Consumer Electronics, 101-500 employees
More than a year
“Avalara”
Pros
Avalara has played a crucial role in ensuring our compliance with tax reporting requirements, which is essential for our operations.
Cons
There were too many steps to upload certificates, but that has been resolved with Avalara streamlining with Avatax. I don't like that it doesn't work well with our software; it's still a lot of manual manipulations. However, it's just our software.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Packaging and Containers, 51-100 employees
More than a year
“Avalara simplifies sales tax, but the QuickBooks Online integration is glitchy”
Pros
Avalara simplifies the complex task of sales tax collection across multiple states, which is a significant relief.
Cons
The integration with QuickBooks Online is glitchy. It frequently gets errors and requires refreshing. Also, it would be nice if the integration didn't add a line item and instead put the sales tax next to the subtotal.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Plastics, 500+ employees
More than a year
“Tax Accountant”
Pros
The detailed reporting tools provided by Avalara, such as the Credit Carry Forward balance and liability worksheet, offer invaluable support, particularly in audit situations.
Cons
I don't have any issues with the software. It's the customer service that is lacking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Sporting Goods, 11-50 employees
More than a year
“Sales Tax Assistance”
Pros
Being able to confidently file monthly returns, knowing they are accurate and compliant, is a testament to Avalara's reliability.
Cons
They don't update you when exempt certificates expire or contact you.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Services, 500+ employees
Less than a year
“Tax Accountant”
Pros
Avalara's intuitive system not only simplifies processes but also minimizes the risk of human error, ensuring accuracy in all transactions.
Cons
Sometimes the response from customer service is slower than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 11-50 employees
More than a year
“Avalara Review”
Pros
Avalara seamlessly integrates with our ERP system and provides all the necessary features we require to manage our tax obligations efficiently.
Cons
I find the pricing structure to be somewhat confusing, as it lacks clarity and can be difficult to understand.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Wholesale, 51-100 employees
More than a year
“Easy to use software”
Pros
Generating and printing reports for individual states is straightforward and hassle-free with Avalara.
Cons
Cases are closed too soon, requiring me to reopen them.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Telecommunications, 500+ employees
More than a year
“It works well”
Pros
Overall, Avalara's platform is intuitive and designed with the user in mind, ensuring a positive user experience.
Cons
It can be challenging to view the actual forms, though it's not overly problematic.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Construction, 51-100 employees
Less than 6 months
“Great Software”
Pros
Our experience with Avalara's integration process was smooth and seamless, and their customer service has been consistently excellent.
Cons
The functionality and layout leave room for improvement, as they could be more intuitive and user-friendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Accounting, 101-500 employees
Less than a year
“Pretty good tax solution”
Pros
Avalara offers comprehensive coverage and integrates seamlessly with our ERP system, providing robust support for our business operations.
Cons
It's a bit complicated and exemption management could be improved.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8