Concur Reviews
Total 50 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars24%
3
Stars10%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Jane
Real Estate, 101-500 employees
More than a year
“Expense Manager in Real Estate Industry
Pros
SAP Concur eliminates fraud by automatically managing travel and expense spending.
Cons
SAP Concur has never been a problem in my job.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Market Research, 500+ employees
Less than a year
“clunky but did the job
Pros
It got the job done but had a poor user experience. Overall, it allowed me to book travel.
Cons
The user experience is incredibly poor, giving me the impression that it's trapped in the early 2000s. It feels outdated and clunky, lacking the modern, streamlined design I expect from contemporary software. This outdated feel makes it frustrating and inefficient to use.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Ryan
Human Resources, 1-10 employees
More than a year
“Gold standard accounting tool
Pros
After trying a few others, I found it to be the most seamless and smooth to use.
Cons
I pay a high premium for many of the features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Marya
Accounting, 51-100 employees
Less than 6 months
“My opinion on SAP concur
Pros
What I appreciate most about SAP Concur is how efficient it is for managing expense reports and business travel. The app offers an intuitive interface that makes submitting expense reports quick and easy. Capturing receipts directly from the mobile app is a significant advantage.
Cons
I have no complaints. SAP Concur perfectly suits its capabilities.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Scott
Hospitality, 101-500 employees
More than a year
“Concur is the ultimate Travel Tool with Expense
Pros
It makes travelers follow rules. If I am out of policy, I need to provide a reason. Depending on the company's rules, my travel may or may not be approved. It really depends on what the company wants to enforce.
Cons
After years of use, like anything, a traveler can manipulate it. If they reduce the window of hours, it will make them appear within policy, even though they aren't.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Tamara
Retail, 1-10 employees
More than a year
“Concur SAP
Pros
Managing various aspects such as scheduling, tracking travel expenses, calculating mileage, and recording clock-in and clock-out times.
Cons
I loved this product; there's nothing wrong with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katerina
Consumer Goods, 500+ employees
More than a year
“Useful tool but UI/UX could be improved
Pros
It is a helpful tool for managing business trip bookings and expenses in one place.
Cons
It's hard to navigate and find key information for proposed options, and it's impossible to modify things on my bookings.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
7
Ritu
Biotechnology, 500+ employees
More than a year
“SAP concur is very useful for expense management, travel invoicing and accounting
Pros
I like that it is very straightforward to upload receipts, and it extracts all necessary information from the receipt itself, eliminating the need for manual input. Preparing an expense report and submitting it for reimbursement is also very easy. It can be used for online tickets with accounts, expense management, storing invoice receipts, and accounting. I highly recommend it for all organizations.
Cons
Finding the grants account for payment is a bit tricky, but with future updates and training, I can overcome it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
Machinery, 500+ employees
More than a year
“Concur Expense program
Pros
Concur is very easy to use, and reports are generated promptly.
Cons
There's nothing I dislike about the program.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ryan
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
“SAP Concur takes the chore out of tracking expenses
Pros
I appreciate how seamlessly SAP Concur integrates into my daily life. I don't have to think about my expenses. I take a picture of the receipt, create the expense, and submit it at the end of the month. No more piles of receipts.
Cons
Since I work mainly from my mobile device, some of the small thumbnails of receipt images are hard to see.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Russell
Automotive, 51-100 employees
More than a year
“Expense reporting with Concur
Pros
We used Concur to report business expenses for reimbursement. Concur tracked expenditures and allowed us to upload receipts.
Cons
Sometimes, when using Concur, I would upload a receipt and it would hang or get lost somehow. This was problematic if I used the app and threw the receipt away, assuming Concur had captured it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James
Logistics and Supply Chain, 51-100 employees
More than a year
“Very Satisfied
Pros
It's easy to use, and the features are excellent.
Cons
Nothing, just the bugs and issues occasionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mohammed
Investment Management, 500+ employees
Less than 6 months
“Gets the job done
Pros
It has many features and allows for detailed input when reporting expenses.
Cons
The UI and UX are convoluted, and it took me a while to get used to them and understand how to use the software properly.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
9
Caryn
Apparel & Fashion, 500+ employees
More than a year
“Expense reporting made easy
Pros
I like that Concur allows me to easily update an expense report and recall it if something is incorrect. I can also change who I assign my expense report to. It's also great that it flags any missing fields in the report.
Cons
I dislike having to enter the business purpose of the expense on two different pages.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Busola
Retail, 500+ employees
More than a year
“Expense management at its best
Pros
I love how I can upload evidence of incurred expenses and appreciate the overall flexibility and agility of SAP.
Cons
I have yet to encounter a show-stopper when using SAP Concur.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Matt
Automotive, 101-500 employees
More than a year
“SAP Concur Review
Pros
Concur makes it easy for me to submit expense reports and receive reimbursements.
Cons
I have no negatives about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jae
Banking, 11-50 employees
Less than a year
“Love this product
Pros
It's super easy to manage books and expenses using SAP.
Cons
No complaints about this product - it's been very good and straightforward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Monika
Management Consulting, 1-10 employees
More than a year
“Robusta Tool for AP and AR Automation
Pros
SAP Concur automates expense and spend management, which eliminates fraud in my agency.
Cons
Unlike many other spend management tools I've tried, SAP Concur has a mobile app, which is a bonus. Thus, I don't find any flaws.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“SAP Concur User Review
Pros
With SAP Concur, I can create accurate, detailed expense reports, automate expense management processes, and have visibility anytime and anywhere. I can submit and approve expense reports from anywhere via the mobile app.
Cons
The AI technology in the platform can be challenging. When I take a picture and upload the receipt information, Concur doesn't always capture it correctly, lengthening the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pam
Education Management, 500+ employees
More than a year
“Easy System
Pros
It's easy to use, upload receipts, and choose the type of expense. It's also easy to get approval and track the status of the expense report in the system.
Cons
Allocating expenses to a specific unit or business area is much more cumbersome than I would like. There are many steps, and it's not intuitive, so I've had employees miss the allocation entirely.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8