Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

DO
Donald O.

Construction, 11-50 employees

More than a year

5.0

No more manual data entry

Pros

With Wave's powerful tools, I no longer have to rely on manual data entry for routine tasks like bank reconciliation, AP and AR across our accounts.

Cons

I have yet to encounter any errors while using the Pro plan so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW
Theresa W.

Consumer Services, 1-10 employees

Less than 6 months

5.0

Easy to use but payment delays hurt

Pros

I am really impressed with how easy it is to use, the whole thing is very user-friendly. After QuickBooks Pro hiked its prices so steeply, I made the move to Wave and appreciate that it lets me handle my bookkeeping without paying the extreme extra fees QuickBooks started charging.

Cons

What frustrates me is that you cannot apply a percentage of an estimate directly to an invoice which I assumed was standard practice in the industry. The ACH payout timeline has been maddening. they promise two to seven business days yet every single bank transfer I have received from clients has taken exactly seven business days to clear. On top of that they charge a one percent fee with no cap and still hold onto the funds during the wait which feels dishonest and unacceptable to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IA
Ileana A.

Mental Health Care, 1-10 employees

Less than a year

3.0

Payroll and expense tracking made easy

Pros

Using Wave, I found processing payroll for employees easy and it made tracking our business expenses simple and hassle-free.

Cons

Right now, I haven't run into any drawbacks with the system.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

JB
Jennifer B.

Legal Services, 1-10 employees

More than a year

5.0

it offer free plan

Pros

I appreciate that there's a free plan which is ideal for very small businesses processing only a few transactions, I also find the whole system simple and easy to use.

Cons

From my experience the app lacks integrations and doesn't provide enough customization options which leaves me constrained.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB
Tanya B.

Legal Services, 1-10 employees

Free Trial

4.0

Couldn't even try it

Pros

I couldn't offer any positives because I didn't get to try it.

Cons

Regrettably, I cannot point out any downsides because I never tried it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Environmental Services, 1-10 employees

More than a year

1.0

free options are the best

Pros

For starting up my small business, this free accounting option is amazing. I find it really easy to use and it has great sharing capabilities with my accountant, plus optional add-ins that increase its usefulness. The reconciliation tools are, in my experience, the best I have used.

Cons

I find jumping from one section to another a bit clunky and creating invoices becomes tedious when I have to add a new customer. I also wish there were an optional anonymous guest access so someone could view without a full account.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4

AS
Agasti S.

Real Estate, 11-50 employees

More than a year

4.0

Easy reporting and great value

Pros

Since we put this solution in place, we don't worry about pulling reports on our company's financial performance anymore, the interface is easy to navigate and the report-generation capabilities respond quickly and reliably.

Cons

it's simply a tool that fulfills our needs and I have never had any regrets about using it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

AM
Angela M.

Arts and Crafts, 1-10 employees

More than a year

5.0

reliable and easy tool

Pros

I am really grateful that there's a free tier aimed at small business owners, it's outstanding. Beyond that, the app performs reliably and setting it up and navigating it is incredibly easy and user-friendly which feels like a genuine relief.

Cons

I get that every company has to generate revenue and I am sympathetic to that. Still, the recent change that forces me to download an invoice before sending it, instead of letting me email it directly from inside Wave, adds an unnecessary extra step to my workflow that I find a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Miguel

Marketing and Advertising, 51-100 employees

Less than a year

5.0

Good Accounting Tool

Pros

We've been using Wave for some time, and it's an excellent accounting tool. The value for the price is impressive.

Cons

I can't think of anything I dislike about Wave.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Juliana

Entertainment, 1-10 employees

More than a year

5.0

Quick and Efficient Invoicing

Pros

Wave is an incredibly efficient app and website that has simplified my invoicing for my freelance work.

Cons

Wave offers many advanced features that aren't necessary for my needs, but I can see how beneficial they would be for larger, more complex businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

More than a year

4.0

Get Paid with Wave

Pros

Wave enables you to effortlessly send invoices and monitor payments.

Cons

Setting up the money collection feature requires some effort it's not very intuitive.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

B
Brittany

Photography, 1-10 employees

More than a year

4.0

Free accounting software w lots of add ons

Pros

Creating invoices, sending them to customers, and receiving online credit card payments is very simple.

Cons

This used to be a very comprehensive free platform, but now they've started charging for some of the best features, like capturing and coding receipts. It used to be free, but now there's a fee for it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

S
Soma

Arts and Crafts, 1-10 employees

More than a year

4.0

Compact invoicing software

Pros

I like the ease of use and functions that meet my business needs. It allows for branding and customization of invoices. I love being able to clone invoices, saving time for repeat services to the same clients (such as in my art coaching).

Cons

I'm disappointed that Wave removed Wave Receipts for non-US clients. This feature was crucial for documenting physical receipts on the go and integrating them into the online Wave system. Now there's no alternative for integrating hard copies of receipts into the Wave system.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

P
Princess

Banking, 500+ employees

Less than 6 months

5.0

Great Wave

Pros

The app was simple to use, with minimal technicalities. Payments were always quick and smooth, just perfect.

Cons

There's really nothing to dislike; the system is amazing.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not specified, 1-10 employees

More than a year

4.0

Great product, but no longer automatic

Pros

I really enjoy how easy it is to review monthly expenses and income.

Cons

Wave now requires users on the free plan to input data themselves; it's no longer automated. This takes more time, so I'm unsure if the product will be worth using in the future.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

E
Emily

Real Estate, 1-10 employees

Less than a year

5.0

Easy Invoicing

Pros

I discovered Wave while searching for a platform to invoice my freelance clients. I needed something easy to use, that kept records for tax time, and was customizable without excessive fees. I don't use Wave to its full potential, but it works great for me!

Cons

Absolutely nothing. Wave has worked exactly as I needed it to!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Carl

Sports, 1-10 employees

More than a year

5.0

Wave is an excellent product!

Pros

It's easy to understand and use. I feel both comfortable and confident when using Wave.

Cons

I've been notified that the fee will increase soon. I just hope it doesn't become too expensive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kevin

Marketing and Advertising, 1-10 employees

More than a year

3.0

Our business runs on Wave

Pros

Most features are free to use. Invoices look professional and branded.

Cons

There's a lack of support on the free tier, and it's confusing to set up for non-accountants.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

5

Functionality

6

N
NISHA

Pharmaceuticals, 1-10 employees

More than a year

5.0

GREAT FOR SMALL BUSINESSES

Pros

Ease of recurring billing, saves information for each customer or company that needs invoices, allows changing pricing for each product or service billed.

Cons

Since it's all online, you need to manage everything via the internet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ronald

Design, 1-10 employees

Less than a year

5.0

Invoice creation

Pros

First off, it's free! The features are excellent and very simple.

Cons

They discontinued their banking program, but apart from that, I have no complaints.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8