CaseTrackerLaw Reviews

“Affordable, reliable, and the best you can get.

Pros

Investing in Case Tracker that would require a lot of effort to become useful is something not everyone can digest, and it was a difficult decision for us as well. Thanks to its affordable price, we were able to take the risk and were amazed by the number of features it offers. It is a great solution for a law firm and offers a client portal as a standard feature. If theres something thats missing and you need it to improve your workflow, the support team and staff would make sure they offered a workaround or the feature itself at the cheapest price possible.

Cons

Its highly customizable software, which is great but also takes up a lot of your time since you have to integrate each and every feature (with the help of the technical team, of course) from scratch. And thats about the only thing thats a little complicated about this software. You can get your employees trained as much as you want with the free training sessions they offer and get help setting everything up. Given the price tag, it wont take much of your money to fully implement the software.

“Useful program for debt collecting

Pros

The layout is logical and offers extensive depth if you take advantage of all the features.

Cons

The reports being in two different places initially confused me.

“Solid and Flexible CRM

Pros

What I value most about this CRM is the reminder system. The main dashboard simplifies organizing our prospecting, ensuring timely calls. Integrating the system was simple, allowing for easy lead uploads with a few clicks. Overall, it functions well.

Cons

This package is excellent for the nominal fee.

“Customer Service

Pros

Transparency with our clients and ease of navigation.

Cons

Monthly reports could be improved.

“Definetely Worth It

Pros

I've been using Casetracker for my current job for about eight years. It's convenient for updating case statuses, adding payments, and even has pre-prepared letters for daily tasks.

Cons

I haven't encountered any significant issues worth mentioning.

“Wow

Pros

100% satisfied with the choice I made to use Casetrackerlaw.

Cons

Nothing.

“Outstanding software

Pros

Casetrackerlaw is very easy to use and it also offers a high level of customization which makes work interesting.

Cons

No problems. Absolutely amazing.

“10/10

Pros

The software has amazing features and great customer support. I love t.

Cons

Theres nothing that I hate about this software.

“Very useful

Pros

This product has been my lifesaver for keeping on track of all my cases. I am able to keep all the cases designated to be under control.

Cons

I have literally had no serious issues with casetrackerlaw.

“You NEED this software!

Pros

What a great software, excellent functionality, solutions to so many problems. Great experience.

Cons

Setting up is a little complicated and time consuming but honestly, it is worth it.

“Everything you need... and more!

Pros

This product is highly intuitive and packed with features you need and others you might not have considered. It's tailored specifically for those needing judgment enforcement software. The client portal is a fantastic feature included as standard. The staff and support team for CaseTrackerLaw are exceptional and genuinely care about their clients. If a feature is missing, they'll work on creating it specifically for your company at a reasonable rate.

Cons

Setting up is somewhat intensive and time-consuming, as it involves customizing the software to fit your specific company needs. The onboarding process can be a bit confusing, but they offer free training sessions to help you get oriented and assist with the setup. I wish there were a way to pre-load or add some API information for MicroBilt and Delvepoint to aid in skip tracing, but that's something to request later and not a core requirement.

“Great Product: Easy to Setup, Easy to Use, Helpful Support Team

Pros

The product suits a wide range of practices. It offers simple and secure client access, helping the firm fulfill its client communication duties. The CasetrackerLaw team is committed to ensuring your firm is satisfied with their product and will customize it to your needs.

Cons

Nothing to mention, it's the best option available for my firm's needs.

“Pros and Cons of CT

Pros

This software is simple and faster than the previous program we used.

Cons

The aspect I like least about this program is that once you approve something, it locks the information. You then have to send a request, which is time-consuming and can be very challenging.

“Very Straightforward

Pros

Easy to use, great customer support, secure data, to the point. Love this software.

Cons

CasetrackerLaw, I think, needs a graphical update. Other than that, its awesome.

“Brilliant Software!

Pros

Casetracker law allows simple and secure access to clients. It has a wide variety of features.

Cons

None. I really like this software.

“Great software

Pros

Customer support is extremely helpful and attentive. The software has some amazing features. Absolutely love this software.

Cons

I didnt face any serious issues.

“Collection Software: Very flexable in what you can do with it. I love it.

Pros

When entering data, the system won't let me submit until all required fields are filled, which helps prevent incomplete submissions.

Cons

Handling documents can be difficult due to variables in font size, styles, and browsers. But as with any new software, there is a learning curve.

“Excellent software and great customer service

Pros

Its functional for what we need and a great value for the price.

Cons

It is not as simple to use as other software.

“Its so great

Pros

The client portal is an excellent feature and comes standard with the service. The staff and support team for CaseTrackerLaw are phenomenal and really care about their clients.

Cons

I have yet to find any issues with this software.

“Its a brilliant software

Pros

The software is very comprehensive, relatively easy to use, very reasonably priced.

Cons

Theres nothing that I dislike about casetrackerlaw.

“It has everything you need

Pros

It has all the features that I were looking for and its very user-friendly.

Cons

Set up is a little complicated and time taking.

“Every business should be using this software!

Pros

This software offers great value for the money! It simplifies my job by providing everything I need at my fingertips, from generating letters, court forms, and envelopes to cost reports and remittances. I love the reminder report, eliminating the need for a separate calendar. There are so many customizable features that you can tailor the software to fit your company's needs.

Cons

Learning how a new software program works takes time. For me, the hardest part was understanding the mapping process for PDF court forms. As a collector, the terminology I'm used to differs from some of the terminology this software uses, so I had to retrain myself to think like the software.

“Best collection program available!

Pros

My law firm likes how CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very intuitive. It keeps us organized and efficient in a fast-paced legal environment.

Cons

Nothing. We love it. The CasetrackerLaw team was great to work with.

“What I like About Casetrackerlaw

Pros

I've been using Casetrackerlaw for the past three years and absolutely love it. I can access the software from anywhere to check on cases with deadlines. It's easy to learn and simple to teach new employees. I like that all claim information is stored in one place and easily accessible. The support is excellent; when I call, someone answers and actually talks to me.

Cons

I haven't found any issues with this software.

“Easy to use, great customer support

Pros

The software is simple, and my clients are pleased with the client interface. The learning curve is not too steep, even for someone not very tech-savvy like myself. The program is practical and specific to our service as debt collectors. The reporting aspect is well thought out, and my clients have expressed their satisfaction with this feature.

Cons

It's not customized to our local environment. We need a section to note customer queries in detail. Currently, the program has suggestions for customer responses like "Customer refused to pay," but our clients want to know the specific reason for non-payment. I suggest adding a box for noting detailed responses, such as "Customer refused to pay because they were unhappy with the service provided." This would give the client a clearer view of the problem and how to address it, highlighting where there might have been a miscommunication during the purchase process.

“Impeccable customer service for a high quality product

Pros

The functionality is intuitive. I didn't need much training to understand how it worked. It also has many features that my previous collection software lacked. If the software didn't offer something I needed, the Casetracker team immediately worked to find a solution and add additional features.

Cons

No complaints. I'm extremely happy with the software. Any issues or problems I encountered were immediately fixed to my satisfaction.

“Simple enough to set up and use right out of the gate, but can be customized in limitless ways.

Pros

As a start-up collection agency and law firm, we needed an account management system that is easy to use yet customizable to meet our clients' individual needs. We also wanted a system we could grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits to what this software can do, but you can keep it as simple as you want. Developed by a debt collector with over 30 years of experience, the system is fundamentally sound. Our clients love it too. They can log in to upload new accounts, check the status of existing accounts, and communicate with us through the system, just as we can with them. Client communication is key in this business, and Casetracker makes it seamless, saving time. It has also been a great selling point with prospective clients. The customer service is outstanding, with the staff responding instantly to our needs. We consider ourselves very fortunate to have found Casetracker.

Cons

Like any new system, there is a learning curve, but we continue to refine our use of the system daily, which improves our efficiency incrementally.

“Company is very responsive to requests to adjust features and extremely helpful in training.

Pros

My favorite features are the client notifications/sharing and the reminders. I also like that the software is cloud-based, loading very quickly, likely faster than if it were hosted on a server in our office. The program is intuitive, and you can easily pick up on its basic features without extensive training.

Cons

I would like the ability to generate some documents in Word instead of using the built-in document feature.

“CasetrackerLaw has revolutionized Xcelerated Revenue's business development process!

Pros

Not only does it effectively manage our collection and accounts receivable activities, but it also drives our business model evolution in unexpected ways. The multi-functional platform is logical and easy to customize. Our clients love it! Any company involved in A/R collections should look into how CasetrackerLaw can increase cash flow speed and volume while helping organize their processes. It is robust yet intuitive!

Cons

There are many fields/options we don't currently use but might need in the future. I would like to suppress some of them from view until they're needed.