Total 50 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

24%

3

Stars

10%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

Automate Your Expense and Travel Management Program with Ease!

Pros

SAP's fully-built integrations with Frequent Flyer programs, Lyft, travel agencies, and Google make my travel planning enjoyable and automated. I no longer worry about adding flyer status, marking calendars, or uploading receipts. Concur handles everything, saving me time and money.

Cons

The UI/UX can be a bit clunky and slow at times. It takes some time to get used to how things are laid out and how the workflows operate. But once I get the hang of it, it's smooth sailing ahead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SK

Sree Keerthi

Computer Software, 500+ employees

More than a year

5.0
May 2024

Track expenses without hastle

Pros

I like the simple and easy-to-use interface. Travel booking is easy and can be easily added to the employer's reimbursement.

Cons

The mobile app should be improved to make it easier to track and book travel.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Lorna

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2024

Good solid expense and travel application

Pros

The integration with corporate travel allows me to claim expenses and book accommodation or travel in one application. Reports and analytics are available across all these areas. Support is always responsive and prompt in resolving any issues. It's quite simple to use, and most team members pick it up quickly.

Cons

I would prefer the option of being logged into SAP for the day and not having to re-log in throughout the day. The search facility as an admin only allows me to search by first name or surname, not both. Also, I can't easily move a 'group' of users to a new approver as an admin.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Laurence

International Affairs, 500+ employees

Less than a year

2.0
May 2024

NIGHTMARE TOOL

Pros

None actually, none.

Cons

The flights offered and its functionality, which is not very intuitive, cause much more work for the assistants than our old SAP system, which was easier and more flexible to use.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

6

J

John

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
May 2024

Concur review

Pros

Its interface is user-friendly and serves its main purpose.

Cons

The user interface has room for significant aesthetic improvements. By enhancing the visual design, the overall user experience could be made more pleasant and engaging. Making these changes would not only modernize the appearance but also make the platform more visually appealing and intuitive for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

Great Resource for Business Travel

Pros

I appreciate how SAP Concur Travel simplifies changes for me. My preferences are embedded into the system, saving me time by offering travel options that best suit my needs.

Cons

I wish I could use canceled points and tickets for personal travel when non-refundable business travel gets canceled.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Banking, 500+ employees

More than a year

5.0
May 2024

A superb tool for managing expenses and overall costs in a turbulent period of rising costs

Pros

The platform's ease of use, well-organized layout, and clearly identified features have really helped me manage costs during times of rising prices and expenses. Accessing the necessary information is straightforward.

Cons

I have nothing but positives to say about the tool at present.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ilenia

Hospital & Health Care, 11-50 employees

More than a year

4.0
April 2024

My Experience With SAP Concur

Pros

It makes handling accounting straightforward and managing expenses hassle-free.

Cons

Everything about SAP Concur amazes me. No issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

V

Valentina

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2024

SAP Concur Is a Great Accounting Solution

Pros

I find the features of this expense management solution very effective. SAP Concur has proven to be reliable for me.

Cons

I find SAP Concur powerful and dependable. It has been so reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shaista

Information Technology and Services, 51-100 employees

Less than 6 months

3.0
April 2024

Expense management is made easy

Pros

I found it to be an excellent in-house solution from SAP. Managing expenses and invoicing is simple.

Cons

I wouldn't have it as a separate solution because the interface and functionalities don't measure up to other competitors.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
April 2024

Good system for managing expense reports

Pros

The current version I use integrates with map software, automatically calculating mileage reimbursements. Uploading receipts via smartphone photos is also very convenient.

Cons

Managing routes is cumbersome and takes time to enter all the necessary data.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

R

Ryan

Consumer Services, 500+ employees

More than a year

3.0
April 2024

Challenging to use

Pros

It did its job, and I always received my travel reimbursements without any issues.

Cons

I find it confusing to use. A few different buttons feel the same, so I often needed help from more senior users.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
March 2024

Travel expense reporting made easy

Pros

The system is quite intuitive; I can scan and upload receipts easily. This gives me a clear overview of the payout status and immediately shows if something is missing.

Cons

Unfortunately, the system isn't integrated into our payroll accounting. Payments are made separately via the accounting department. Integration is possible, but we don't want it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
March 2024

SAP concur, a must have for expenses management fairly

Pros

Excellent interface for end users 2. Quick actions 3. Can upload large files 4. Very secure

Cons

The app isn't very intuitive. 2. It needs authentication even for remembered devices. 3. I can't change approvers, especially when they are out of office.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Abigail

Education Management, 500+ employees

Less than a year

5.0
March 2024

Helpful Tool for Expense and Travel Management

Pros

Everything I need to manage business expenses is centralized. Creating a report or request is incredibly simple, and Concur helps me accurately estimate trip costs with all details in one place. After my trip, uploading receipts and organizing expenses is very efficient, taking just five minutes if I'm organized. The workflow is helpful for handling mistakes or necessary back-and-forth. Overall, it's a seamless product that simplifies managing our team's expenses.

Cons

The only thing I don't particularly enjoy at our institution is that reports cost quite a bit to submit. We prioritize submitting as few as possible, but accidents or unplanned expenses happen. In the grand scheme, the cost isn't high, but it is there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

Destiny

Human Resources, 51-100 employees

Less than a year

5.0
March 2024

Keep Track

Pros

I like SAP Concur because it helps me track my expenses and submit them at the end of the month. Logging expenses as they occur makes end-of-month submission easy. Electronic submissions streamline the process, allowing me to submit and wait for reimbursement.

Cons

SAP Concur can be intimidating initially. Once I became familiar with the software, it was easier to navigate, but at first, it was confusing and challenging to understand how to create reports and claim reimbursements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

DEANNA

Financial Services, 500+ employees

More than a year

5.0
March 2024

SAP CONCUR

Pros

What I like most about SAP Concur is its intuitive design, and I would recommend it to customers/vendors.

Cons

I don't have any dislikes regarding SAP Concur at this time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK

Soon Kit

Banking, 500+ employees

More than a year

3.0
March 2024

Default software by many large organization. so good client reference check during procurement

Pros

It has all the features I expect from expense management software.

Cons

Some features aren't intuitive, and error messages could be more precise.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Antonella

Hospital & Health Care, 51-100 employees

More than a year

5.0
March 2024

Making Accounting Easy With SAP Concur

Pros

With SAP Concur, we effortlessly manage all our accounting and expense processes.

Cons

There's nothing to hate about SAP Concur. It has delivered.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

B

Brooke

Veterinary, 101-500 employees

More than a year

5.0
March 2024

Great tool for expediently reconciling invoices!

Pros

It eliminated the need for paper forms, reducing redundant work on my part.

Cons

I had to get my team members to download the app; compliance at first is always tough.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10