TimeSolv Reviews

“Good value for money

Pros

For the price, I found it to be excellent value. It helped me with reporting, made invoicing simpler and improved project collaboration.

Cons

Unfortunately, I found the interface to be unfriendly and they didn't give me any option to customize at all.

“Easy for time tracking and creating invoices

Pros

I really appreciate how simple the software is for tracking time, creating invoices and entering case details into the system. It makes these routine tasks quick and painless.

Cons

What frustrated me was that after I completed a demo with the company, the person who presented it ended up leaving the firm and nobody got back to me to follow up or continue the conversation which left me hanging.

“Too complicated

Pros

Honestly, I found nothing helpful about this software. It is complicated and I wouldn't advise anyone to use it unless they have at least a Master's degree in Computer Science.

Cons

I found the product frustrating, it failed to serve my small-business needs and proved far too complicated for someone running a small operation to use effectively.

“Outstanding customer service

Pros

We got fantastic customer service, they really helped us transition from a program that couldn't export any data. We're so much happier now that we use TimeSolv!

Cons

I wish there was a way to see a client's entire set of transactions without having to create a draft bill.

“Saves time

Pros

It has cut down the hours I spend on billing tasks and coordinating time tracking for my team as well as the outside consultants we rely on.

Cons

Process of buying the service is confusing and a bit unclear.

“Happy with Android app

Pros

My Android app functions wonderfully for tracking time and I'm really pleased.

Cons

I have trouble integrating it with other tools which makes workflows harder.

“Nothing special about it

Pros

It handled the basic task of creating invoices reliably and as expected.

Cons

it didn't really offer anything beyond generating invoices so it felt limited.

“Screen freezes often which is frustrating

Pros

I find it simple to manage and it integrates well while I'm running other applications.

Cons

Occasionally the screen will freeze on me and the wrong timer keeps running so I have to refresh the page to make everything display correctly again.

“They keep charging me

Pros

There's nothing positive I can say anymore after the way they treated me.

Cons

Closed my law firm in March of 2024 and formally notified TimeSolv that I was retiring. Even after giving notice, they continue billing my corporate Visa account, they won't stop charging me and they have refused to issue any refund.

“Well structured interface

Pros

I've found the interface really well-organized and when I mess up it's simple to undo mistakes.

Cons

For our firm the reporting feature is absolutely critical yet I get almost no options for customizing reports to suit our needs.

“Wonderful onboarding coach

Pros

My onboarding coach was brilliant. They stayed with me every step of the way and helped untangle the unique issues we faced so the system would actually work for my setup.

Cons

It took a while to figure out which entry belonged where. A diagram mapping the structure would have been useful, since there seem to be multiple ways to accomplish the same task.

“easy to use

Pros

Its really simple to operate. I picked up the billing tools quickly with minimal guidance. The interface feels very logical and easy to use.

Cons

In more than eleven years using it, I haven't come across any negatives to report.

“Impressive support and training

Pros

What I appreciate most about it is how convenient it is to use. Since it is so user-friendly, we've been able to cut an administrative role which translated into payroll savings on top of the lower costs compared with our old timekeeping system. I'm also really impressed with the support and training, they've been available and helpful whenever we've needed guidance. Their onboarding and help resources made the transition very smooth.

Cons

I really don't have any complaints about this product. On the occasions when I thought a feature was missing, their support team always showed me where the function actually was and walked me through how to use it.

“Perfect balance between usability and functionality

Pros

Having built time and billing systems years ago for my father's CPA practice on a Wang computer, I feel pretty strongly about what a proper package should offer. I can tell you this modern version hits the sweet spot between usability and functionality. After I left a national CPA firm I was hunting for an affordable, sensible solution and, from my perspective, this one stood head and shoulders above the rest. Simple where it needs to be but with the features I actually rely on.

Cons

I'd really appreciate an organized setup page when I add a new client so every required field appears on a single screen. An option to import client records from Excel would save me a lot of time during onboarding.

“strongly recommended!!

Pros

After launching my own law practice following many years as a managing department partner at a firm, I had used Clio at my previous workplace and was generally satisfied with it. When I set up my own firm and began using TimeSolv, I discovered a whole range of new features and approaches that genuinely improved the client experience in ways I hadn't expected. Several clients have told me how much they appreciate the invoicing flow and the manner in which invoices are delivered. The expense feature stands out to me in particular for example, when I incur an expense I can upload the vendor receipt straight into it and the client receives that receipt as part of their invoice which makes billing much clearer. Even more important to me is the support, their customer service is truly top-notch. I can't recommend this product highly enough. I'm very happy with it and strongly encourage others to consider it for their practice!

Cons

Honestly, I don't have any real complaints. If I run into something I'm not sure about, their customer service is incredible and will often hop on a Zoom call with me, share their screen and patiently walk me through the process step by step until I'm comfortable.

“Simplifies everything

Pros

I find this program really simple. Everything's basically a double-click and pick. It's easy for me to add or set up new matters, invoices and client records.

Cons

Would love to see more fillable fields available within the templates. I really miss the level of flexibility that Amicus offers, with its wide array of fillable options for building template letters, pleadings and other documents.

“Lets me enter detailed info

Pros

I've only used it for tracking time, keeping activity notes and handling billing. Its so easy to use and lets me include more detailed information for my clients when I send out invoices which I appreciate.

Cons

Everything I needed to do was simple and I didn't run into any real issues. That said, I would have appreciated having a few more pre-built activity options included in the software.

“Free training!!

Pros

It is well laid-out and user-friendly. Whenever I need help Johnnie and Tiann are right there, they're amazing! Training and support are provided at no charge.

Cons

I didn�t notice any drawbacks.

“Comprehensive solution

Pros

For my small practice, it feels simple to set up and tweak. It covers all the time-tracking and billing features I require.

Cons

The printed invoices look somewhat plain to me and could use a more polished layout.

“Unprofessional team

Pros

There's nothing about this program that differentiates it from others in the market.

Cons

We ran into major problems with their support team during what should have been a simple training. The representative assigned to us repeatedly stated she reported directly to the CEO yet her behavior felt rude and unprofessional and alarmingly, she didn't seem to really understand how the product works. While we were testing the QuickBooks integration she couldn't answer even the most basic questions. Multiple times we made it clear we did not want all of our active clients imported from QuickBooks into their system but she uploaded them anyway. The absolute low point was when she converted one of our active clients into a 'test' client so she could create an invoice and then actually emailed that test invoice to our client's contact. Instead of owning up to the mistake she spent the next ten minutes arguing with my office manager, insisting it was our manager's fault. The whole episode felt unprofessional and left us extremely frustrated and concerned about continuing with them.