Wave Accounting Platform Reviews
Total 926 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars29%
3
Stars6%
2
Stars1%
1
Stars5%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Christine C.
Hospital & Health Care, 1-10 employees
More than a year
“Easy invoicing that just works
Pros
It is really easy to use and I can quickly email invoices while easily seeing which ones remain unpaid.
Cons
I would really appreciate the ability to set my clients up on autopay so payments are processed automatically instead of them having to pay manually each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Serene M.
Retail, 11-50 employees
More than a year
“Love how much it automates
Pros
Personally, I find Wave automates more than 86% of repetitive manual accounting duties like invoicing and billing.
Cons
I am somewhat frustrated that Wave doesn't have the functionality large global enterprises require though I do value its strong backend integration capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Stu W.
Media Production, 1-10 employees
Less than 6 months
“Painfully slow payouts
Pros
For what I need, the platform is essentially free, only a reasonable 1% fee is taken which I think is fair.
Cons
One frustrating part for me is that it takes nine days before the money actually appears in my bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Reece B.
Non-Profit Organization Management, 1-10 employees
More than a year
“Great free alternative
Pros
It handles almost everything QuickBooks is capable of and the fact that I could use it at no cost was a huge advantage! It turned out to be exactly what I needed while I was setting up the back-end of my startup business.
Cons
I did have to spend some time learning how it works because I was accustomed to QuickBooks and several terms, the user interface and certain features behave or appear differently than what I am used to. After that initial learning curve it became easy and very handy.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
4
Functionality
5
Darlene S.
Health, Wellness and Fitness, 51-100 employees
Less than a year
“simple invoice app
Pros
Being able to use Wave for free is something I really like. Also it's so useful for sending invoices. I also find the app easy to use which I genuinely appreciate.
Cons
One downside I noticed was that there's no live support option to speak with a person, aside from that, I have found the service to be helpful.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Bryan H.
Professional Training & Coaching, 1-10 employees
More than a year
“Makes invoicing incredibly easy
Pros
For my small business or as a solo consultant, I find Wave strips away all the annoying bits of invoicing and makes tracking payments in and out incredibly simple.
Cons
I honestly haven't personally encountered any real drawbacks while using Wave formerly 'Wave Accounting'.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Robert F.
Accounting, 1-10 employees
More than a year
“Frustrating support and no help
Pros
At first I found it useful. It's glitchy but free.
Cons
Their customer service and help desk felt nonexistent to me and there wasn't even a phone number to call despite my paid membership.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alton h.
Arts and Crafts, 1-10 employees
More than a year
“Professional invoices, instant payments
Pros
Honestly this program is ridiculously simple to use. I am able to create and tailor my invoices so my business looks more professional than competitors. Drafting an invoice only takes me a few minutes and clients can settle their bills instantly by tapping the payment link included in the email.
Cons
Right now, I cannot come up with any downsides.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
4
Sunayana S.
Accounting, 101-500 employees
More than a year
“Super easy transaction editing
Pros
Editing a banking transaction is incredibly easy. In short the platform is pretty user friendly.
Cons
I wish I could add extra details to a transaction but the app doesn't let me include additional information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Obi A.
Arts and Crafts, 51-100 employees
More than a year
“Great alternative for bookkeeping
Pros
I use Wave in place of QuickBooks for my setup and I appreciate that it automates repetitive accounting tasks like AP, GL, financial management and payment matching.
Cons
That said I find Wave lacks offline access and the accounting capabilities needed for large, global enterprises.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Heather M.
Mental Health Care, 1-10 employees
More than a year
“Easy to use and packed with value
Pros
I am pleasantly surprised by how user-friendly it is, I figured out how to do things pretty quickly thanks to the clean, simple interface and the free plan actually gives me a lot of helpful tools.
Cons
However I have run into problems with the automatic categorization of payments and income, it isn't as smooth or reliable as I'd expect and sometimes mislabels transactions. The AI tools are okay but make mistakes and when I collect payments through their native Checkouts they get placed into categories that I cannot fully edit which is annoying when I need accurate records.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Linden E.
Health, Wellness and Fitness, 1-10 employees
Free Trial
“Free but awkward to use
Pros
As a startup with limited resources, I appreciated that it was free, having that option was really helpful.
Cons
I found the interface a bit clunky to use and it didn't feel very user-friendly to me.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Rachael B.
Health, Wellness and Fitness, 1-10 employees
More than a year
“tracks due dates
Pros
Their website is really easy to navigate and I appreciate that it keeps track of invoice due dates and sends me reminders when payments are coming up.
Cons
Honestly I cannot think of anything I dislike about Wave.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Jared S.
Insurance, 51-100 employees
More than a year
“layout makes sense
Pros
The layout makes sense to me, it's easy to use and it includes all the tools I require.
Cons
I have noticed the automatic receipt categorization option has gone missing from the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary N.
E-Learning, 1-10 employees
More than a year
“automates recurring invoices
Pros
I like how basic the interface is and that I can easily send one-off invoices as well as set up invoices that recur automatically. I also value being able to accept multiple payment methods, from credit or debit cards to ACH direct deposits. Ultimately the simple transaction management saves me a lot of time as the owner of a small business.
Cons
the recent hike in pricing is understandable given costs but it still stings and isn't enjoyable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sammy G.
Fund-Raising, 11-50 employees
More than a year
“Free, flexible and really polished
Pros
Wave Accounting is free which is my favorite part and it is so simple to set up and use. Plus it comes with many customizable options and overall I consider it a really high-quality product.
Cons
From my experience it can sometimes be hard to locate certain features within Wave which makes navigating the app a bit frustrating.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Josh W.
Sporting Goods, 1-10 employees
More than a year
“Simple, sleek and affordable
Pros
Using it feels easy and no-nonsense and I appreciate the clean, modern interface plus its very affordable price.
Cons
I'd like to be able to check my transaction history inside the mobile app rather than having to go online.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Heather M.
Mental Health Care, 1-10 employees
More than a year
“Easy to use and packed with value
Pros
I am pleasantly surprised by how user-friendly it is, I figured out how to do things pretty quickly thanks to the clean, simple interface and the free plan actually gives me a lot of helpful tools.
Cons
However I have run into problems with the automatic categorization of payments and income, it isn't as smooth or reliable as I'd expect and sometimes mislabels transactions. The AI tools are okay but make mistakes and when I collect payments through their native Checkouts they get placed into categories that I cannot fully edit which is annoying when I need accurate records.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Linden E.
Health, Wellness and Fitness, 1-10 employees
Free Trial
“Free but awkward to use
Pros
As a startup with limited resources, I appreciated that it was free, having that option was really helpful.
Cons
I found the interface a bit clunky to use and it didn't feel very user-friendly to me.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Rachael B.
Health, Wellness and Fitness, 1-10 employees
More than a year
“tracks due dates
Pros
Their website is really easy to navigate and I appreciate that it keeps track of invoice due dates and sends me reminders when payments are coming up.
Cons
Honestly I cannot think of anything I dislike about Wave.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6