Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JS

Jared S.

Insurance, 51-100 employees

More than a year

5.0
August 2024

layout makes sense

Pros

The layout makes sense to me, it's easy to use and it includes all the tools I require.

Cons

I have noticed the automatic receipt categorization option has gone missing from the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Mary N.

E-Learning, 1-10 employees

More than a year

5.0
August 2024

automates recurring invoices

Pros

I like how basic the interface is and that I can easily send one-off invoices as well as set up invoices that recur automatically. I also value being able to accept multiple payment methods, from credit or debit cards to ACH direct deposits. Ultimately the simple transaction management saves me a lot of time as the owner of a small business.

Cons

the recent hike in pricing is understandable given costs but it still stings and isn't enjoyable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SG

Sammy G.

Fund-Raising, 11-50 employees

More than a year

5.0
August 2024

Free, flexible and really polished

Pros

Wave Accounting is free which is my favorite part and it is so simple to set up and use. Plus it comes with many customizable options and overall I consider it a really high-quality product.

Cons

From my experience it can sometimes be hard to locate certain features within Wave which makes navigating the app a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JW

Josh W.

Sporting Goods, 1-10 employees

More than a year

5.0
August 2024

Simple, sleek and affordable

Pros

Using it feels easy and no-nonsense and I appreciate the clean, modern interface plus its very affordable price.

Cons

I'd like to be able to check my transaction history inside the mobile app rather than having to go online.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

LP

LISA P.

Real Estate, 1-10 employees

More than a year

4.0
July 2024

Love using this tool

Pros

Everything about Wave appeals to me. I have relied on it for several years to handle my small business accounting and because it's linked directly to my business bank account, I never have to fear missing a transaction or forgetting anything.

Cons

Honestly there's nothing I can criticize about Wave, I have employed it for multiple small businesses of various types and in every case it has done the job well and met the needs of the different businesses I run.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FS

Francesca S.

Information Technology and Services, 500+ employees

Less than 6 months

5.0
July 2024

Decent for small businesses

Pros

For small businesses, I find it to be a good software solution but it really doesn't offer much beyond that.

Cons

I feel it doesn't adapt to the requirements of large companies so I don't recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HW

hasini w.

Computer Software, 500+ employees

Less than 6 months

3.0
July 2024

Helpful for basic bookkeeping

Pros

While freelancing, I used Wave for just a month and found its accounting tools handled the basics, things like invoicing and tracking expenses, very well. The live financial snapshots and automation cut down on work and save us a lot of time.

Cons

What I find disappointing is the absence of more advanced features.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

TGGNG

Tembi Gray Google NUMBER G.

E-Learning, 1-10 employees

More than a year

3.0
July 2024

allows quick payments

Pros

One thing I appreciate most about Wave is its user-friendly platform and how convenient the mobile app is. I also find it super simple to create invoices and receive payments quickly.

Cons

To be honest, there really isn't anything about Wave that I disliked, they delivered exactly what my business required and met our needs without issue.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

DO

Donald O.

Construction, 11-50 employees

More than a year

5.0
July 2024

No more manual data entry

Pros

With Wave's powerful tools, I no longer have to rely on manual data entry for routine tasks like bank reconciliation, AP and AR across our accounts.

Cons

I have yet to encounter any errors while using the Pro plan so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW

Theresa W.

Consumer Services, 1-10 employees

Less than 6 months

5.0
July 2024

Easy to use but payment delays hurt

Pros

I am really impressed with how easy it is to use, the whole thing is very user-friendly. After QuickBooks Pro hiked its prices so steeply, I made the move to Wave and appreciate that it lets me handle my bookkeeping without paying the extreme extra fees QuickBooks started charging.

Cons

What frustrates me is that you cannot apply a percentage of an estimate directly to an invoice which I assumed was standard practice in the industry. The ACH payout timeline has been maddening. they promise two to seven business days yet every single bank transfer I have received from clients has taken exactly seven business days to clear. On top of that they charge a one percent fee with no cap and still hold onto the funds during the wait which feels dishonest and unacceptable to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IA

Ileana A.

Mental Health Care, 1-10 employees

Less than a year

3.0
July 2024

Payroll and expense tracking made easy

Pros

Using Wave, I found processing payroll for employees easy and it made tracking our business expenses simple and hassle-free.

Cons

Right now, I haven't run into any drawbacks with the system.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

JB

Jennifer B.

Legal Services, 1-10 employees

More than a year

5.0
July 2024

it offer free plan

Pros

I appreciate that there's a free plan which is ideal for very small businesses processing only a few transactions, I also find the whole system simple and easy to use.

Cons

From my experience the app lacks integrations and doesn't provide enough customization options which leaves me constrained.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB

Tanya B.

Legal Services, 1-10 employees

Free Trial

4.0
July 2024

Couldn't even try it

Pros

I couldn't offer any positives because I didn't get to try it.

Cons

Regrettably, I cannot point out any downsides because I never tried it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A

Anonymous

Environmental Services, 1-10 employees

More than a year

1.0
July 2024

free options are the best

Pros

For starting up my small business, this free accounting option is amazing. I find it really easy to use and it has great sharing capabilities with my accountant, plus optional add-ins that increase its usefulness. The reconciliation tools are, in my experience, the best I have used.

Cons

I find jumping from one section to another a bit clunky and creating invoices becomes tedious when I have to add a new customer. I also wish there were an optional anonymous guest access so someone could view without a full account.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4

AS

Agasti S.

Real Estate, 11-50 employees

More than a year

4.0
July 2024

Easy reporting and great value

Pros

Since we put this solution in place, we don't worry about pulling reports on our company's financial performance anymore, the interface is easy to navigate and the report-generation capabilities respond quickly and reliably.

Cons

it's simply a tool that fulfills our needs and I have never had any regrets about using it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

AM

Angela M.

Arts and Crafts, 1-10 employees

More than a year

5.0
July 2024

reliable and easy tool

Pros

I am really grateful that there's a free tier aimed at small business owners, it's outstanding. Beyond that, the app performs reliably and setting it up and navigating it is incredibly easy and user-friendly which feels like a genuine relief.

Cons

I get that every company has to generate revenue and I am sympathetic to that. Still, the recent change that forces me to download an invoice before sending it, instead of letting me email it directly from inside Wave, adds an unnecessary extra step to my workflow that I find a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP

LISA P.

Real Estate, 1-10 employees

More than a year

4.0
July 2024

Love using this tool

Pros

Everything about Wave appeals to me. I have relied on it for several years to handle my small business accounting and because it's linked directly to my business bank account, I never have to fear missing a transaction or forgetting anything.

Cons

Honestly there's nothing I can criticize about Wave, I have employed it for multiple small businesses of various types and in every case it has done the job well and met the needs of the different businesses I run.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FS

Francesca S.

Information Technology and Services, 500+ employees

Less than 6 months

5.0
July 2024

Decent for small businesses

Pros

For small businesses, I find it to be a good software solution but it really doesn't offer much beyond that.

Cons

I feel it doesn't adapt to the requirements of large companies so I don't recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HW

hasini w.

Computer Software, 500+ employees

Less than 6 months

3.0
July 2024

Helpful for basic bookkeeping

Pros

While freelancing, I used Wave for just a month and found its accounting tools handled the basics, things like invoicing and tracking expenses, very well. The live financial snapshots and automation cut down on work and save us a lot of time.

Cons

What I find disappointing is the absence of more advanced features.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

TGGNG

Tembi Gray Google NUMBER G.

E-Learning, 1-10 employees

More than a year

3.0
July 2024

allows quick payments

Pros

One thing I appreciate most about Wave is its user-friendly platform and how convenient the mobile app is. I also find it super simple to create invoices and receive payments quickly.

Cons

To be honest, there really isn't anything about Wave that I disliked, they delivered exactly what my business required and met our needs without issue.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7