Total 926 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

DL
David L.

Accounting, 1-10 employees

Less than 6 months

5.0

Free but too inefficient

Pros

I loved that it didn't cost anything and that I could use it online.

Cons

Because I manage about 300 clients, I was stuck printing each invoice individually, there didn't seem to be any bulk or group printing feature available to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EL
Elvira L.

Environmental Services, 500+ employees

Less than a year

2.0

Super easy and budget-friendly

Pros

For my small, simple business it's either free or very low cost and I find it extremely easy to use.

Cons

I didn't run into any issues myself though I used it at a pretty basic level so I cannot really speak to how well the advanced features work.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

AF
Avivit F.

Marketing and Advertising, 1-10 employees

More than a year

5.0

Great free option overall

Pros

I really appreciate that they offer a free account which I am able to use without cost.

Cons

Lately, I have been losing the connection to my bank integration repeatedly which is really frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS
Melanie S.

Professional Training & Coaching, 1-10 employees

More than a year

5.0

Makes invoicing super simple

Pros

I am a big fan of Wave because crafting custom invoices is a breeze. Sending them, putting them together and accepting payments online are all easy. I also find that generating accounting reports is simple and the output is clear and easy to interpret.

Cons

My bank and credit card accounts were linked so they synced automatically without fuss. Because security settings keep changing, I now have to manually export and then import the data every time. Everything does still work but it's not nearly as seamless as it was before.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Anonymous

Food & Beverages, 1-10 employees

Less than a year

5.0

Deceptive pricing and terrible support

Pros

I found nothing redeeming, the service felt lackluster and provided almost no positives.

Cons

My experience was plagued by terrible customer support and poor functionality, the features my team and I paid for were never delivered, the pricing felt misleading and was raised with almost no warning. They even tried to strong-arm us into staying by refusing to provide our T4s when we attempted to cancel the subscription.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SC
Shoshana C.

Banking, 51-100 employees

Less than a year

1.0

Easy to use but limited

Pros

What I like best about this software is how simple and easy it is to use.

Cons

For my purposes, I find it functions more as an expense-and-revenue tracker than full-fledged accounting software and I feel it's limited versus others when it comes to journal entries and closing accounting periods.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

A
Anonymous

Biotechnology, 1-10 employees

Less than a year

3.0

Super easy and packed with features

Pros

I am impressed by how feature-rich and easy it is to use, the interface is very user-friendly and kept refreshingly simple.

Cons

Occasionally it glitches and I have run into several problems with transactions that are imported from my linked bank account.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

7

IL
Ivana L.

Retail, 1-10 employees

More than a year

5.0

Super easy for invoicing

Pros

Setting it up and getting started is incredibly easy and I rely on it to handle my invoices. I can link a credit card or bank account to accept online payments they charge a fee or I can simply email invoices at no cost.

Cons

I cannot think of any particular experience with this software that ever disappointed me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TO
Tracy O.

Design, 1-10 employees

More than a year

5.0

Super easy for small business

Pros

Using Wave Accounting was a joy, as someone who had never handled accounting before, I found the whole system really easy to pick up. I frequently used it to generate invoices, keep track of expenses and manage simple tax-related records. I also appreciated being able to link my business bank account since that connection made sorting and categorising income and costs much simpler at tax time.

Cons

Because I am based in South Africa, I eventually had to stop using Wave after they removed the bank-connection feature. That change meant I couldn't link my accounts anymore so I was forced to search for alternative accounting software that supported bank feeds, otherwise I genuinely would have kept using Wave.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

Free and incredibly convenient

Pros

One thing I absolutely appreciate is being able to invite my accountant and since it's free, I can handle reporting, billing and invoicing together in one place without hassle.

Cons

Honestly I don't have any complaints about this software, it performed flawlessly for our needs and suited us perfectly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AA
Ahmed A.

Computer Software, 11-50 employees

More than a year

5.0

Great for everyday accounting

Pros

It is really easy to use. Since it's entirely cloud-based, I could even create an account using my Gmail. It's ideal for daily tracking of money, both expenses and income and I also use it for billing and invoicing my customers. Overall it's a very good accounting tool for startups and small businesses.

Cons

I am not able to upload my stamp or seal onto invoices or bills and that limitation frustrates me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MU
Muhammad U.

Accounting, 51-100 employees

Less than a year

4.0

Really impressed with wave

Pros

Having used Wave Accounting, I have noticed a lot of strengths when it comes to the accounting processes. general journal and general ledger management, trial balance, posting to the balance sheet and income statement, plus adjusting entries and closing entries all work well.

Cons

I haven't come across any significant issues with this accounting software so far, that said, I recognize there could be potential problems or glitches that might appear down the road.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RL
Rahul l.

Accounting, 51-100 employees

Less than 6 months

5.0

Great support and easy to use

Pros

What I appreciate most about Wave is their customer support, it's outstanding and available around the clock, providing 24/7 help whenever we need it.

Cons

Honestly I don't have any complaints, Wave has been reliable and user-friendly so anyone can pick it up and use it easily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
Jasmine L.

Events Services, 1-10 employees

Less than a year

5.0

Great for simple bookkeeping

Pros

I really rely on this for creating invoices and keeping track of my income and expenses. Its reports simplify tax season and I appreciate that new capabilities are added on a regular basis.

Cons

nothing about it has been hard to use. While it doesn't include every advanced feature a bigger company might need, I find it perfect for handling roughly 20-50 transactions each month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DK
Donna K.

Law Practice, 1-10 employees

More than a year

5.0

Easy invoicing, terrible banking

Pros

I find invoicing easy to use. My clients pay invoices online and I don't have to handle their credit card details, type in info, etc.

Cons

My experience with Wave Banking has been a total nightmare. They moved my funds into an account I cannot get into. There isn't any real text-based support to rely on. Nobody is available on weekends. It's been 6 days and I still don't see a fix coming. My electricity was cut off because Wave froze all my cash. I have no way to reach a person. They do offer chat and the rep was friendly but it's only offered during limited weekday hours. Email replies take hours or even days to arrive sometimes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Internet, 1-10 employees

Less than 6 months

3.0

Great free accounting features

Pros

Wave's free plan packs useful tools like invoicing and recurring invoices and I think the core accounting features are really easy to use.

Cons

That said I run into some accounting limits, like not being able to create custom journal entries when I need to.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

4

Functionality

7

TG
Timerah G.

Computer & Network Security, 11-50 employees

More than a year

4.0

Love the anywhere access

Pros

I really appreciate how flexible it is to create invoices and quotes from anywhere especially when I need to handle billing on the go or away from my desk.

Cons

When I am using it online, it can lag at times depending on how fast my internet connection is which can be frustrating during busy workflows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DC
Danilson C.

Graphic Design, 1-10 employees

Less than a year

5.0

Great use of available resources

Pros

I think they really used what they had smartly when making this software.

Cons

there really weren't any aspects that I disliked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ST
Seon T.

Design, 1-10 employees

More than a year

5.0

Free and easy but limited

Pros

One of the biggest perks I have discovered with Wave Accounting is that it's completely free to use and for a small-business owner like me that makes it an incredibly attractive, cost-saving option when choosing how to manage company finances. The interface feels clean and user-friendly so I didn't struggle to learn it, within a few hours I had my account configured and was able to use the core features without running into problems. It offers a good range of tools tailored to small businesses, everything from customizable invoicing and quick receipt scanning to easy expense tracking and those features have genuinely helped me keep better records and stay organized day to day. I also value how smoothly Wave plays with other apps I depend on, such as PayPal and QuickBooks which makes importing and exporting data simple and reduces the amount of manual reconciliation I have to do.

Cons

A drawback I have run into with Wave Accounting is that it lacks some of the more advanced features you'd find in higher-end accounting packages so if your company is more complex, with multiple departments, locations or sophisticated reporting needs, Wave may not provide the powerfulness required and you might have to look for a different solution. Support can also be frustratingly slow at times, I have had occasions where it took a while to get a helpful response when questions or issues came up which added to my own workload. Another major downside is their regional restrictions. Wave used to be available to users worldwide but a few years ago they limited service to customers in the US and Canada. Although I am still able to access my own account, that change means I cannot confidently recommend it to friends or colleagues who live outside those countries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL
Selena L.

Hospitality, 1-10 employees

Less than a year

3.0

Great for payments and records

Pros

I really appreciated being able to process customer payments with this software. It helped build credibility for my business and made clients feel comfortable since they could pay by credit card instead of relying on peer-to-peer cash transactions. Another thing I liked was the low fees they charged and the back office was easy and simple to get around. The platform also includes reporting tools that let me create and produce whatever documents I need for my records which made bookkeeping and tracking sales much easier.

Cons

One downside I ran into was that when I tried to use it for a particular business opportunity, selling training services, it wasn't permitted. After a while they informed me I couldn't use the platform for that line of work because the industry has a higher likelihood of refund requests. That restriction ended up limiting how I could use the service and impacted that part of my business plans.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6