Recurly Reviews

Pros

What I like about Recurly is its simplicity and user friendliness. Time is money, after all, right? It's amazing that you log in and quickly find what I need through intuitive navigation. An excellent tool indeed.

Cons

So far, there isn't much to complain about. We have been satisfied with our experience thus far.

Pros

Managing our subscriptions is not a hassle anymore, all credit goes to Recurly. We rely on it daily for customer billing, taxes and analytics such as churn and revenue tracking.

Cons

This isn't really a con, but setting everything up can take some time, and it can be a bit technical for those without much experience. However, this is expected for a platform like Recurly.

Pros

The software's accessibility and user-friendliness are fantastic. I also like that it is very easy to use.

Cons

There are times when I wish there were reports that displayed a snapshot in time rather than the current view.

Pros

What impresses me most about Recurly is its versatility. I have a wide range of options to send customized discounts, codes, create plans, edit renewal dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons

If there's anything I don't like, it's that sometimes a support pop-up appears and interrupts my work when I don't need to contact support. I understand that the platform is trying to offer assistance, but for experienced users who already know how to seek support, it can be a little annoying.

Pros

I find the software amazing as it provides excellent API and connectivity. The upcoming catalog upgrade will be incredibly helpful for us. Moreover, the support team is absolutely outstanding.

Cons

Some of the API limitations for add-on products have been a challenge in the past. However, it seems that the catalog update may have addressed those issues.

Pros

The interface is decent, and the software provides good integration functionality, although there are occasional breaks.

Cons

I had a disappointing experience with customer service. They charged us thousands of dollars for a single bill, despite us raising the issue multiple times. We were passed around to 5 different customer support representatives, and in the end, they refused to address our request. We've been their customer for over three years, and it's very disheartening to feel ripped off in this manner.

Pros

The freedom in setting up subscriptions is something I love about Recurly. I can easily configure future start dates, bill forwards, automatic billing and apply percentage or dollar discounts. Recurly simplifies the process and handles exceptions well.

Cons

The rollout of new features is quite slow. Sometimes, when setting up multiple subscriptions to occur simultaneously, they end up being sent separately. Recurly only allows you to choose the hour (in UTC) for a subscription, but occasionally, they change the minute without explanation. As an admin, it's frustrating to manage this confusing anomaly.

Pros

It's great to have all the financial information of a customer in one place with Recurly. It has the complete contract history, payment details and billing information. Anyone with access to Recurly can retrieve that information without needing to ask someone in charge.

Cons

It becomes confusing when there's a large volume of logs and movements to keep track of.

Pros

Recurly has made subscription and billing management very easy for us. There are no complications whatsoever.

Cons

Setting up Recurly requires some technical assistance, without which it becomes challenging. However, overall, it's a great platform.

Pros

Figuring out how to use Recurly is not a problem! With just one or two clicks, I can access all the information I need. It's also transparent for the rest of the team when they need to search for information.

Cons

I wish there were more dashboards available. Additionally, it's annoying that I'm unable to export the information I see on the screen.

Pros

Overall, Recurly is pretty good. It's easy to search for clients and get an overview of their details.

Cons

I often find myself getting lost in the invoices and payments section. It's not very clear, and when checking how much a specific client pays, it displays the full price without considering any discounts they may have. So, I have to manually calculate the discount. It would also be helpful to have more reports related to accounts nearing the end of a discount period, for example.

Pros

Recurly is my go-to solution for billing and subscription tracking. I like its integration with multiple payment gateways and the availability of a sandbox environment for testing and experimentation.

Cons

I'm quite satisfied with Recurly, but it would be even better if there were more reporting and customization options available.

Pros

When it comes to our billing process and client information privacy, we prioritize security. Recurly provides excellent settings and configurations that allow us to grant access to necessary information while restricting access to sensitive data. Thanks to Recurly, our billing process runs much smoother.

Cons

Our billing process involves many exceptions specific to each client, and Recurly doesn't handle these exceptions as well as we would like.

Pros

The automation feature for setting up recurring billing is fantastic and incredibly easy to configure. Moreover, their customer service team is exceptional and always available when needed. Adding new members or terminating existing ones is also a simple task now, without the hassle of countless steps like other software.

Cons

Most of the time, emails from Recurly end up in the spam folder, and the cost is somewhat high.

Pros

Assisting customers with their accounts and addressing billing-related issues is not a problem anymore with Recurly. It's truly wonderful to have such convenience.

Cons

There's not much to complain about! It's incredibly easy to use, and we rarely encounter any problems.

Pros

Let's start with support. I genuinely love how helpful the team is. I would be lost without them. While I can't compare it to other programs, I feel that Recurly meets (or at least most) of our needs. The design and user-friendly interface are also aspects I really like.

Cons

I wish there were more options for customizing reports. The software doesn't feel very intuitive to me, and I think having tooltips would greatly help navigate its business impact. While there is a Help section and FAQ, it can take some time to find the specific information I need.

Pros

I haven't discovered a specific feature that stands out yet. I'm still working on a simple setup with Recurly. Hopefully, one day it will be set up properly, as we're losing money every day due to inadequate support.

Cons

The on-boarding support is terrible. I really wish Recurly had a better customer service team that could assist with setting up the product. Instead, I keep getting passed around without receiving the correct information, even though other providers confirmed it's all that's needed.

Pros

Recurly is an exceptional tool for subscription billing. It provides a lot of different features. Also I find it relatively easy to use, and it's always reliable.

Cons

Recurly is a great software, but it can be slow at times. Also I also feel that the reporting functions need a bit more improvement.

Pros

One thing I really like about this software is how it keeps track of all our subscriptions and balances.

Cons

The renewal bot is my least favorite feature. I've noticed that it automatically renews canceled subscriptions for customers, which is quite frustrating.

Pros

It's a great solution for managing subscription payments without hefty commissions. Creating coupons and credits is easy as well.

Cons

Recurly could be more user-friendly for beginners. Also it would be fantastic to have a tutorial on how to use the software.