exchanges via tickets.

great product

Pros

AVA TAX simplifies multi-state sales tax calculations and generates tax reports. Sales tax rates are always up-to-date.

Cons

ECM Pro needs to integrate with the state tax ID lookup system.

the worst customer service I've ever experienced, not an exaggeration

Pros

When it operates correctly for certain states, it's a pleasant experience.

Cons

It's frustrating not being able to speak to someone who truly understands how the software operates. Currently, I'm navigating through the system somewhat blindly, as the customer support line seems ill-prepared to handle technical queries. Their lack of knowledge about the system sometimes requires me to explain its functions to them.

Good product but expensive, not trustworthy & not for international stores

Pros

Seems like a solid product (though primarily geared towards the US), offering a variety of services under one roof.

Cons

My experience with Avalara's sales representatives left much to be desired. They seemed more focused on making the sale rather than offering trustworthy advice. During the implementation process, we needed more guidance and would have appreciated personalized assistance, even if it meant paying for it. Clear communication about international system capabilities, especially for a Canadian corporation like ours, was lacking. Compatibility issues with Avalara also slowed down our system significantly, despite raising the concern with their tech team.