Botkeeper Reviews

“Botkeeper has turned our bookkeepers into account managers

Pros

Botkeeper software biggest advantage for me has been getting rid of those repetitive, boring tasks that bookkeepers usually handle. Now they can become real account managers and can focus on more on high-level responsibilities like quality control and spending more time working with clients in areas beyond just bookkeeping.

Cons

There are a few minor aspects of the system that could be improved a bit more but they do not impact the overall work. Since the company is still growing, I trust that these concerns will be addressed in the product roadmap.

“Botkeeper Accounting should improve theri UI

Pros

I really like how they take care of things and keep communication open about what the clients need.

Cons

Botkeeper software is not the easiest to use and the UI could definitely be improved in several areas. They are updating it frequently which is a positive sign.

“botkeeper performs routine tasks and gives me back time for other important client services

Pros

Using Botkeeper for tracking income, expenses and bank reconciliations has been really helpful for me. I found it easy to get my clients set up and start using the Botkeeper service without much effort.

Cons

I do not find the client management reports very much useful maybe because our company uses a specific format for financial reporting.

“Happy Customer!

Pros

Botkeeper support team has been really helpful whenever I have needed assistance and also the software is very simple to use.

Cons

I am new to the platform so I cannot really comment on this yet.

“HELPING SMALL BUSINESSEs

Pros

Botkeeper has allowed us to serve more clients than we could handle on our own. The consistency and timeliness mean we do not have to rely on ourselves or our staff to update the books every month or whenever needed. When we need to check the books, most of the work is already done which allows us to focus on tasks that bring more value.

Cons

There is still some manual uploading that has to be done each month and its easy to fall behind. While we try not to burden our clients, its our responsibility to keep Botkeeper updated with the latest credentials and bank statements.

“An accountants dream come true

Pros

What I really like about Botkeeper is how it handles the more tedious parts of my job, giving me more time to focus on things that require my personal attention for my clients. I did estimate it saves me about a quarter of my client hours each month which eventually allows me to spend more time discussing their business health or answering any questions they have.

Cons

Sometimes the connection with the bank drops. Its usually not Botkeepers fault but it is still frustrating and time-consuming to reconnect the accounts.

“Bookkeeping made easy

Pros

The integration and ease of moving clients QBO accounts onto the Botkeeper platform was simple. Moreover having a dedicated weekly meeting with a Botkeeper specialist has been a great addition. Bank reconciliations are completed quickly with minimal errors and the reports presented to the clients are always professional and on time.

Cons

The only downside of the Botkeeper software is that it usually relies on the GL that was used before which is not always accurate. Also, transactions without a record might end up in Misc Expenses or unassigned accounts. It would be helpful if the system flagged these transactions instantly so they could be categorized before appearing on the P&L.

“AI at work

Pros

Botkeeper has given me more time to provide better services to my clients.

Cons

I cannot reach out to someone live when I need and it is something that causes a lot of frustration mainly when you need the assistance instantly.

“Time Saver for Sure!

Pros

I love everything about Botkeeper but a few things that stand out to me the most are their customer service is fantastic. We have weekly meetings with our account manager, who helps with any questions or onboarding issues. It saves us time on daily updates and monthly reconciliations. For our 30 clients we estimate it saves around 25% of the time. Recently, we were hit hard by the Great Resignation due to which we loses 40% of our staff (3 out of 7 people in our small company) and honestly at that time Botkeeper saved us. Without Botkeeper we would have been in a tough spot.

Cons

I really cannot think of any cons. Whenever we have had issues my account manager has always resolved them quickly!

“Botkeeper is amazing, great service!

Pros

Botkeeper has saved us a lot of time when it comes to categorizing transactions. It has allowed our team to focus more on financial analysis and other important client needs.

Cons

No complaints as everything are been great! Our Botkeeper representative is the best and always available to help.

“Botkeeper has opened our CAS Capacity

Pros

Taking transaction entry off the plate of our current CAS Team has been a big help as it lets them focus more on reviewing financial statements.

Cons

No cons to mention its just we are still using the original platform and are eagerly waiting for an upgrade.

“Botkeepr Review takes some time to learn

Pros

Botkeeper has been great to free up bandwidth through automated processes and I also like how quickly they respond to emails.

Cons

There is an obvious learning curve involved with new processes since the Botkeeper system operates outside of the companys regular workflow. So it might cause trouble to some. This is not a dislike by the way.

“GREAT SOLUTION....

Pros

I had a client whose accounting books were an absolute mess but the Botkeeper were able to clean everything up.

Cons

In the beginning it was hard to figure out who was managing my account and what the next steps were. But once that was sorted out things worked really well.

“Botkeeper software should update the portal

Pros

I recently started my CPA company and I was looking for strategic partner like Botkeeper to help me grow. What I really like about Botkeeper is that I can white label the platform and still have a dedicated team of accountants assigned to my clients.

Cons

I feel like the portal still needs improvement even after the recent upgrade. One of the biggest challenges was editing the dashboards to fit our needs and that was one of the updates they addressed in the latest rollout.

“Great alternative to traditional bookkeeping

Pros

Customer service is fast and very attentive. They take the time to figure out answers to all my questions. Any changes I need are made quickly with great communication throughout the process.

Cons

I do not use their backend features at all as I do not find them the best so for that I only use QuickBooks Online.

“Bot keeper is simple and user-friendly

Pros

This software is simple, easy and effective. None of us here are accountants so having a solution that helps keep our books up to date is a huge relief.

Cons

Occasionally the bot system makes small errors but nothing major. We have always been able to resolve them.

“Not Happy with Botkeeper

Pros

Botkeeper user interface is nice but overall, it feels like a more consolidated version of QuickBooks.

Cons

The communication is not great. I get that AI is part of the process but there still needs to be more of a human element. Also, they send information to people who are not even administrators on our account which I am really not happy about.

“Came to a team using BotKeeper

Pros

As someone new to a program already using Botkeeper I was curious about how it worked. I really like that I can just email Xenbot to check the status of my entire budget or specific parts of it. So far, I have been able to send a quick note to Xenbot and get a ledger in my inbox within 24 hours. The support staff has been great too. When I first started I had a call with their support team to go over specific questions and use cases and the person I spoke with was very helpful and responsive to my feedback about the ledger from a user's perspective.

Cons

Its a bit limiting as a user and not the account owner. For example, I like to get very detailed with my budget but the master budget is broader in how it categorizes things. Since I cannot make my budget more detailed within the system I end up taking what Xenbot gives me and breaking it down further in my own spreadsheet. This might not apply to everyone but as someone new to managing a department budget, I need to track every detail to improve our budgeting process in the future. It would also be helpful if the email ledger allowed me to drill down into specific transactions. I can tell whats a vendor payment or a monthly charge because those match perfectly but when there are multiple payments for something like an event, I only see the total amount not the individual charges that make up that total.

“Great solution for our bookkeeping

Pros

What I like the most about Botkeeper is that there is a whole team managing our accounts, rather than just one person.

Cons

There is a lot of back and forth involved in handling daily bills and ongoing projects.

“Good Service with kinks

Pros

There is always someone available and the bots do a good enough job.

Cons

There are glitches from time to time and occasionally there are issues with how data is reported between us and the Botkeeper team.

“Automate Your Bookkeeping

Pros

It helps save time and lets you focus on the core activities that drive your business. For example it can take care of sending invoices to customers and sending email reminders when they are due.

Cons

Its hard to get started and connect the accounting integration. The available plugins are also very limited probably because the software is still new. So I did recommend reaching out to their team for help getting set up.

“Pretty Hands on Team, but Implementation Can Take Some Time

Pros

I really like how knowledgeable and helpful the team at Botkeeper is.

Cons

It took quite a bit of time to launch and there were various issues with transferring credentials over.

“Botkeeper needs some improvements

Pros

Botkeeper is a highly scalable and tech-driven solution. It is great to have a platform that can grow alongside us as our business expands.

Cons

Botkeeper is not fully integrated yet and I did love to see more of the process become automated.

“Botkeeper has been a big help as our company continues to grow!

Pros

It offers a wide range of functions and assistance which is the best for our company.

Cons

I wish there was face to face human interaction at the beginning to walk through each process in detail.

“There are few bugs, here and there

Pros

The design looks great which clearly show that a lot of effort went into the appearance of the site.

Cons

You have changed the URL and where the information is located. Trying to download PDFs or data often gets rejected with error messages. Sometimes Chrome works sometimes not so it is when you have to use Internet Explorer. Also the "click here" download link is gone. There are no direct hyperlinks in emails to the correct site to upload or answer questions. That's enough frustration for me.

“I like it!

Pros

Botkeeper is easy to use and Botkeeper integrates well with all my other accounting tools like QuickBooks and Gusto. Plus they handle my year end tax filings which helps me work more efficiently.

Cons

The only dislike is that Botkeeper cannot handle direct deposits in Russia which I tend to use quite often.

“Have not used it but great ppl

Pros

I have to say that based on my interactions so far, the team behind it and the level of service they provide seem outstanding.

Cons

With Botkeeper I have not face any sort trouble for now.

“Awesome software with tremendous value

Pros

It saves me a ton of time. Once it is set up, it works well and smoothly. Moreover, it keeps my anxiety in check by always giving me an up to date view of my business which gives me peace of mind.

Cons

The free onboarding process took a while and there was a technical issue that was not caught by the automated system. Once I got in touch with customer service they resolved everything and the benefits started to come in.

“Time & Money Saver

Pros

It is definitely more affordable than hiring an accountant and I love how it blends artificial intelligence with human expertise.

Cons

Botkeeper can be a bit tricky to use at times but the good thing is that there is always someone available to call for assistance.

“Working with Botkeeper

Pros

The service is the best and cost effective compared to having a full time bookkeeper on staff. Also it is really easy to email your "bot" if you have any questions or need changes. I also like the new portal that connects to Google Drive.

Cons

I cannot really think of any negatives. They are great to work with and they have taken the accounting tasks off my plate.

“Makes my life easier!

Pros

I really like that Botkeeper handles the routine tasks in my workflow so I do not have to think about them.

Cons

Well the initial onboarding took a bit of effort and time but once it was set up, its been great.

“Works Well for small group.

Pros

The automated processes offered by Botkeeper function efficiently and reliably. From what I've observed, they streamline various tasks seamlessly, allowing for smoother workflows.

Cons

Nothing that I dislike about Botkeeper but it is more expensive than advertised.

“Great Customer service

Pros

What stands out for me is not just the software but the amazing customer service. Its amazing far better than my expectations!

Cons

Having more onboarding and best practices information would be great.

“Mediocre platform, mediocre product, mediocre results

Pros

Well it is just alright and will serve you well if you do not know much about bookkeeping and are working with a really tight budget.

Cons

Botkeeper response times were slow. I struggled to get answers to basic questions about my SLA, bill, contract and so on. There were also regular errors on the GL.

“I am abl to use it With ease

Pros

Botkeeper software is easy to use, which helps make my role more manageable.

Cons

Waiting for a response from our Botkeeper can be annoying at times but its not too bad.

“G&N Input for botkeeper

Pros

I like how accurate it is and the fact that I can access our books anytime.

Cons

I am not a fan of the new OneDrive searches that feel all over the place. I preferred having everything from Botkeeper on one page. Now I have a shared spreadsheet on one page, the portal on another and check printing on yet another. So, switching to OneDrive from the previous single page setup will take some getting used to. I liked how the portal used to open with passwords and all the information right on the front page. I understand this change may make things easier for Botkeeper but it does not feel as user friendly for us. I have also noticed that you cannot print the management report directly from the portal since you need to scroll down to access all the information. If you try to print you wont get everything you need.

“Botkeeper has been great

Pros

The platform seems to be well-constructed, allowing me to complete tasks without any complications. It has consistently met my needs without any hiccups, making it a reliable tool for managing accounting processes.

Cons

While using this software I have not faced any sort of trouble.

“botkeeper is helpful for us

Pros

I like that its automated and claims to keep the books updated on a daily or weekly basis.

Cons

Its difficult to reach a live person when I need to.

“Good Offering but Customer Service Didn't Follow Up

Pros

Botkeeper offered great services at a reasonable price and seemed to have a lot of potential.

Cons

I did not have the opportunity to fully explore the software so cannot say anything yet.

“Great Accounting software

Pros

It has really streamlined our accounting process by cutting down the time we spend manually approving payments.

Cons

No dislikes to mention from my side so far. We have only been using the "up" service for a few months.

“Excellent quality and price

Pros

The efficiency and accuracy of the accounting are impressive. Both the accountants and bots are very responsive.

Cons

Botkeeper onboarding time was a bit too long but that issue seems to have been resolved.

“Great team behind a time-saving product

Pros

Botkeeper is advanced, saves time on bookkeeping and the customer service team is helpful.

Cons

Well we faced trouble with Botkeeper during onboarding process as it is not very quick. However I think its worth it and it makes sense that a bot customized to your specific business needs some time to setup initially.