TimeSolv Reviews

“Good value for money

Pros

For the price, I found it to be excellent value. It helped me with reporting, made invoicing simpler and improved project collaboration.

Cons

Unfortunately, I found the interface to be unfriendly and they didn't give me any option to customize at all.

“excellent value for billing and reporting

Pros

It delivers a lot for the price especially when it comes to reporting. Invoicing became much more manageable and it also improved collaboration across projects.

Cons

The interface didn't feel very user-friendly and there really wasn't any option to customize the system at all.

“Easy for time tracking and creating invoices

Pros

I really appreciate how simple the software is for tracking time, creating invoices and entering case details into the system. It makes these routine tasks quick and painless.

Cons

What frustrated me was that after I completed a demo with the company, the person who presented it ended up leaving the firm and nobody got back to me to follow up or continue the conversation which left me hanging.

“timekeeping and invoicing done right

Pros

Using the program for tracking time, creating invoices and entering case details felt very simple. It handled those day-to-day tasks well and made the whole process convenient to manage.

Cons

My only frustration with TimeSolv was the follow-up after the demo. I went through a demo with someone from the company but that person later left and no one ever reached back out to continue the conversation.

“Too complicated

Pros

Honestly, I found nothing helpful about this software. It is complicated and I wouldn't advise anyone to use it unless they have at least a Master's degree in Computer Science.

Cons

I found the product frustrating, it failed to serve my small-business needs and proved far too complicated for someone running a small operation to use effectively.

“Outstanding customer service

Pros

We got fantastic customer service, they really helped us transition from a program that couldn't export any data. We're so much happier now that we use TimeSolv!

Cons

I wish there was a way to see a client's entire set of transactions without having to create a draft bill.

“Too complicated for small business

Pros

Honestly there wasn't anything positive enough to mention. The software isn't user-friendly at all and I wouldn't recommend it to anyone unless they have an advanced computer science background.

Cons

From the start the product felt far from user-friendly. It didn't fit the needs of a small business owner like me and overall it was just too difficult to use.

“fantastic support and onboarding

Pros

Their customer service has been outstanding and they did a terrific job helping us move over from a system that didn't allow any data exports. We're much happier using TimeSolv now.

Cons

One thing I'd still love to see is an option to view a client's full transaction history or total transactions without having to generate a draft bill first.

“Saves time

Pros

It has cut down the hours I spend on billing tasks and coordinating time tracking for my team as well as the outside consultants we rely on.

Cons

Process of buying the service is confusing and a bit unclear.

“Happy with Android app

Pros

My Android app functions wonderfully for tracking time and I'm really pleased.

Cons

I have trouble integrating it with other tools which makes workflows harder.

“time tracking that saves hours

Pros

Handling billing and keeping track of my team's time, along with the hours from outside consultants we work with, has been much faster with TimeSolv. It's saved me a lot of time on both fronts.

Cons

The buying process for the service was fairly complicated and a bit unclear which made it more confusing than it should have been.

“excellent android time tracking

Pros

The Android app does an outstanding job with time tracking and works really well.

Cons

Integrating it with other tools can be a bit challenging.

“Nothing special about it

Pros

It handled the basic task of creating invoices reliably and as expected.

Cons

it didn't really offer anything beyond generating invoices so it felt limited.

“Limited beyond invoicing

Pros

It handled the core job of creating invoices which was the main thing I needed it for.

Cons

Outside of invoicing, it really didn't offer much else or do anything beyond that.

“Screen freezes often which is frustrating

Pros

I find it simple to manage and it integrates well while I'm running other applications.

Cons

Occasionally the screen will freeze on me and the wrong timer keeps running so I have to refresh the page to make everything display correctly again.

“timer freezes too often

Pros

Working in it is simple and it fits in well while I'm switching between other programs.

Cons

A recurring problem is that the screen freezes and sometimes the wrong timer keeps running. I end up having to refresh the page just to get everything displaying properly again.

“They keep charging me

Pros

There's nothing positive I can say anymore after the way they treated me.

Cons

Closed my law firm in March of 2024 and formally notified TimeSolv that I was retiring. Even after giving notice, they continue billing my corporate Visa account, they won't stop charging me and they have refused to issue any refund.

“billing won't stop

Pros

At this point, there really isn't anything positive I can say after the way I was treated.

Cons

I retired and closed my law firm in March 2024 and I notified TimeSolv about it. Even after that they kept charging my corporate Visa account, won't stop the billing and are refusing to issue a refund.

“Well structured interface

Pros

I've found the interface really well-organized and when I mess up it's simple to undo mistakes.

Cons

For our firm the reporting feature is absolutely critical yet I get almost no options for customizing reports to suit our needs.

“Wonderful onboarding coach

Pros

My onboarding coach was brilliant. They stayed with me every step of the way and helped untangle the unique issues we faced so the system would actually work for my setup.

Cons

It took a while to figure out which entry belonged where. A diagram mapping the structure would have been useful, since there seem to be multiple ways to accomplish the same task.

“User-friendly with quick fixes

Pros

The interface is very user-friendly and using it doesn't feel overly complicated at all. Thankfully, it's not anything like open-heart surgery and if mistakes happen, they're usually simple to correct.

Cons

The reporting feature is a big drawback for our firm since it's such an important part of what we need. There's also very little, if any, room for customization.

“helpful onboarding and support

Pros

Getting started felt much better thanks to the terrific coach assigned to me. They stayed with me through the process and helped sort out the unique issues we had which made the system work the way I needed it to.

Cons

It took some time to figure out which entries were supposed to go where. A diagram showing the overall structure would probably make that clearer especially since there seems to be more than one way to handle it.

“easy to use

Pros

Its really simple to operate. I picked up the billing tools quickly with minimal guidance. The interface feels very logical and easy to use.

Cons

In more than eleven years using it, I haven't come across any negatives to report.

“Simple billing that just works

Pros

I was able to begin using the billing features with almost no instruction and the whole system feels very simple.

Cons

After more than 11 years of using TimeSolv, I honestly do not have anything negative to say about it.

“Impressive support and training

Pros

What I appreciate most about it is how convenient it is to use. Since it is so user-friendly, we've been able to cut an administrative role which translated into payroll savings on top of the lower costs compared with our old timekeeping system. I'm also really impressed with the support and training, they've been available and helpful whenever we've needed guidance. Their onboarding and help resources made the transition very smooth.

Cons

I really don't have any complaints about this product. On the occasions when I thought a feature was missing, their support team always showed me where the function actually was and walked me through how to use it.

“cost-saving tool

Pros

TimeSolv has been a really simple system to work with and that usability has made a big difference for us. Since it's simple to use, we were actually able to eliminate an administrative position which created additional savings on top of what we were already saving compared with our previous timekeeping software. On top of that, the support and training have been excellent whenever we've needed help.

Cons

Honestly we haven't had any real complaints about the software. Any time we thought a feature was missing, the TimeSolv support team was able to point us to where it was and walk us through how to use it properly.

“Perfect balance between usability and functionality

Pros

Having built time and billing systems years ago for my father's CPA practice on a Wang computer, I feel pretty strongly about what a proper package should offer. I can tell you this modern version hits the sweet spot between usability and functionality. After I left a national CPA firm I was hunting for an affordable, sensible solution and, from my perspective, this one stood head and shoulders above the rest. Simple where it needs to be but with the features I actually rely on.

Cons

I'd really appreciate an organized setup page when I add a new client so every required field appears on a single screen. An option to import client records from Excel would save me a lot of time during onboarding.

“Best modern billing fit

Pros

Having built time and billing systems years ago for my father's CPA firm on a Wang computer, I've got pretty firm opinions about what a solid package should be. This feels like the modern version of that idea, with a really good balance between simplicity and useful features. After leaving a national CPA firm, I needed something cost-effective that also made practical sense to me and this ended up being the best option I came across.

Cons

One thing I'd still like to see is a dedicated new-client setup screen that puts every required input on a single page or at least an option to import that information from Excel.

“strongly recommended!!

Pros

After launching my own law practice following many years as a managing department partner at a firm, I had used Clio at my previous workplace and was generally satisfied with it. When I set up my own firm and began using TimeSolv, I discovered a whole range of new features and approaches that genuinely improved the client experience in ways I hadn't expected. Several clients have told me how much they appreciate the invoicing flow and the manner in which invoices are delivered. The expense feature stands out to me in particular for example, when I incur an expense I can upload the vendor receipt straight into it and the client receives that receipt as part of their invoice which makes billing much clearer. Even more important to me is the support, their customer service is truly top-notch. I can't recommend this product highly enough. I'm very happy with it and strongly encourage others to consider it for their practice!

Cons

Honestly, I don't have any real complaints. If I run into something I'm not sure about, their customer service is incredible and will often hop on a Zoom call with me, share their screen and patiently walk me through the process step by step until I'm comfortable.

“outstanding invoicing and support

Pros

After years as a managing department partner at a firm, I opened my own law practice and switched over from Clio which I had been happy with before. Using TimeSolv introduced me to a lot of features and workflows that really improved the client experience. Clients have specifically commented on how much they appreciate the invoicing process and the way invoices are delivered. The expense tracking feature has been especially impressive. For instance, when I incur an expense, I can upload the vendor receipt directly into TimeSolv and the client receives a copy right along with the invoice. On top of that, the customer service is truly world class. I honestly can't recommend this product highly enough and have been extremely pleased with it.

Cons

i don't really have any complaints. Whenever I'm unsure about something, the support team is fantastic, they'll even jump on a Zoom call, share screens and walk me through everything step by step.

“Simplifies everything

Pros

I find this program really simple. Everything's basically a double-click and pick. It's easy for me to add or set up new matters, invoices and client records.

Cons

Would love to see more fillable fields available within the templates. I really miss the level of flexibility that Amicus offers, with its wide array of fillable options for building template letters, pleadings and other documents.

“fast setup for matters and billing

Pros

Everything in this software feels very simple, mostly just double-click, pick an option and move on. Adding or creating new matters, bills and clients is simple and doesn't take much effort.

Cons

One thing I'd still like to see is a wider range of fillable fields in the templates. That's an area where Amicus does better especially with the number of options available for building template letters, pleadings and similar documents.

“Lets me enter detailed info

Pros

I've only used it for tracking time, keeping activity notes and handling billing. Its so easy to use and lets me include more detailed information for my clients when I send out invoices which I appreciate.

Cons

Everything I needed to do was simple and I didn't run into any real issues. That said, I would have appreciated having a few more pre-built activity options included in the software.

“Free training!!

Pros

It is well laid-out and user-friendly. Whenever I need help Johnnie and Tiann are right there, they're amazing! Training and support are provided at no charge.

Cons

I didn�t notice any drawbacks.

“Simple billing with detailed notes

Pros

Between time tracking, activity notes and billing, it covers exactly what I need. The system is simple to use and it gives me more detailed information to share with clients when I send out invoices.

Cons

I didn't run into anything that was hard to do. The only thing I would have appreciated is having a few more built-in activity options already included in the software.

“fantastic support and free training

Pros

Navigating the software is very simple and user-friendly and the support is there right away whenever needed. Tiann has been amazing and having training and support included at no extra cost is a huge plus.

Cons

There's nothing to report at this point.

“Comprehensive solution

Pros

For my small practice, it feels simple to set up and tweak. It covers all the time-tracking and billing features I require.

Cons

The printed invoices look somewhat plain to me and could use a more polished layout.

“Perfect for small practice

Pros

Getting started with TimeSolv was simple and it's flexible enough to customize the way I need. It covers everything my small practice needs for tracking time and handling invoicing.

Cons

The printed invoice layout does come across as a bit basic.

“Unprofessional team

Pros

There's nothing about this program that differentiates it from others in the market.

Cons

We ran into major problems with their support team during what should have been a simple training. The representative assigned to us repeatedly stated she reported directly to the CEO yet her behavior felt rude and unprofessional and alarmingly, she didn't seem to really understand how the product works. While we were testing the QuickBooks integration she couldn't answer even the most basic questions. Multiple times we made it clear we did not want all of our active clients imported from QuickBooks into their system but she uploaded them anyway. The absolute low point was when she converted one of our active clients into a 'test' client so she could create an invoice and then actually emailed that test invoice to our client's contact. Instead of owning up to the mistake she spent the next ten minutes arguing with my office manager, insisting it was our manager's fault. The whole episode felt unprofessional and left us extremely frustrated and concerned about continuing with them.

“unprofessional support and risky quickbooks setup

Pros

Nothing about this software really separates it from other competing products.

Cons

Right from the training, the experience with support was a mess. The representative we worked with, who said she reported directly to the CEO, came across as rude, unprofessional and, even worse, didn't seem to fully understand the product herself. We were evaluating the QuickBooks integration and she couldn't answer even very basic questions. On top of that, after we clearly told her multiple times that we did not want all of our active clients imported from QuickBooks, she went ahead and did it anyway. The final straw was when she changed one of our active clients into a "test" client just to create an invoice and then actually sent that test invoice to our client contact by email. After all of that, she spent the next 10 minutes arguing with my office manager and trying to blame her for the mistake.

“Amazing customer care

Pros

At our firm, we depend on it for all of our time tracking and legal billing needs and I personally use it every day to log client expenses. I appreciate being able to pull up reports for Ledger Entries, Expense Entries and similar items whenever I need them. Customer support has been superb in my experience and each time I've reached out for help, the support rep has shown me a new feature I hadn't known about.

Cons

Even though I've been using TimeSolv for three years, I still find the client invoices really hard to follow and most of our clients tell me they feel the same confusion. I end up spending a significant amount of time on the phone walking clients through their bills whenever they call because they can't make sense of the invoice layout.

“Reliable billing and standout support

Pros

TimeSolv handles all of our time tracking and legal billing and I'm in it every day entering client expenses. One thing that's really useful is being able to pull reports on ledger entries, expense entries and similar records whenever I need them. Their customer support has also been excellent. Anytime I've called in for help, the rep not only solved the issue but also showed me a feature or function I hadn't been using before.

Cons

Even after working with TimeSolv for three years, the client invoices are still very confusing and most of our clients seem to feel the same way. I end up spending a lot of time on the phone walking clients through their invoices because they often don't understand what they're looking at.

“Easy transition with no database issues and simple

Pros

I found it very easy to use. When we moved over from the desktop Sage TimeSlips setup, I was used to frequent database corruptions and odd errors but we didn't run into any of those problems during the transition which felt really smooth. Billing is simple, it's priced per timekeeper and there aren't extra fees for administrative staff who look up information or log time on behalf of billable professionals. We can add or remove timekeepers whenever necessary and our invoice gets updated automatically on the next month's charge. There's no proration applied for partial months.

Cons

I have to create reports through the web and then save them as PDF downloads. The report-building tools themselves are thoughtfully designed but actually reading and analyzing those reports is awkward and needs work. To be honest, I'm disappointed there's no fully online reporting interface, today that kind of live reporting is pretty much expected in this product category.

“Hassle-free switch

Pros

Moving from the desktop version of Sage TimeSlips to TimeSolv was a welcome change. With TimeSlips, I had gotten used to constant database corruption issues and random errors so I expected at least a few problems during the transition. That never happened. The switch was very simple and the system has been simple to work with from the start. Billing is clear and uncomplicated and the pricing model makes sense since it charges per timekeeper without adding fees for admin staff who need to search the database or enter time for billed professionals. It's also convenient that you can add or remove timekeepers whenever needed and the billing updates automatically on the next monthly invoice. There's no prorating for partial months either.

Cons

One area that still feels lacking is reporting. Reports have to be created online and then downloaded as PDF files which makes the review process less convenient than it should be. The underlying report-generation tools seem thoughtfully designed but the actual experience of reading and working with those reports could be much better. Honestly the limited online reporting has been disappointing especially since that's pretty much a standard expectation for this kind of software.

“They offer a 30-day free trial!

Pros

For starters, I really like that it offers a generous 30-day free trial, it gives me plenty of time to determine if it fits our workflow. Beyond that, the interface is simple and quick to use so interacting with it is consistently pleasant.

Cons

There aren't many problems I can point to. Occasionally I notice delays when updates are pushed online but in my experience this is a very minor annoyance and something I run into only rarely.

“excellent trial and pleasant workflow

Pros

Right from the start, TimeSolv gives you a fantastic 30-day free trial which is more than enough time to figure out whether it fits the way your business operates. On top of that, the software is very simple and quick to use so working in it is consistently a pleasant experience.

Cons

There really aren't many downsides that come to mind. Every now and then, there can be a slight delay when updates are pulled online but it's a very minor inconvenience and not something we run into often.

“User-friendly program

Pros

It is very convenient and there is nothing complicated about it.

Cons

I wish it allowed me to add VAT directly.