Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JB
james b.

Civic & Social Organization, 51-100 employees

Less than a year

4.0

Makes accounting feel effortless

Pros

Using Wave Accounting has really simplified my work, I appreciate being able to accept payments online and I find the interface clean and the platform easy to use.

Cons

I find customer support lacking because they take too long to respond.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

AK
Ali K.

Information Technology and Services, 1-10 employees

More than a year

5.0

Simple invoicing and payments

Pros

What I appreciate is how simple it is for me to generate an invoice for a client and shoot it to them via email and Wave even tells me when they've opened the invoice. I can also accept payments through credit cards or bank transfers ACH.

Cons

Their support frustrates me because it often takes several days to get a problem properly sorted out which can hold up my work. Also, their online payment fees feel higher and are structured differently than most competitors fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AA
Akanni A.

Accounting, 1-10 employees

Less than 6 months

4.0

Easy and convenient accounting help

Pros

Using it makes my workload smoother and more convenient although I wish it offered more customization, I can easily give my accountant access for smooth collaboration.

Cons

I find the biggest downside is that I cannot create my own bank runs.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

FD
Faith D.

Professional Training & Coaching, 1-10 employees

More than a year

5.0

Reliable tool for my business

Pros

Wave Accounting provides a polished, professional view of our finances. I find the interface very easy and it slipped into our existing workflow without any hassle. What I really appreciate is that it also makes tracking overdue invoices and following up on payments simple and reliable.

Cons

I honestly cannot point to anything I disliked about it. It fulfills everything I need from an accounting tool and I found the whole experience user-friendly and easy to operate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MG
Morgan G.

Construction, 1-10 employees

Less than 6 months

5.0

Great free accounting starter

Pros

Getting started was a breeze even with minimal accounting knowledge or prior experience, I was able to use the free version to track all my expenses and income, link a bank account or upload bank statements, reconcile accounts, tailor and send invoices and pull financial reports. The dashboard gives me a clear, easy-to-read snapshot of profit and loss, money coming in and going out and several other useful summaries.

Cons

I did notice some limitations. Wave only includes three invoice templates for customization and the financial reports aren't editable. For example, an expense that I'd expect to appear under COGS shows up in operating expenses and I cannot move it to the right place. Still, I appreciate that these capabilities are offered at no cost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA
Agnes A.

Civic & Social Organization, 51-100 employees

More than a year

4.0

Super easy for reporting

Pros

This software is incredibly easy to use and I genuinely like that it lets me handle financial reporting confidently using its tools, I especially rely on the expense reports. The payment processing feature is okay and gets the job done, even if it isn't perfect.

Cons

When I open the mobile app, it's often unresponsive, I end up closing and reopening it multiple times and every so often the app slows down to the point where using it becomes frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

JM
Joshua M.

Internet, 1-10 employees

Less than a year

5.0

Easy and great to recommend

Pros

In my experience I find it really simple to use and I would happily recommend it to many people.

Cons

Whenever I try to pull up an older invoice or a past entry and it's not the exact item I am after, the app sends me all the way back to the first page instead of returning me to where I was last viewing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AE
ALan E.

Civic & Social Organization, 51-100 employees

Less than a year

4.0

great for sending payments

Pros

Using Wave Accounting has made my work much easier, I appreciate being able to send invoices, accept payments and the unlimited sending option really improves things, plus their online payment system is excellent.

Cons

I find Wave Accounting quite confusing for new users especially when it comes to managing recurring invoices and payments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AJ
Angel J.

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

provide real-time financial visibility

Pros

What I appreciate most about it is the real-time financial reporting since it delivers current, precise visibility into a company's financial health, enabling me to make informed choices and track essential performance metrics.

Cons

I find that Wave Accounting lacks the more advanced tools to establish direct connections with other systems so I have to import data manually instead of using an API-driven integration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SMB
Syed Mohamad b.

Information Technology and Services, 1-10 employees

More than a year

5.0

Love how accessible it is

Pros

I am able to use it from anywhere and it connects with a wide range of local banks across the world.

Cons

Honestly I don't have any complaints about this service, in fact, I have suggested it to numerous acquaintances and fellow business associates and several of them told me this is by far the best option they've used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ED
Eric D.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Super efficient accounting experience

Pros

Wave Accounting is an incredibly efficient accounting tool that captures every transaction and keeps ledgers organized properly.

Cons

From my experience there are no issues I can point out at the moment, I genuinely find it to be an outstanding accounting tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH
Michael H.

Computer & Network Security, 1-10 employees

More than a year

5.0

Great invoicing and easy setup

Pros

I really like the recurring invoicing, it makes billing painless. Setting up and using the invoice and quotation features was easy and I can create users, invoices, quotes, items and clients in real time. Once an invoice, quote or client exists, editing is simple if I need to change anything. I can also reassign invoices or quotes to different clients and send multiple emails at once.

Cons

I wish it included a credit management feature, it also doesn't support South African card processors and I cannot customise invoice or quote templates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FR
Francisco R.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Love the free accounting tools

Pros

I am really happy with Wave's free plans for invoicing and accounting, they give me everything I need without any extra cost.

Cons

What frustrates me is that I couldn't locate more advanced tools, such as account reconciliation, perhaps it's my lack of experience and I still need to figure out how to use them properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JB
james b.

Civic & Social Organization, 51-100 employees

Less than a year

4.0

Makes accounting feel effortless

Pros

Using Wave Accounting has really simplified my work, I appreciate being able to accept payments online and I find the interface clean and the platform easy to use.

Cons

I find customer support lacking because they take too long to respond.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

AK
Ali K.

Information Technology and Services, 1-10 employees

More than a year

5.0

Simple invoicing and payments

Pros

What I appreciate is how simple it is for me to generate an invoice for a client and shoot it to them via email and Wave even tells me when they've opened the invoice. I can also accept payments through credit cards or bank transfers ACH.

Cons

Their support frustrates me because it often takes several days to get a problem properly sorted out which can hold up my work. Also, their online payment fees feel higher and are structured differently than most competitors fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AA
Akanni A.

Accounting, 1-10 employees

Less than 6 months

4.0

Easy and convenient accounting help

Pros

Using it makes my workload smoother and more convenient although I wish it offered more customization, I can easily give my accountant access for smooth collaboration.

Cons

I find the biggest downside is that I cannot create my own bank runs.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

FD
Faith D.

Professional Training & Coaching, 1-10 employees

More than a year

5.0

Reliable tool for my business

Pros

Wave Accounting provides a polished, professional view of our finances. I find the interface very easy and it slipped into our existing workflow without any hassle. What I really appreciate is that it also makes tracking overdue invoices and following up on payments simple and reliable.

Cons

I honestly cannot point to anything I disliked about it. It fulfills everything I need from an accounting tool and I found the whole experience user-friendly and easy to operate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MG
Morgan G.

Construction, 1-10 employees

Less than 6 months

5.0

Great free accounting starter

Pros

Getting started was a breeze even with minimal accounting knowledge or prior experience, I was able to use the free version to track all my expenses and income, link a bank account or upload bank statements, reconcile accounts, tailor and send invoices and pull financial reports. The dashboard gives me a clear, easy-to-read snapshot of profit and loss, money coming in and going out and several other useful summaries.

Cons

I did notice some limitations. Wave only includes three invoice templates for customization and the financial reports aren't editable. For example, an expense that I'd expect to appear under COGS shows up in operating expenses and I cannot move it to the right place. Still, I appreciate that these capabilities are offered at no cost.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA
Agnes A.

Civic & Social Organization, 51-100 employees

More than a year

4.0

Super easy for reporting

Pros

This software is incredibly easy to use and I genuinely like that it lets me handle financial reporting confidently using its tools, I especially rely on the expense reports. The payment processing feature is okay and gets the job done, even if it isn't perfect.

Cons

When I open the mobile app, it's often unresponsive, I end up closing and reopening it multiple times and every so often the app slows down to the point where using it becomes frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

JM
Joshua M.

Internet, 1-10 employees

Less than a year

5.0

Easy and great to recommend

Pros

In my experience I find it really simple to use and I would happily recommend it to many people.

Cons

Whenever I try to pull up an older invoice or a past entry and it's not the exact item I am after, the app sends me all the way back to the first page instead of returning me to where I was last viewing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8