Recurly Reviews

“The top solution for recurring billing.

Pros

Once I learned how to navigate it, using the software became very easy! I can access all the necessary information with just a click or two. The time and date stamps on records are a great feature as they simplify my search for payment and billing data.

Cons

The one aspect of Recurly that I really dislike is the requirement to generate new passwords occasionally. However, apart from that, everything else is perfect.

“Definitely recommended for billing.

Pros

From creating invoices to processing payments and refunds, everything is just a few clicks away.

Cons

It doesn't make much sense to me that we have to keep updating our password from time to time. While I understand it's for security purposes, it doesn't contribute much to user ease.

“You will never go wrong with Recurly

Pros

This tool is user-friendly and easy to navigate. Recurly has been a lifesaver for me, especially when it comes to finding our members invoices and charges. I no longer need to seek help from our team leads because the information provided is clear and concise.

Cons

There were instances where we encountered delays in processing refunds, and the real-time reflection was not direct.

“Recurly, your #1 partner when it comes to billing and subscriptions with your business!

Pros

The detailed records with their timestamps are a major advantage. They help me locate, investigate and keep track of the information I need for payments and billing matters.

Cons

The only thing that truly bothers me about Recurly is the automatic log-out feature that kicks in after 5 minutes of inactivity.

“Billing made easy!

Pros

One thing I particularly like about Recurly is the transaction feature, where I can check the status and errors of the card before saving it in the system. It provides precise information about encountered errors and suggests solutions. Additionally, it offers other useful features such as the card update tab, activities and a list of orders/invoices.

Cons

What I like least is the software's security system that automatically logs you out if you're idle for more than 15 minutes. While it's not a major issue, it can be problematic at times.

“Recurly is a good choice for online subscription billing and management

Pros

Recurly is easy to configure and use. As a support representative, I can easily review customer billing information, subscriptions, coupons and discounts and make necessary changes. I like that there are hosted account and billing management pages available which allows customers to update their information without logging in.

Cons

As a non-admin user, I have limited access to certain data I need to support my customers, such as viewing add-on products and accessing reports that detail which products were sold and to whom. Perhaps this configuration is specific to my company's decision rather than the default access based on user type.

“Solid product but a bit expensive

Pros

I've been using Recurly for billing, invoicing and subscription management. Managing recurring bills for new customers has become much easier. Recurly offers a range of features, including customer service, reporting, payment processing and more. Their customer service is excellent too.

Cons

The product is quite pricey and may not be affordable for startups.

“While we have experienced hiccups, overall, we love Recurly!

Pros

The detailed activity log is visible to all users which is fantastic. It helps our agents understand the customer's journey and ensures everyone is on the same page.

Cons

Recurly has experienced downtime in the past few months, which has negatively impacted our customers. Our pricing page went down due to the application not working, resulting in a negative impact on our business.

“No hassles

Pros

One aspect I liked about the system was its consistent performance. It always worked flawlessly, and we never received any complaints from customers regarding invoices and payments.

Cons

It took a considerable amount of time before direct debit was made available.

“Brief overview of Recurly from a daily user

Pros

Dunning management, ease of editing, searchability and filters make it easier to find various transactions. The user interface and user experience are excellent.

Cons

The help documentation could use some updates. It often feels like they are written for developers rather than for everyday users.

“Using the site

Pros

I work on the site as part of my employment. And I must say that it serves me well.

Cons

There are occasions when the site crashes and fails to function properly.

“A must for emerging subscription-based business model

Pros

Recurly impresses me by seamlessly integrating with our existing tools. What I particularly like is the flexibility it offers in accommodating a wider range of customers beyond month-to-month plans. We can customize subscriptions to fit our needs, including annual plans, prepaid plans and billing cycles every other month or every three months. The invoicing feature is fantastic as it allows our sales team to close deals without requiring upfront credit card information. Once accounts are set up, we can provide customers with a specific link to make payments themselves which improves trust level by reducing the number of people who handle their cards.

Cons

When processing a refund, another invoice is generated with a different invoice number. It would be better if the original invoice could be updated to indicate "fully refunded" or "partially refunded" instead of creating a new one. Additionally, the software times out after a period of inactivity for security reasons. When 2-step verification is enabled, it always asks for it during re-login, which causes annoyance.

“Awesome

Pros

Recurly is highly up to date. It handles all our inventory paperwork every night, making it the best tool all the time.

Cons

Everything is absolutely great with Recurly. It keeps everything together, and there's no paperwork to deal with.

“Subscription Management made Easy

Pros

Managing accounts and subscriptions, integrating with other tools and the flexibility to work with custom plans are some of the things I love about Recurly. It also provides seamless trial to subscription management, automated customer notifications and customized messaging.

Cons

I like everything about this software from generate custom reports, download localized data, analyze data, perform coupon analysis to track daily data by region. So no complaints.

“You can always rely on Recurly

Pros

The software is very user-friendly, and with just a click of a button, I have access to numerous reports. The support provided by Recurly is excellent. I've never encountered an issue that couldn't be resolved in record time. The dunning feature is absolutely brilliant.

Cons

It would be nice if the refund feature allowed transactions older than 6 months, but currently, we can only refund transactions within the past 6 months.

“Great billing and subscription management tool!

Pros

The ease of use is remarkable. Recurly allows us to properly integrate several Personal and Enterprise subscription models with our payment providers and backend systems.

Cons

The permissioning system could offer more flexibility. I'd like to have more control over restricting my agents without limiting their ability to serve our customers.

“Incredible Support

Pros

While the features and ease of use are impressive, what stands out the most is the exceptional customer service. My team and I receive quick and thorough responses to every question we have.

Cons

I can't think of any major cons. We're currently integrating GoCardless, and while it has been a bit clunky, I don't believe it's Recurly's fault.

“Recurly reduces churn and makes it so I don't have to think about my billing system

Pros

I'm particularly fond of the churn reduction features offered by Recurly. It's reassuring to know that a team of experts is taking care of the details which saves me from worrying about them.

Cons

At times, it feels like Recurly focuses too much on enterprise clients and overlooks smaller businesses. However, they still have an impressive set of features for smaller businesses.

“Pretty much all you need.

Pros

Recurly is easy to set up, and customers find it simple to update their billing information and review invoices. The automatic revenue recoveries are a great feature.

Cons

It would be great if the data spreadsheet included "usernames" for easier navigation and filtering. Even though the usernames are available, they are not used in the data.

“Organized Chaos

Pros

I love how user-friendly everything is. Recurly provides control over many aspects that Stripe does not.

Cons

The price is a bit on the higher side, so if it were more affordable, it would be amazing.

“Recurly - Effective, Convenient, Easy To Use

Pros

What I like about Recurly is its simplicity and user friendliness. Time is money, after all, right? It's amazing that you log in and quickly find what I need through intuitive navigation. An excellent tool indeed.

Cons

So far, there isn't much to complain about. We have been satisfied with our experience thus far.

“I don't know what we would do without Recurly

Pros

Managing our subscriptions is not a hassle anymore, all credit goes to Recurly. We rely on it daily for customer billing, taxes and analytics such as churn and revenue tracking.

Cons

This isn't really a con, but setting everything up can take some time, and it can be a bit technical for those without much experience. However, this is expected for a platform like Recurly.

“LOVE IT

Pros

The software's accessibility and user-friendliness are fantastic. I also like that it is very easy to use.

Cons

There are times when I wish there were reports that displayed a snapshot in time rather than the current view.

“Recurly Covers all your billing needs

Pros

What impresses me most about Recurly is its versatility. I have a wide range of options to send customized discounts, codes, create plans, edit renewal dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons

If there's anything I don't like, it's that sometimes a support pop-up appears and interrupts my work when I don't need to contact support. I understand that the platform is trying to offer assistance, but for experienced users who already know how to seek support, it can be a little annoying.

“Excellent support

Pros

I find the software amazing as it provides excellent API and connectivity. The upcoming catalog upgrade will be incredibly helpful for us. Moreover, the support team is absolutely outstanding.

Cons

Some of the API limitations for add-on products have been a challenge in the past. However, it seems that the catalog update may have addressed those issues.

“Disappointing customer support

Pros

The interface is decent, and the software provides good integration functionality, although there are occasional breaks.

Cons

I had a disappointing experience with customer service. They charged us thousands of dollars for a single bill, despite us raising the issue multiple times. We were passed around to 5 different customer support representatives, and in the end, they refused to address our request. We've been their customer for over three years, and it's very disheartening to feel ripped off in this manner.

“Recurly is the most user friendly subscription UI on the market

Pros

The freedom in setting up subscriptions is something I love about Recurly. I can easily configure future start dates, bill forwards, automatic billing and apply percentage or dollar discounts. Recurly simplifies the process and handles exceptions well.

Cons

The rollout of new features is quite slow. Sometimes, when setting up multiple subscriptions to occur simultaneously, they end up being sent separately. Recurly only allows you to choose the hour (in UTC) for a subscription, but occasionally, they change the minute without explanation. As an admin, it's frustrating to manage this confusing anomaly.

“Recurly

Pros

It's great to have all the financial information of a customer in one place with Recurly. It has the complete contract history, payment details and billing information. Anyone with access to Recurly can retrieve that information without needing to ask someone in charge.

Cons

It becomes confusing when there's a large volume of logs and movements to keep track of.

“Recurly - We love it

Pros

Recurly has made subscription and billing management very easy for us. There are no complications whatsoever.

Cons

Setting up Recurly requires some technical assistance, without which it becomes challenging. However, overall, it's a great platform.

“One-click to your customer financial status

Pros

Figuring out how to use Recurly is not a problem! With just one or two clicks, I can access all the information I need. It's also transparent for the rest of the team when they need to search for information.

Cons

I wish there were more dashboards available. Additionally, it's annoying that I'm unable to export the information I see on the screen.

“Recurly

Pros

Overall, Recurly is pretty good. It's easy to search for clients and get an overview of their details.

Cons

I often find myself getting lost in the invoices and payments section. It's not very clear, and when checking how much a specific client pays, it displays the full price without considering any discounts they may have. So, I have to manually calculate the discount. It would also be helpful to have more reports related to accounts nearing the end of a discount period, for example.

“Great tool for managing subscriptions

Pros

Recurly is my go-to solution for billing and subscription tracking. I like its integration with multiple payment gateways and the availability of a sandbox environment for testing and experimentation.

Cons

I'm quite satisfied with Recurly, but it would be even better if there were more reporting and customization options available.

“The cornerstone to smooth SaaS billing

Pros

When it comes to our billing process and client information privacy, we prioritize security. Recurly provides excellent settings and configurations that allow us to grant access to necessary information while restricting access to sensitive data. Thanks to Recurly, our billing process runs much smoother.

Cons

Our billing process involves many exceptions specific to each client, and Recurly doesn't handle these exceptions as well as we would like.

“Solid billing platform

Pros

The automation feature for setting up recurring billing is fantastic and incredibly easy to configure. Moreover, their customer service team is exceptional and always available when needed. Adding new members or terminating existing ones is also a simple task now, without the hassle of countless steps like other software.

Cons

Most of the time, emails from Recurly end up in the spam folder, and the cost is somewhat high.

“Recurly is wonderful!

Pros

Assisting customers with their accounts and addressing billing-related issues is not a problem anymore with Recurly. It's truly wonderful to have such convenience.

Cons

There's not much to complain about! It's incredibly easy to use, and we rarely encounter any problems.

“I would fully recommend

Pros

Let's start with support. I genuinely love how helpful the team is. I would be lost without them. While I can't compare it to other programs, I feel that Recurly meets (or at least most) of our needs. The design and user-friendly interface are also aspects I really like.

Cons

I wish there were more options for customizing reports. The software doesn't feel very intuitive to me, and I think having tooltips would greatly help navigate its business impact. While there is a Help section and FAQ, it can take some time to find the specific information I need.

“New miserable experience

Pros

I haven't discovered a specific feature that stands out yet. I'm still working on a simple setup with Recurly. Hopefully, one day it will be set up properly, as we're losing money every day due to inadequate support.

Cons

The on-boarding support is terrible. I really wish Recurly had a better customer service team that could assist with setting up the product. Instead, I keep getting passed around without receiving the correct information, even though other providers confirmed it's all that's needed.

“Awesome Billing Tool

Pros

Recurly is an exceptional tool for subscription billing. It provides a lot of different features. Also I find it relatively easy to use, and it's always reliable.

Cons

Recurly is a great software, but it can be slow at times. Also I also feel that the reporting functions need a bit more improvement.

“Recurly to centralize your subscription billing

Pros

One thing I really like about this software is how it keeps track of all our subscriptions and balances.

Cons

The renewal bot is my least favorite feature. I've noticed that it automatically renews canceled subscriptions for customers, which is quite frustrating.

“Great way to manage subscription payments

Pros

It's a great solution for managing subscription payments without hefty commissions. Creating coupons and credits is easy as well.

Cons

Recurly could be more user-friendly for beginners. Also it would be fantastic to have a tutorial on how to use the software.

“Saves us tons of developer time

Pros

Recurly is incredibly easy to use and highly functional. If you need a reliable solution for monthly customer billing and don't want to build it from scratch, Recurly is the perfect fit.

Cons

They take a significant portion of the billings processed through the platform. As a result, we're actively looking to transition away from it.

“Great Billing Management System

Pros

The functionality and support provided by Recurly are truly amazing. We rely on this tool almost daily to manage subscriptions, and I couldn't ask for a better solution.

Cons

Coupons are an absolute pain to add in. It mainly cause issues when a subscription expires with a coupon already attached.

“Solid billing platform that gets easier as you use it

Pros

In about 95% of the cases I've dealt with, Recurly provides the majority of the necessary payment information. Once you become familiar with the user interface, navigating and quickly accessing billing details for troubleshooting becomes quite easy. The support team is professional and always helpful.

Cons

If you don't have any colleagues who are already using it, it may take a bit longer to get accustomed to the software since not all elements are intuitive. Support sometimes takes a while to respond, and it's not available 24/7.

“Not great, but the best reoccurring billing platform.

Pros

When it comes to tools in this field, Recurly is the most advanced. You can customize checkouts using reculry.js, and the platform offers a great deal of flexibility in its usage.

Cons

I wish the exported reports were improved. It's frustrating that I can't see how many days are left in an ending subscription in the export, which makes it difficult to follow up with customers. I can only see the number of remaining occurrences, but if I offer both monthly and annual plans, I have to manually segment that information. Additionally, I would like better analytics to gain more insight into plan performance and churn by plan. The email targeting feature also needs improvement. Currently, I can't target ending trials unless the plan has a trial, and there are several small issues like this across the platform. Moreover, the emails sent from Recurly servers often end up in the spam folder for our customers.

“Must have for SaaS billing

Pros

Automating recurring billing is essential for any SaaS platform, and Recurly makes it unbelievably simple to set up. They also provide all the necessary tools for applying coupons, promos, refunds, dunning and more.

Cons

The price can be quite high. Since you not only pay for the software but also a percentage of your Monthly Recurring Revenue (MRR), it can quickly grow as your business expands.

“Advanced and sophisticated

Pros

Recurly is the ultimate subscription management system as it provides everything we need to efficiently run our SaaS business without investing excessive development efforts into billing issues.

Cons

Recurly software offers a wide range of features, but it lacks flexibility when it comes to specific arrangements for my business.

“Serves it's purpose

Pros

The portal is easy to navigate, and connecting to a payment processor is not a hassle. Running reports is also simple, and a single report contains all the essential information for summarizing monthly bookings.

Cons

The functionality is not extensive, and the portal is quite basic. It's best suited for small businesses due to its limited functions.

“What use to take our company hours, now takes minutes.

Pros

Our billing department has undergone a complete transformation thanks to this program. The interface is quite user-friendly, but the biggest advantage, in my opinion, is their exceptional support team. The chat box is always available, and they respond to your questions within seconds.

Cons

Understanding how the program works and its pre-designed features had a bit of a learning curve for me. It was challenging to navigate and disable the excessive automatic emails (or even be aware that they were being sent in the first place).