TimeSolv Reviews

“Amazing customer care

Pros

At our firm, we depend on it for all of our time tracking and legal billing needs and I personally use it every day to log client expenses. I appreciate being able to pull up reports for Ledger Entries, Expense Entries and similar items whenever I need them. Customer support has been superb in my experience and each time I've reached out for help, the support rep has shown me a new feature I hadn't known about.

Cons

Even though I've been using TimeSolv for three years, I still find the client invoices really hard to follow and most of our clients tell me they feel the same confusion. I end up spending a significant amount of time on the phone walking clients through their bills whenever they call because they can't make sense of the invoice layout.

“Easy transition with no database issues and simple

Pros

I found it very easy to use. When we moved over from the desktop Sage TimeSlips setup, I was used to frequent database corruptions and odd errors but we didn't run into any of those problems during the transition which felt really smooth. Billing is simple, it's priced per timekeeper and there aren't extra fees for administrative staff who look up information or log time on behalf of billable professionals. We can add or remove timekeepers whenever necessary and our invoice gets updated automatically on the next month's charge. There's no proration applied for partial months.

Cons

I have to create reports through the web and then save them as PDF downloads. The report-building tools themselves are thoughtfully designed but actually reading and analyzing those reports is awkward and needs work. To be honest, I'm disappointed there's no fully online reporting interface, today that kind of live reporting is pretty much expected in this product category.

“They offer a 30-day free trial!

Pros

For starters, I really like that it offers a generous 30-day free trial, it gives me plenty of time to determine if it fits our workflow. Beyond that, the interface is simple and quick to use so interacting with it is consistently pleasant.

Cons

There aren't many problems I can point to. Occasionally I notice delays when updates are pushed online but in my experience this is a very minor annoyance and something I run into only rarely.

“User-friendly program

Pros

It is very convenient and there is nothing complicated about it.

Cons

I wish it allowed me to add VAT directly.