Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

CC

Christine C.

Hospital & Health Care, 1-10 employees

More than a year

5.0
September 2024

Easy invoicing that just works

Pros

It is really easy to use and I can quickly email invoices while easily seeing which ones remain unpaid.

Cons

I would really appreciate the ability to set my clients up on autopay so payments are processed automatically instead of them having to pay manually each time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Serene M.

Retail, 11-50 employees

More than a year

5.0
September 2024

Love how much it automates

Pros

Personally, I find Wave automates more than 86% of repetitive manual accounting duties like invoicing and billing.

Cons

I am somewhat frustrated that Wave doesn't have the functionality large global enterprises require though I do value its strong backend integration capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SW

Stu W.

Media Production, 1-10 employees

Less than 6 months

5.0
September 2024

Painfully slow payouts

Pros

For what I need, the platform is essentially free, only a reasonable 1% fee is taken which I think is fair.

Cons

One frustrating part for me is that it takes nine days before the money actually appears in my bank account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RB

Reece B.

Non-Profit Organization Management, 1-10 employees

More than a year

1.0
September 2024

Great free alternative

Pros

It handles almost everything QuickBooks is capable of and the fact that I could use it at no cost was a huge advantage! It turned out to be exactly what I needed while I was setting up the back-end of my startup business.

Cons

I did have to spend some time learning how it works because I was accustomed to QuickBooks and several terms, the user interface and certain features behave or appear differently than what I am used to. After that initial learning curve it became easy and very handy.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

4

Functionality

5

DS

Darlene S.

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
September 2024

simple invoice app

Pros

Being able to use Wave for free is something I really like. Also it's so useful for sending invoices. I also find the app easy to use which I genuinely appreciate.

Cons

One downside I noticed was that there's no live support option to speak with a person, aside from that, I have found the service to be helpful.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

BH

Bryan H.

Professional Training & Coaching, 1-10 employees

More than a year

5.0
September 2024

Makes invoicing incredibly easy

Pros

For my small business or as a solo consultant, I find Wave strips away all the annoying bits of invoicing and makes tracking payments in and out incredibly simple.

Cons

I honestly haven't personally encountered any real drawbacks while using Wave formerly 'Wave Accounting'.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

RF

Robert F.

Accounting, 1-10 employees

More than a year

5.0
September 2024

Frustrating support and no help

Pros

At first I found it useful. It's glitchy but free.

Cons

Their customer service and help desk felt nonexistent to me and there wasn't even a phone number to call despite my paid membership.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AH

alton h.

Arts and Crafts, 1-10 employees

More than a year

1.0
September 2024

Professional invoices, instant payments

Pros

Honestly this program is ridiculously simple to use. I am able to create and tailor my invoices so my business looks more professional than competitors. Drafting an invoice only takes me a few minutes and clients can settle their bills instantly by tapping the payment link included in the email.

Cons

Right now, I cannot come up with any downsides.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

4

SS

Sunayana S.

Accounting, 101-500 employees

More than a year

5.0
September 2024

Super easy transaction editing

Pros

Editing a banking transaction is incredibly easy. In short the platform is pretty user friendly.

Cons

I wish I could add extra details to a transaction but the app doesn't let me include additional information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OA

Obi A.

Arts and Crafts, 51-100 employees

More than a year

4.0
September 2024

Great alternative for bookkeeping

Pros

I use Wave in place of QuickBooks for my setup and I appreciate that it automates repetitive accounting tasks like AP, GL, financial management and payment matching.

Cons

That said I find Wave lacks offline access and the accounting capabilities needed for large, global enterprises.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

HM

Heather M.

Mental Health Care, 1-10 employees

More than a year

4.0
August 2024

Easy to use and packed with value

Pros

I am pleasantly surprised by how user-friendly it is, I figured out how to do things pretty quickly thanks to the clean, simple interface and the free plan actually gives me a lot of helpful tools.

Cons

However I have run into problems with the automatic categorization of payments and income, it isn't as smooth or reliable as I'd expect and sometimes mislabels transactions. The AI tools are okay but make mistakes and when I collect payments through their native Checkouts they get placed into categories that I cannot fully edit which is annoying when I need accurate records.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LE

Linden E.

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
August 2024

Free but awkward to use

Pros

As a startup with limited resources, I appreciated that it was free, having that option was really helpful.

Cons

I found the interface a bit clunky to use and it didn't feel very user-friendly to me.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

RB

Rachael B.

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0
August 2024

tracks due dates

Pros

Their website is really easy to navigate and I appreciate that it keeps track of invoice due dates and sends me reminders when payments are coming up.

Cons

Honestly I cannot think of anything I dislike about Wave.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

JS

Jared S.

Insurance, 51-100 employees

More than a year

5.0
August 2024

layout makes sense

Pros

The layout makes sense to me, it's easy to use and it includes all the tools I require.

Cons

I have noticed the automatic receipt categorization option has gone missing from the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Mary N.

E-Learning, 1-10 employees

More than a year

5.0
August 2024

automates recurring invoices

Pros

I like how basic the interface is and that I can easily send one-off invoices as well as set up invoices that recur automatically. I also value being able to accept multiple payment methods, from credit or debit cards to ACH direct deposits. Ultimately the simple transaction management saves me a lot of time as the owner of a small business.

Cons

the recent hike in pricing is understandable given costs but it still stings and isn't enjoyable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SG

Sammy G.

Fund-Raising, 11-50 employees

More than a year

5.0
August 2024

Free, flexible and really polished

Pros

Wave Accounting is free which is my favorite part and it is so simple to set up and use. Plus it comes with many customizable options and overall I consider it a really high-quality product.

Cons

From my experience it can sometimes be hard to locate certain features within Wave which makes navigating the app a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JW

Josh W.

Sporting Goods, 1-10 employees

More than a year

5.0
August 2024

Simple, sleek and affordable

Pros

Using it feels easy and no-nonsense and I appreciate the clean, modern interface plus its very affordable price.

Cons

I'd like to be able to check my transaction history inside the mobile app rather than having to go online.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

HM

Heather M.

Mental Health Care, 1-10 employees

More than a year

4.0
August 2024

Easy to use and packed with value

Pros

I am pleasantly surprised by how user-friendly it is, I figured out how to do things pretty quickly thanks to the clean, simple interface and the free plan actually gives me a lot of helpful tools.

Cons

However I have run into problems with the automatic categorization of payments and income, it isn't as smooth or reliable as I'd expect and sometimes mislabels transactions. The AI tools are okay but make mistakes and when I collect payments through their native Checkouts they get placed into categories that I cannot fully edit which is annoying when I need accurate records.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LE

Linden E.

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
August 2024

Free but awkward to use

Pros

As a startup with limited resources, I appreciated that it was free, having that option was really helpful.

Cons

I found the interface a bit clunky to use and it didn't feel very user-friendly to me.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

RB

Rachael B.

Health, Wellness and Fitness, 1-10 employees

More than a year

3.0
August 2024

tracks due dates

Pros

Their website is really easy to navigate and I appreciate that it keeps track of invoice due dates and sends me reminders when payments are coming up.

Cons

Honestly I cannot think of anything I dislike about Wave.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6