Total 50 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

24%

3

Stars

10%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

J

Jane

Real Estate, 101-500 employees

More than a year

5.0
July 2024

Expense Manager in Real Estate Industry

Pros

SAP Concur eliminates fraud by automatically managing travel and expense spending.

Cons

SAP Concur has never been a problem in my job.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Matt

Market Research, 500+ employees

Less than a year

3.0
July 2024

clunky but did the job

Pros

It got the job done but had a poor user experience. Overall, it allowed me to book travel.

Cons

The user experience is incredibly poor, giving me the impression that it's trapped in the early 2000s. It feels outdated and clunky, lacking the modern, streamlined design I expect from contemporary software. This outdated feel makes it frustrating and inefficient to use.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

R

Ryan

Human Resources, 1-10 employees

More than a year

5.0
June 2024

Gold standard accounting tool

Pros

After trying a few others, I found it to be the most seamless and smooth to use.

Cons

I pay a high premium for many of the features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

M

Marya

Accounting, 51-100 employees

Less than 6 months

4.0
June 2024

My opinion on SAP concur

Pros

What I appreciate most about SAP Concur is how efficient it is for managing expense reports and business travel. The app offers an intuitive interface that makes submitting expense reports quick and easy. Capturing receipts directly from the mobile app is a significant advantage.

Cons

I have no complaints. SAP Concur perfectly suits its capabilities.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

8

Functionality

8

S

Scott

Hospitality, 101-500 employees

More than a year

5.0
June 2024

Concur is the ultimate Travel Tool with Expense

Pros

It makes travelers follow rules. If I am out of policy, I need to provide a reason. Depending on the company's rules, my travel may or may not be approved. It really depends on what the company wants to enforce.

Cons

After years of use, like anything, a traveler can manipulate it. If they reduce the window of hours, it will make them appear within policy, even though they aren't.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

T

Tamara

Retail, 1-10 employees

More than a year

5.0
June 2024

Concur SAP

Pros

Managing various aspects such as scheduling, tracking travel expenses, calculating mileage, and recording clock-in and clock-out times.

Cons

I loved this product; there's nothing wrong with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Katerina

Consumer Goods, 500+ employees

More than a year

3.0
June 2024

Useful tool but UI/UX could be improved

Pros

It is a helpful tool for managing business trip bookings and expenses in one place.

Cons

It's hard to navigate and find key information for proposed options, and it's impossible to modify things on my bookings.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

7

R

Ritu

Biotechnology, 500+ employees

More than a year

5.0
June 2024

SAP concur is very useful for expense management, travel invoicing and accounting

Pros

I like that it is very straightforward to upload receipts, and it extracts all necessary information from the receipt itself, eliminating the need for manual input. Preparing an expense report and submitting it for reimbursement is also very easy. It can be used for online tickets with accounts, expense management, storing invoice receipts, and accounting. I highly recommend it for all organizations.

Cons

Finding the grants account for payment is a bit tricky, but with future updates and training, I can overcome it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Steve

Machinery, 500+ employees

More than a year

4.0
June 2024

Concur Expense program

Pros

Concur is very easy to use, and reports are generated promptly.

Cons

There's nothing I dislike about the program.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

R

Ryan

Electrical/Electronic Manufacturing, 101-500 employees

More than a year

5.0
June 2024

SAP Concur takes the chore out of tracking expenses

Pros

I appreciate how seamlessly SAP Concur integrates into my daily life. I don't have to think about my expenses. I take a picture of the receipt, create the expense, and submit it at the end of the month. No more piles of receipts.

Cons

Since I work mainly from my mobile device, some of the small thumbnails of receipt images are hard to see.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R

Russell

Automotive, 51-100 employees

More than a year

4.0
June 2024

Expense reporting with Concur

Pros

We used Concur to report business expenses for reimbursement. Concur tracked expenditures and allowed us to upload receipts.

Cons

Sometimes, when using Concur, I would upload a receipt and it would hang or get lost somehow. This was problematic if I used the app and threw the receipt away, assuming Concur had captured it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

James

Logistics and Supply Chain, 51-100 employees

More than a year

5.0
June 2024

Very Satisfied

Pros

It's easy to use, and the features are excellent.

Cons

Nothing, just the bugs and issues occasionally.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Mohammed

Investment Management, 500+ employees

Less than 6 months

4.0
June 2024

Gets the job done

Pros

It has many features and allows for detailed input when reporting expenses.

Cons

The UI and UX are convoluted, and it took me a while to get used to them and understand how to use the software properly.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

9

C

Caryn

Apparel & Fashion, 500+ employees

More than a year

5.0
June 2024

Expense reporting made easy

Pros

I like that Concur allows me to easily update an expense report and recall it if something is incorrect. I can also change who I assign my expense report to. It's also great that it flags any missing fields in the report.

Cons

I dislike having to enter the business purpose of the expense on two different pages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Busola

Retail, 500+ employees

More than a year

5.0
June 2024

Expense management at its best

Pros

I love how I can upload evidence of incurred expenses and appreciate the overall flexibility and agility of SAP.

Cons

I have yet to encounter a show-stopper when using SAP Concur.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Matt

Automotive, 101-500 employees

More than a year

5.0
May 2024

SAP Concur Review

Pros

Concur makes it easy for me to submit expense reports and receive reimbursements.

Cons

I have no negatives about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jae

Banking, 11-50 employees

Less than a year

5.0
May 2024

Love this product

Pros

It's super easy to manage books and expenses using SAP.

Cons

No complaints about this product - it's been very good and straightforward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

M

Monika

Management Consulting, 1-10 employees

More than a year

5.0
May 2024

Robusta Tool for AP and AR Automation

Pros

SAP Concur automates expense and spend management, which eliminates fraud in my agency.

Cons

Unlike many other spend management tools I've tried, SAP Concur has a mobile app, which is a bonus. Thus, I don't find any flaws.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Electrical/Electronic Manufacturing, 500+ employees

More than a year

4.0
May 2024

SAP Concur User Review

Pros

With SAP Concur, I can create accurate, detailed expense reports, automate expense management processes, and have visibility anytime and anywhere. I can submit and approve expense reports from anywhere via the mobile app.

Cons

The AI technology in the platform can be challenging. When I take a picture and upload the receipt information, Concur doesn't always capture it correctly, lengthening the process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P

Pam

Education Management, 500+ employees

More than a year

5.0
May 2024

Easy System

Pros

It's easy to use, upload receipts, and choose the type of expense. It's also easy to get approval and track the status of the expense report in the system.

Cons

Allocating expenses to a specific unit or business area is much more cumbersome than I would like. There are many steps, and it's not intuitive, so I've had employees miss the allocation entirely.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

Automate Your Expense and Travel Management Program with Ease!

Pros

SAP's fully-built integrations with Frequent Flyer programs, Lyft, travel agencies, and Google make my travel planning enjoyable and automated. I no longer worry about adding flyer status, marking calendars, or uploading receipts. Concur handles everything, saving me time and money.

Cons

The UI/UX can be a bit clunky and slow at times. It takes some time to get used to how things are laid out and how the workflows operate. But once I get the hang of it, it's smooth sailing ahead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SK

Sree Keerthi

Computer Software, 500+ employees

More than a year

5.0
May 2024

Track expenses without hastle

Pros

I like the simple and easy-to-use interface. Travel booking is easy and can be easily added to the employer's reimbursement.

Cons

The mobile app should be improved to make it easier to track and book travel.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L

Lorna

Hospital & Health Care, 500+ employees

More than a year

4.0
May 2024

Good solid expense and travel application

Pros

The integration with corporate travel allows me to claim expenses and book accommodation or travel in one application. Reports and analytics are available across all these areas. Support is always responsive and prompt in resolving any issues. It's quite simple to use, and most team members pick it up quickly.

Cons

I would prefer the option of being logged into SAP for the day and not having to re-log in throughout the day. The search facility as an admin only allows me to search by first name or surname, not both. Also, I can't easily move a 'group' of users to a new approver as an admin.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Laurence

International Affairs, 500+ employees

Less than a year

2.0
May 2024

NIGHTMARE TOOL

Pros

None actually, none.

Cons

The flights offered and its functionality, which is not very intuitive, cause much more work for the assistants than our old SAP system, which was easier and more flexible to use.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

6

J

John

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
May 2024

Concur review

Pros

Its interface is user-friendly and serves its main purpose.

Cons

The user interface has room for significant aesthetic improvements. By enhancing the visual design, the overall user experience could be made more pleasant and engaging. Making these changes would not only modernize the appearance but also make the platform more visually appealing and intuitive for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2024

Great Resource for Business Travel

Pros

I appreciate how SAP Concur Travel simplifies changes for me. My preferences are embedded into the system, saving me time by offering travel options that best suit my needs.

Cons

I wish I could use canceled points and tickets for personal travel when non-refundable business travel gets canceled.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Banking, 500+ employees

More than a year

5.0
May 2024

A superb tool for managing expenses and overall costs in a turbulent period of rising costs

Pros

The platform's ease of use, well-organized layout, and clearly identified features have really helped me manage costs during times of rising prices and expenses. Accessing the necessary information is straightforward.

Cons

I have nothing but positives to say about the tool at present.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ilenia

Hospital & Health Care, 11-50 employees

More than a year

4.0
April 2024

My Experience With SAP Concur

Pros

It makes handling accounting straightforward and managing expenses hassle-free.

Cons

Everything about SAP Concur amazes me. No issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

V

Valentina

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2024

SAP Concur Is a Great Accounting Solution

Pros

I find the features of this expense management solution very effective. SAP Concur has proven to be reliable for me.

Cons

I find SAP Concur powerful and dependable. It has been so reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shaista

Information Technology and Services, 51-100 employees

Less than 6 months

3.0
April 2024

Expense management is made easy

Pros

I found it to be an excellent in-house solution from SAP. Managing expenses and invoicing is simple.

Cons

I wouldn't have it as a separate solution because the interface and functionalities don't measure up to other competitors.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
April 2024

Good system for managing expense reports

Pros

The current version I use integrates with map software, automatically calculating mileage reimbursements. Uploading receipts via smartphone photos is also very convenient.

Cons

Managing routes is cumbersome and takes time to enter all the necessary data.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

R

Ryan

Consumer Services, 500+ employees

More than a year

3.0
April 2024

Challenging to use

Pros

It did its job, and I always received my travel reimbursements without any issues.

Cons

I find it confusing to use. A few different buttons feel the same, so I often needed help from more senior users.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
March 2024

Travel expense reporting made easy

Pros

The system is quite intuitive; I can scan and upload receipts easily. This gives me a clear overview of the payout status and immediately shows if something is missing.

Cons

Unfortunately, the system isn't integrated into our payroll accounting. Payments are made separately via the accounting department. Integration is possible, but we don't want it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
March 2024

SAP concur, a must have for expenses management fairly

Pros

Excellent interface for end users 2. Quick actions 3. Can upload large files 4. Very secure

Cons

The app isn't very intuitive. 2. It needs authentication even for remembered devices. 3. I can't change approvers, especially when they are out of office.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Abigail

Education Management, 500+ employees

Less than a year

5.0
March 2024

Helpful Tool for Expense and Travel Management

Pros

Everything I need to manage business expenses is centralized. Creating a report or request is incredibly simple, and Concur helps me accurately estimate trip costs with all details in one place. After my trip, uploading receipts and organizing expenses is very efficient, taking just five minutes if I'm organized. The workflow is helpful for handling mistakes or necessary back-and-forth. Overall, it's a seamless product that simplifies managing our team's expenses.

Cons

The only thing I don't particularly enjoy at our institution is that reports cost quite a bit to submit. We prioritize submitting as few as possible, but accidents or unplanned expenses happen. In the grand scheme, the cost isn't high, but it is there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

Destiny

Human Resources, 51-100 employees

Less than a year

5.0
March 2024

Keep Track

Pros

I like SAP Concur because it helps me track my expenses and submit them at the end of the month. Logging expenses as they occur makes end-of-month submission easy. Electronic submissions streamline the process, allowing me to submit and wait for reimbursement.

Cons

SAP Concur can be intimidating initially. Once I became familiar with the software, it was easier to navigate, but at first, it was confusing and challenging to understand how to create reports and claim reimbursements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

DEANNA

Financial Services, 500+ employees

More than a year

5.0
March 2024

SAP CONCUR

Pros

What I like most about SAP Concur is its intuitive design, and I would recommend it to customers/vendors.

Cons

I don't have any dislikes regarding SAP Concur at this time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK

Soon Kit

Banking, 500+ employees

More than a year

3.0
March 2024

Default software by many large organization. so good client reference check during procurement

Pros

It has all the features I expect from expense management software.

Cons

Some features aren't intuitive, and error messages could be more precise.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Antonella

Hospital & Health Care, 51-100 employees

More than a year

5.0
March 2024

Making Accounting Easy With SAP Concur

Pros

With SAP Concur, we effortlessly manage all our accounting and expense processes.

Cons

There's nothing to hate about SAP Concur. It has delivered.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

B

Brooke

Veterinary, 101-500 employees

More than a year

5.0
March 2024

Great tool for expediently reconciling invoices!

Pros

It eliminated the need for paper forms, reducing redundant work on my part.

Cons

I had to get my team members to download the app; compliance at first is always tough.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BJ

Benjamin Joab

Medical Devices, 51-100 employees

Less than 6 months

5.0
March 2024

Get SAP A-SAP

Pros

There are so many functions, catering to numerous roles and departments.

Cons

The menu is a bit cluttered, but it's not difficult to learn.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

agnes

Pharmaceuticals, 51-100 employees

Less than 6 months

5.0
March 2024

used at work

Pros

I've used Concur a few times since my workplace implemented it for expenses and travel. Overall, it's quite easy to use, especially for attaching receipts to specific expenses and viewing expense history. The system also allows for travel booking and lets a manager book travel on your behalf.

Cons

The communication about the status of expense processing seems limited, and it's hard to tell at which stage the expense is.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

D

Doreen

Environmental Services, 101-500 employees

More than a year

5.0
February 2024

SAP Concur the ultimate expense reporting software

Pros

The software has been very useful, helping us with efficient invoicing, expense reporting, and better travel management.

Cons

Customer service response is a bit slow, especially when I need an urgent response.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Luke

Real Estate, 500+ employees

Less than 6 months

5.0
February 2024

Industry leading expense management

Pros

I love the customization options and its integration with numerous other systems, simplifying financial reporting.

Cons

There's a learning curve and many options, so it needs to be set up properly for businesses to see the benefits of such software.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

10

M

Marily

Computer Software, 500+ employees

More than a year

4.0
February 2024

SAP Concur Daily User

Pros

I can detect invoice errors by matching payments using 2- and 3-way matching tools.

Cons

The mobile application lacks some features available on cloud apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Devin

Automotive, 51-100 employees

More than a year

5.0
February 2024

Concur review

Pros

I like that we can route approvals to different people if needed or send them back to the originator for adjustments.

Cons

I don't like that I can't go back and unapprove an invoice after it's been approved.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

Z

Zobaida

Construction, 51-100 employees

More than a year

4.0
February 2024

The best for expense management

Pros

SAP Concur is one of the best tools I've used for managing expenses, keeping every dollar spent under control. It's easy to use, has a beautiful user interface, and integrates easily with existing systems.

Cons

There's nothing to dislike about SAP Concur. It's great software, but I wish they could design a version for single users.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

10

E

ERIN

Medical Devices, 1-10 employees

More than a year

4.0
February 2024

Concur for Sales Expenses

Pros

I liked being able to itemize hotel charges in detail. It made it easier to separate personal charges from business expenses. I can mark some charges as personal so they don't get filed for reimbursement while claiming the rest.

Cons

Overall, it's a little cumbersome, and the app seems outdated. It's bulky and more complicated to navigate than necessary.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

10

Functionality

8

B

Brittany

Pharmaceuticals, 500+ employees

More than a year

5.0
February 2024

Industry standard

Pros

There are many add-on plugins compatible with SAP Concur, making it easy to address business needs within the same plugin.

Cons

The customer support portal can be slow to respond to urgent issues, even if you pay extra for service assistance to have a dedicated team.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Adam

Food & Beverages, 51-100 employees

More than a year

4.0
February 2024

SAP for Expenses

Pros

The software can autofill many key details, speeding up the expense input process. It organizes all receipts by date, making it easy to see what and when I've spent.

Cons

The mobile function is slow and can be very clunky.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

10

Functionality

10