Wave Accounting Platform Reviews

“Great accounting on any device”

Pros

It is an excellent way to handle accounting from either my phone or my computer. It also connects to Google Sheets via a plug-in so I can view everything neatly tabulated and consolidated in one place.

Cons

They should improve how easily users can change currencies. I deal with both USD and JMD and occasionally need to invoice clients in each currency separately.

“Great accounting tool to use”

Pros

As an accountant, I truly think Wave Accounting is the best tool for my work, I appreciate its clean user interface and the fact that I can use the Android mobile app because handling expenses and tracking payment receipts has become incredibly easy for me.

Cons

Although the app generally works well, I find it missing several accounting essentials like project management and time tracking, features I consider important for proper accounting workflows.

“Great mobile invoicing experience”

Pros

Mobile invoicing is the feature I really appreciate most about Wave

Cons

Sending multiple invoices together to one client can make it hard for me to update and reconcile them. I understand the client prefers their method yet I expect Wave to still track my invoices.

“Great all-in-one finance tool”

Pros

Being a small business owner, I love that I can manage all my financial needs in a single platform, from bookkeeping and producing reports to creating invoices we haven't begun using Wave's invoicing feature yet but we're considering it!.

Cons

The main problem we've experienced with Wave so far is the data import tool. We'd really like to be able to upload our bank statements directly and we've tried using Wave's provided templates to do that repeatedly but we've only managed to get it to work once and even then it wasn't a great outcome because the transaction dates didn't line up at all.

“Excellent free accounting tool”

Pros

In my experience Wave Accounting provides a great collection of core accounting tools at no cost which keeps things affordable for my small business when I am working with a limited budget. It also includes various paid add-ons if I need more advanced functionality.

Cons

I haven't come across any real downsides to Wave Accounting in my use so far I cannot point to any specific weaknesses or negative elements with the software.

“free access from anywhere”

Pros

Wave Accounting is completely free, providing essential bookkeeping features while letting me access my accounts from anywhere.

Cons

From my experience Wave Accounting lacks many advanced accounting features I need, its customer support is limited and not available in real time and I often see advertisements inside the app promoting other products and services.

“tracks expenses accurately”

Pros

Using Wave Accounting, I am able to create comprehensive project expense reports without any hassle and the interface is really user-friendly so practically anyone can learn it quickly, I can keep close tabs on my spending and track expenses very accurately and effortlessly.

Cons

I wish the app supported inventory management and time tracking, those missing features would make the application considerably more useful for my needs.

“Generates invoices, handles scheduling”

Pros

I really appreciate this program because it lets me generate invoices, set up appointments and handle scheduling which has made my workload much easier. It's very user-friendly even for someone like me with limited IT experience.

Cons

While the app itself works fine for my needs, I am frustrated by the poor customer support, it's really lacking and definitely needs significant improvement to match the quality of the software.

“unlimited customized invoices”

Pros

Using Wave Accounting, I am able to create and send unlimited, customized invoices to my clients which has really streamlined tasks across our organization. The interface feels user-friendly and easy to navigate and use.

Cons

I cannot reach customer support by phone or email, it's restricted to chatbots that frequently aren't helpful in most situations for me.

“Easy accounting with great value”

Pros

I am happy with this app, it lets me create unlimited expense invoices and receipts which makes handling and tracking my monthly expenses much simpler. It's easy to navigate and I really appreciate the clean interface.

Cons

A drawback is the entirely self-serve customer support model. they only use automated chatbots and I have found that they sometimes fail to provide the specific help I need.

“Terrible service and no loyalty”

Pros

I appreciated that their fees were on par with PayPal but that changed when they abruptly cut me off as a customer without any warning, after that, the service definitely wasn't worth the cost.

Cons

In my experience their customer service team lied to me, they weren't transparent about policies and I felt they showed no loyalty to customers.

“Easy to use and navigate”

Pros

Well I am really fond of it, I find it super easy to navigate and get things done.

Cons

It would really help me if the invoices made it much easier to mark payments as coming from Zelle or Cash App.

“Bank syncing made it unusable”

Pros

I found it inexpensive and fairly easy to set up and operate.

Cons

After doing the research, I picked Wave for my bookkeeping. My business has three people which is enough to make accounting more involved than the simple spreadsheet I had been keeping myself. When I first switched over there was a noticeable learning curve and while the software wasn't flawless I was managing to make it work. I even paid the extra monthly charge for their payroll service which functioned fine at first. Then, about nine months after starting, Wave stopped importing transactions from my bank account. I reached out through their chatbot and was told the problem was with Plaid, the third-party vendor that handles bank connections and that I would need to wait until Plaid resolved it. I called my bank next and they had no knowledge of any Plaid outage which made the situation even more confusing. I tried contacting Wave again but kept getting the same unsatisfying answer, essentially wait for Plaid to fix it. Now it's been around six weeks with no imported data and I am left trying to find a new accounting package, rebuild my records and then learn another system from scratch. This whole headache shouldn't be necessary, I want to focus on running my business instead of wasting time troubleshooting why the accounting software won't keep working.

“Easy payment tracking but confusing”

Pros

I like that I can monitor my payments and I find it easy to do so.

Cons

What annoys me is how convoluted the system feels, it asks for an overwhelming amount of information just to process payments. I often find it hard to navigate or to explain the steps to someone else and the customer support isn't very helpful either.

“Easy and reliable for us”

Pros

This accounting package is really useful because it provides a free, simple-to-navigate option tailored for small businesses. It includes many top features and a really user-friendly interface. My company has been thriving with this software.

Cons

Aside from customer support being somewhat slow at times, we haven't encountered any real issues with the program.

“Payments process was a nightmare”

Pros

I find invoicing easy and creating a customer database very simple to manage.

Cons

When I tried to collect payments using Wave, they let me go ahead and submit payment requests and supply my bank routing details and I even received a customer's payment before they asked me to fill out a questionnaire. After that, I was informed that my account was not approved to receive payments and that the funds would be held for sixty-five days before being returned to the payer. There appears to be only a single point of contact and that person was unable to explain why my application was declined and refused to assist in speeding up the refund. It feels like the only result is that Wave gets to retain my money for an extended period and potentially earn interest on it while I wait. In my case the sum was under ten thousand dollars but if they repeat this pattern with many users they are clearly benefiting from holding those balances. Overall this experience left me frustrated and suspicious that the process was designed to advantage the company rather than support the customer.

“Super easy and intuitive”

Pros

I am impressed by how user-friendly it feels, the sidebar categories make navigation a breeze so everything feels user-friendly and I can draft estimates really quickly without stumbling over menus.

Cons

All in all the program works well though I do wish the customer section was a bit more polished and offered clearer options for managing client details.

“Great invoicing for small businesses”

Pros

Using Wave Accounting, I can produce polished, professional invoices that are easy to send to clients on time. I was able to tailor the invoices to reflect our company's branding. One feature I really appreciate is being able to schedule automatic reminders for overdue bills. The whole interface feels user-friendly and packed with tools, I believe it offers everything a small business needs to improve operations and grow successfully.

Cons

Honestly I have noticed a huge gap between the web version and the mobile app, it's like night and day. While the website works quite well, the mobile app falls short. It takes forever to load and when it finally does respond, it's often unresponsive, I end up force-closing it and reopening several times before it behaves.

“Awful support and broken trust”

Pros

What I really liked was how effortless it was to clone invoices and bill customers credit cards.

Cons

I had the worst experience with their customer support, hands down the worst I have ever encountered. They straight-up lied to me and because I believed them I ended up repeating that false info to my staff about when they'd be paid. I shouldn't have trusted them and I feel foolish for doing so.

“Simple and reliable accounting tool”

Pros

I am comfortable using it because it's easy and very easy to navigate for users who aren't versed in accounting, it follows a double-entry accounting method which helps guarantee the accuracy of my accounts and keeps everything aligned with established accounting standards.

Cons

I find the lack of phone support frustrating. Wave Accounting doesn't provide phone-based customer service so getting technical or accounting issues resolved can become challenging.