Recurly Reviews

Pros

Once I learned how to navigate it, using the software became very easy! I can access all the necessary information with just a click or two. The time and date stamps on records are a great feature as they simplify my search for payment and billing data.

Cons

The one aspect of Recurly that I really dislike is the requirement to generate new passwords occasionally. However, apart from that, everything else is perfect.

Pros

From creating invoices to processing payments and refunds, everything is just a few clicks away.

Cons

It doesn't make much sense to me that we have to keep updating our password from time to time. While I understand it's for security purposes, it doesn't contribute much to user ease.

Pros

This tool is user-friendly and easy to navigate. Recurly has been a lifesaver for me, especially when it comes to finding our members invoices and charges. I no longer need to seek help from our team leads because the information provided is clear and concise.

Cons

There were instances where we encountered delays in processing refunds, and the real-time reflection was not direct.

Pros

The detailed records with their timestamps are a major advantage. They help me locate, investigate and keep track of the information I need for payments and billing matters.

Cons

The only thing that truly bothers me about Recurly is the automatic log-out feature that kicks in after 5 minutes of inactivity.

Pros

One thing I particularly like about Recurly is the transaction feature, where I can check the status and errors of the card before saving it in the system. It provides precise information about encountered errors and suggests solutions. Additionally, it offers other useful features such as the card update tab, activities and a list of orders/invoices.

Cons

What I like least is the software's security system that automatically logs you out if you're idle for more than 15 minutes. While it's not a major issue, it can be problematic at times.

Pros

Recurly is easy to configure and use. As a support representative, I can easily review customer billing information, subscriptions, coupons and discounts and make necessary changes. I like that there are hosted account and billing management pages available which allows customers to update their information without logging in.

Cons

As a non-admin user, I have limited access to certain data I need to support my customers, such as viewing add-on products and accessing reports that detail which products were sold and to whom. Perhaps this configuration is specific to my company's decision rather than the default access based on user type.

Pros

I've been using Recurly for billing, invoicing and subscription management. Managing recurring bills for new customers has become much easier. Recurly offers a range of features, including customer service, reporting, payment processing and more. Their customer service is excellent too.

Cons

The product is quite pricey and may not be affordable for startups.

Pros

The detailed activity log is visible to all users which is fantastic. It helps our agents understand the customer's journey and ensures everyone is on the same page.

Cons

Recurly has experienced downtime in the past few months, which has negatively impacted our customers. Our pricing page went down due to the application not working, resulting in a negative impact on our business.

Pros

One aspect I liked about the system was its consistent performance. It always worked flawlessly, and we never received any complaints from customers regarding invoices and payments.

Cons

It took a considerable amount of time before direct debit was made available.

Pros

Dunning management, ease of editing, searchability and filters make it easier to find various transactions. The user interface and user experience are excellent.

Cons

The help documentation could use some updates. It often feels like they are written for developers rather than for everyday users.

Pros

I work on the site as part of my employment. And I must say that it serves me well.

Cons

There are occasions when the site crashes and fails to function properly.

Pros

Recurly impresses me by seamlessly integrating with our existing tools. What I particularly like is the flexibility it offers in accommodating a wider range of customers beyond month-to-month plans. We can customize subscriptions to fit our needs, including annual plans, prepaid plans and billing cycles every other month or every three months. The invoicing feature is fantastic as it allows our sales team to close deals without requiring upfront credit card information. Once accounts are set up, we can provide customers with a specific link to make payments themselves which improves trust level by reducing the number of people who handle their cards.

Cons

When processing a refund, another invoice is generated with a different invoice number. It would be better if the original invoice could be updated to indicate "fully refunded" or "partially refunded" instead of creating a new one. Additionally, the software times out after a period of inactivity for security reasons. When 2-step verification is enabled, it always asks for it during re-login, which causes annoyance.

Pros

Recurly is highly up to date. It handles all our inventory paperwork every night, making it the best tool all the time.

Cons

Everything is absolutely great with Recurly. It keeps everything together, and there's no paperwork to deal with.

Pros

Managing accounts and subscriptions, integrating with other tools and the flexibility to work with custom plans are some of the things I love about Recurly. It also provides seamless trial to subscription management, automated customer notifications and customized messaging.

Cons

I like everything about this software from generate custom reports, download localized data, analyze data, perform coupon analysis to track daily data by region. So no complaints.

Pros

The software is very user-friendly, and with just a click of a button, I have access to numerous reports. The support provided by Recurly is excellent. I've never encountered an issue that couldn't be resolved in record time. The dunning feature is absolutely brilliant.

Cons

It would be nice if the refund feature allowed transactions older than 6 months, but currently, we can only refund transactions within the past 6 months.

Pros

The ease of use is remarkable. Recurly allows us to properly integrate several Personal and Enterprise subscription models with our payment providers and backend systems.

Cons

The permissioning system could offer more flexibility. I'd like to have more control over restricting my agents without limiting their ability to serve our customers.

Pros

While the features and ease of use are impressive, what stands out the most is the exceptional customer service. My team and I receive quick and thorough responses to every question we have.

Cons

I can't think of any major cons. We're currently integrating GoCardless, and while it has been a bit clunky, I don't believe it's Recurly's fault.

Pros

I'm particularly fond of the churn reduction features offered by Recurly. It's reassuring to know that a team of experts is taking care of the details which saves me from worrying about them.

Cons

At times, it feels like Recurly focuses too much on enterprise clients and overlooks smaller businesses. However, they still have an impressive set of features for smaller businesses.

Pros

Recurly is easy to set up, and customers find it simple to update their billing information and review invoices. The automatic revenue recoveries are a great feature.

Cons

It would be great if the data spreadsheet included "usernames" for easier navigation and filtering. Even though the usernames are available, they are not used in the data.

Pros

I love how user-friendly everything is. Recurly provides control over many aspects that Stripe does not.

Cons

The price is a bit on the higher side, so if it were more affordable, it would be amazing.