Recurly Reviews

Pros

Recurly is incredibly easy to use and highly functional. If you need a reliable solution for monthly customer billing and don't want to build it from scratch, Recurly is the perfect fit.

Cons

They take a significant portion of the billings processed through the platform. As a result, we're actively looking to transition away from it.

Pros

The functionality and support provided by Recurly are truly amazing. We rely on this tool almost daily to manage subscriptions, and I couldn't ask for a better solution.

Cons

Coupons are an absolute pain to add in. It mainly cause issues when a subscription expires with a coupon already attached.

Pros

In about 95% of the cases I've dealt with, Recurly provides the majority of the necessary payment information. Once you become familiar with the user interface, navigating and quickly accessing billing details for troubleshooting becomes quite easy. The support team is professional and always helpful.

Cons

If you don't have any colleagues who are already using it, it may take a bit longer to get accustomed to the software since not all elements are intuitive. Support sometimes takes a while to respond, and it's not available 24/7.

Pros

When it comes to tools in this field, Recurly is the most advanced. You can customize checkouts using reculry.js, and the platform offers a great deal of flexibility in its usage.

Cons

I wish the exported reports were improved. It's frustrating that I can't see how many days are left in an ending subscription in the export, which makes it difficult to follow up with customers. I can only see the number of remaining occurrences, but if I offer both monthly and annual plans, I have to manually segment that information. Additionally, I would like better analytics to gain more insight into plan performance and churn by plan. The email targeting feature also needs improvement. Currently, I can't target ending trials unless the plan has a trial, and there are several small issues like this across the platform. Moreover, the emails sent from Recurly servers often end up in the spam folder for our customers.

Pros

Automating recurring billing is essential for any SaaS platform, and Recurly makes it unbelievably simple to set up. They also provide all the necessary tools for applying coupons, promos, refunds, dunning and more.

Cons

The price can be quite high. Since you not only pay for the software but also a percentage of your Monthly Recurring Revenue (MRR), it can quickly grow as your business expands.

Pros

Recurly is the ultimate subscription management system as it provides everything we need to efficiently run our SaaS business without investing excessive development efforts into billing issues.

Cons

Recurly software offers a wide range of features, but it lacks flexibility when it comes to specific arrangements for my business.

Pros

The portal is easy to navigate, and connecting to a payment processor is not a hassle. Running reports is also simple, and a single report contains all the essential information for summarizing monthly bookings.

Cons

The functionality is not extensive, and the portal is quite basic. It's best suited for small businesses due to its limited functions.

Pros

Our billing department has undergone a complete transformation thanks to this program. The interface is quite user-friendly, but the biggest advantage, in my opinion, is their exceptional support team. The chat box is always available, and they respond to your questions within seconds.

Cons

Understanding how the program works and its pre-designed features had a bit of a learning curve for me. It was challenging to navigate and disable the excessive automatic emails (or even be aware that they were being sent in the first place).