Jane
Real Estate, 101-500 employees
More than a year
“Expense Manager in Real Estate Industry
Pros
SAP Concur eliminates fraud by automatically managing travel and expense spending.
Cons
SAP Concur has never been a problem in my job.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Market Research, 500+ employees
Less than a year
“clunky but did the job
Pros
It got the job done but had a poor user experience. Overall, it allowed me to book travel.
Cons
The user experience is incredibly poor, giving me the impression that it's trapped in the early 2000s. It feels outdated and clunky, lacking the modern, streamlined design I expect from contemporary software. This outdated feel makes it frustrating and inefficient to use.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Ryan
Human Resources, 1-10 employees
More than a year
“Gold standard accounting tool
Pros
After trying a few others, I found it to be the most seamless and smooth to use.
Cons
I pay a high premium for many of the features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Marya
Accounting, 51-100 employees
Less than 6 months
“My opinion on SAP concur
Pros
What I appreciate most about SAP Concur is how efficient it is for managing expense reports and business travel. The app offers an intuitive interface that makes submitting expense reports quick and easy. Capturing receipts directly from the mobile app is a significant advantage.
Cons
I have no complaints. SAP Concur perfectly suits its capabilities.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Scott
Hospitality, 101-500 employees
More than a year
“Concur is the ultimate Travel Tool with Expense
Pros
It makes travelers follow rules. If I am out of policy, I need to provide a reason. Depending on the company's rules, my travel may or may not be approved. It really depends on what the company wants to enforce.
Cons
After years of use, like anything, a traveler can manipulate it. If they reduce the window of hours, it will make them appear within policy, even though they aren't.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Tamara
Retail, 1-10 employees
More than a year
“Concur SAP
Pros
Managing various aspects such as scheduling, tracking travel expenses, calculating mileage, and recording clock-in and clock-out times.
Cons
I loved this product; there's nothing wrong with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katerina
Consumer Goods, 500+ employees
More than a year
“Useful tool but UI/UX could be improved
Pros
It is a helpful tool for managing business trip bookings and expenses in one place.
Cons
It's hard to navigate and find key information for proposed options, and it's impossible to modify things on my bookings.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
7
Ritu
Biotechnology, 500+ employees
More than a year
“SAP concur is very useful for expense management, travel invoicing and accounting
Pros
I like that it is very straightforward to upload receipts, and it extracts all necessary information from the receipt itself, eliminating the need for manual input. Preparing an expense report and submitting it for reimbursement is also very easy. It can be used for online tickets with accounts, expense management, storing invoice receipts, and accounting. I highly recommend it for all organizations.
Cons
Finding the grants account for payment is a bit tricky, but with future updates and training, I can overcome it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
Machinery, 500+ employees
More than a year
“Concur Expense program
Pros
Concur is very easy to use, and reports are generated promptly.
Cons
There's nothing I dislike about the program.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ryan
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
“SAP Concur takes the chore out of tracking expenses
Pros
I appreciate how seamlessly SAP Concur integrates into my daily life. I don't have to think about my expenses. I take a picture of the receipt, create the expense, and submit it at the end of the month. No more piles of receipts.
Cons
Since I work mainly from my mobile device, some of the small thumbnails of receipt images are hard to see.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Russell
Automotive, 51-100 employees
More than a year
“Expense reporting with Concur
Pros
We used Concur to report business expenses for reimbursement. Concur tracked expenditures and allowed us to upload receipts.
Cons
Sometimes, when using Concur, I would upload a receipt and it would hang or get lost somehow. This was problematic if I used the app and threw the receipt away, assuming Concur had captured it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James
Logistics and Supply Chain, 51-100 employees
More than a year
“Very Satisfied
Pros
It's easy to use, and the features are excellent.
Cons
Nothing, just the bugs and issues occasionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mohammed
Investment Management, 500+ employees
Less than 6 months
“Gets the job done
Pros
It has many features and allows for detailed input when reporting expenses.
Cons
The UI and UX are convoluted, and it took me a while to get used to them and understand how to use the software properly.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
9
Caryn
Apparel & Fashion, 500+ employees
More than a year
“Expense reporting made easy
Pros
I like that Concur allows me to easily update an expense report and recall it if something is incorrect. I can also change who I assign my expense report to. It's also great that it flags any missing fields in the report.
Cons
I dislike having to enter the business purpose of the expense on two different pages.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Busola
Retail, 500+ employees
More than a year
“Expense management at its best
Pros
I love how I can upload evidence of incurred expenses and appreciate the overall flexibility and agility of SAP.
Cons
I have yet to encounter a show-stopper when using SAP Concur.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Matt
Automotive, 101-500 employees
More than a year
“SAP Concur Review
Pros
Concur makes it easy for me to submit expense reports and receive reimbursements.
Cons
I have no negatives about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jae
Banking, 11-50 employees
Less than a year
“Love this product
Pros
It's super easy to manage books and expenses using SAP.
Cons
No complaints about this product - it's been very good and straightforward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Monika
Management Consulting, 1-10 employees
More than a year
“Robusta Tool for AP and AR Automation
Pros
SAP Concur automates expense and spend management, which eliminates fraud in my agency.
Cons
Unlike many other spend management tools I've tried, SAP Concur has a mobile app, which is a bonus. Thus, I don't find any flaws.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“SAP Concur User Review
Pros
With SAP Concur, I can create accurate, detailed expense reports, automate expense management processes, and have visibility anytime and anywhere. I can submit and approve expense reports from anywhere via the mobile app.
Cons
The AI technology in the platform can be challenging. When I take a picture and upload the receipt information, Concur doesn't always capture it correctly, lengthening the process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pam
Education Management, 500+ employees
More than a year
“Easy System
Pros
It's easy to use, upload receipts, and choose the type of expense. It's also easy to get approval and track the status of the expense report in the system.
Cons
Allocating expenses to a specific unit or business area is much more cumbersome than I would like. There are many steps, and it's not intuitive, so I've had employees miss the allocation entirely.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Automate Your Expense and Travel Management Program with Ease!
Pros
SAP's fully-built integrations with Frequent Flyer programs, Lyft, travel agencies, and Google make my travel planning enjoyable and automated. I no longer worry about adding flyer status, marking calendars, or uploading receipts. Concur handles everything, saving me time and money.
Cons
The UI/UX can be a bit clunky and slow at times. It takes some time to get used to how things are laid out and how the workflows operate. But once I get the hang of it, it's smooth sailing ahead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sree Keerthi
Computer Software, 500+ employees
More than a year
“Track expenses without hastle
Pros
I like the simple and easy-to-use interface. Travel booking is easy and can be easily added to the employer's reimbursement.
Cons
The mobile app should be improved to make it easier to track and book travel.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lorna
Hospital & Health Care, 500+ employees
More than a year
“Good solid expense and travel application
Pros
The integration with corporate travel allows me to claim expenses and book accommodation or travel in one application. Reports and analytics are available across all these areas. Support is always responsive and prompt in resolving any issues. It's quite simple to use, and most team members pick it up quickly.
Cons
I would prefer the option of being logged into SAP for the day and not having to re-log in throughout the day. The search facility as an admin only allows me to search by first name or surname, not both. Also, I can't easily move a 'group' of users to a new approver as an admin.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Laurence
International Affairs, 500+ employees
Less than a year
“NIGHTMARE TOOL
Pros
None actually, none.
Cons
The flights offered and its functionality, which is not very intuitive, cause much more work for the assistants than our old SAP system, which was easier and more flexible to use.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
6
John
Health, Wellness and Fitness, 500+ employees
More than a year
“Concur review
Pros
Its interface is user-friendly and serves its main purpose.
Cons
The user interface has room for significant aesthetic improvements. By enhancing the visual design, the overall user experience could be made more pleasant and engaging. Making these changes would not only modernize the appearance but also make the platform more visually appealing and intuitive for users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Great Resource for Business Travel
Pros
I appreciate how SAP Concur Travel simplifies changes for me. My preferences are embedded into the system, saving me time by offering travel options that best suit my needs.
Cons
I wish I could use canceled points and tickets for personal travel when non-refundable business travel gets canceled.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Banking, 500+ employees
More than a year
“A superb tool for managing expenses and overall costs in a turbulent period of rising costs
Pros
The platform's ease of use, well-organized layout, and clearly identified features have really helped me manage costs during times of rising prices and expenses. Accessing the necessary information is straightforward.
Cons
I have nothing but positives to say about the tool at present.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ilenia
Hospital & Health Care, 11-50 employees
More than a year
“My Experience With SAP Concur
Pros
It makes handling accounting straightforward and managing expenses hassle-free.
Cons
Everything about SAP Concur amazes me. No issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Valentina
Hospital & Health Care, 500+ employees
More than a year
“SAP Concur Is a Great Accounting Solution
Pros
I find the features of this expense management solution very effective. SAP Concur has proven to be reliable for me.
Cons
I find SAP Concur powerful and dependable. It has been so reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shaista
Information Technology and Services, 51-100 employees
Less than 6 months
“Expense management is made easy
Pros
I found it to be an excellent in-house solution from SAP. Managing expenses and invoicing is simple.
Cons
I wouldn't have it as a separate solution because the interface and functionalities don't measure up to other competitors.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Good system for managing expense reports
Pros
The current version I use integrates with map software, automatically calculating mileage reimbursements. Uploading receipts via smartphone photos is also very convenient.
Cons
Managing routes is cumbersome and takes time to enter all the necessary data.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Ryan
Consumer Services, 500+ employees
More than a year
“Challenging to use
Pros
It did its job, and I always received my travel reimbursements without any issues.
Cons
I find it confusing to use. A few different buttons feel the same, so I often needed help from more senior users.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Anonymous
Not Specified, 101-500 employees
More than a year
“Travel expense reporting made easy
Pros
The system is quite intuitive; I can scan and upload receipts easily. This gives me a clear overview of the payout status and immediately shows if something is missing.
Cons
Unfortunately, the system isn't integrated into our payroll accounting. Payments are made separately via the accounting department. Integration is possible, but we don't want it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“SAP concur, a must have for expenses management fairly
Pros
Excellent interface for end users 2. Quick actions 3. Can upload large files 4. Very secure
Cons
The app isn't very intuitive. 2. It needs authentication even for remembered devices. 3. I can't change approvers, especially when they are out of office.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Abigail
Education Management, 500+ employees
Less than a year
“Helpful Tool for Expense and Travel Management
Pros
Everything I need to manage business expenses is centralized. Creating a report or request is incredibly simple, and Concur helps me accurately estimate trip costs with all details in one place. After my trip, uploading receipts and organizing expenses is very efficient, taking just five minutes if I'm organized. The workflow is helpful for handling mistakes or necessary back-and-forth. Overall, it's a seamless product that simplifies managing our team's expenses.
Cons
The only thing I don't particularly enjoy at our institution is that reports cost quite a bit to submit. We prioritize submitting as few as possible, but accidents or unplanned expenses happen. In the grand scheme, the cost isn't high, but it is there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Destiny
Human Resources, 51-100 employees
Less than a year
“Keep Track
Pros
I like SAP Concur because it helps me track my expenses and submit them at the end of the month. Logging expenses as they occur makes end-of-month submission easy. Electronic submissions streamline the process, allowing me to submit and wait for reimbursement.
Cons
SAP Concur can be intimidating initially. Once I became familiar with the software, it was easier to navigate, but at first, it was confusing and challenging to understand how to create reports and claim reimbursements.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
DEANNA
Financial Services, 500+ employees
More than a year
“SAP CONCUR
Pros
What I like most about SAP Concur is its intuitive design, and I would recommend it to customers/vendors.
Cons
I don't have any dislikes regarding SAP Concur at this time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Soon Kit
Banking, 500+ employees
More than a year
“Default software by many large organization. so good client reference check during procurement
Pros
It has all the features I expect from expense management software.
Cons
Some features aren't intuitive, and error messages could be more precise.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Antonella
Hospital & Health Care, 51-100 employees
More than a year
“Making Accounting Easy With SAP Concur
Pros
With SAP Concur, we effortlessly manage all our accounting and expense processes.
Cons
There's nothing to hate about SAP Concur. It has delivered.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brooke
Veterinary, 101-500 employees
More than a year
“Great tool for expediently reconciling invoices!
Pros
It eliminated the need for paper forms, reducing redundant work on my part.
Cons
I had to get my team members to download the app; compliance at first is always tough.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin Joab
Medical Devices, 51-100 employees
Less than 6 months
“Get SAP A-SAP
Pros
There are so many functions, catering to numerous roles and departments.
Cons
The menu is a bit cluttered, but it's not difficult to learn.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
agnes
Pharmaceuticals, 51-100 employees
Less than 6 months
“used at work
Pros
I've used Concur a few times since my workplace implemented it for expenses and travel. Overall, it's quite easy to use, especially for attaching receipts to specific expenses and viewing expense history. The system also allows for travel booking and lets a manager book travel on your behalf.
Cons
The communication about the status of expense processing seems limited, and it's hard to tell at which stage the expense is.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Doreen
Environmental Services, 101-500 employees
More than a year
“SAP Concur the ultimate expense reporting software
Pros
The software has been very useful, helping us with efficient invoicing, expense reporting, and better travel management.
Cons
Customer service response is a bit slow, especially when I need an urgent response.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Luke
Real Estate, 500+ employees
Less than 6 months
“Industry leading expense management
Pros
I love the customization options and its integration with numerous other systems, simplifying financial reporting.
Cons
There's a learning curve and many options, so it needs to be set up properly for businesses to see the benefits of such software.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Marily
Computer Software, 500+ employees
More than a year
“SAP Concur Daily User
Pros
I can detect invoice errors by matching payments using 2- and 3-way matching tools.
Cons
The mobile application lacks some features available on cloud apps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Devin
Automotive, 51-100 employees
More than a year
“Concur review
Pros
I like that we can route approvals to different people if needed or send them back to the originator for adjustments.
Cons
I don't like that I can't go back and unapprove an invoice after it's been approved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Zobaida
Construction, 51-100 employees
More than a year
“The best for expense management
Pros
SAP Concur is one of the best tools I've used for managing expenses, keeping every dollar spent under control. It's easy to use, has a beautiful user interface, and integrates easily with existing systems.
Cons
There's nothing to dislike about SAP Concur. It's great software, but I wish they could design a version for single users.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
ERIN
Medical Devices, 1-10 employees
More than a year
“Concur for Sales Expenses
Pros
I liked being able to itemize hotel charges in detail. It made it easier to separate personal charges from business expenses. I can mark some charges as personal so they don't get filed for reimbursement while claiming the rest.
Cons
Overall, it's a little cumbersome, and the app seems outdated. It's bulky and more complicated to navigate than necessary.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Brittany
Pharmaceuticals, 500+ employees
More than a year
“Industry standard
Pros
There are many add-on plugins compatible with SAP Concur, making it easy to address business needs within the same plugin.
Cons
The customer support portal can be slow to respond to urgent issues, even if you pay extra for service assistance to have a dedicated team.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Adam
Food & Beverages, 51-100 employees
More than a year
“SAP for Expenses
Pros
The software can autofill many key details, speeding up the expense input process. It organizes all receipts by date, making it easy to see what and when I've spent.
Cons
The mobile function is slow and can be very clunky.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
10